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Robot

Licenses Subscription Help with Deactivation

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Hi All,

This could be a simple answer to my question.

I use to run Malwarebytes on 2 devices and now I have replaced my laptop device running Windows 10 and I went to deactivate my old laptop.  This caused an error, what I have noticed however is that after adding my new laptop it says I have "Available devices - 3 of 6", when it should say I have "2 of 6".

I appear to have lost the use of one license because I may have done the deactivation wrong.  How can this please be fixed?

Thanks and Regards, Rob

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Greetings,

For license related issues such as this your best option would be to contact Malwarebytes Support directly via the options found on this page as they have direct access to the internal licensing systems and will be able to see what's going on with your licenses and devices and unregister any devices you need removed.

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