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C:\Windows\System32\drivers\mbam.sys file not displaying

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What I assume is a conflict between Malwarebytes and Norton turns off my Malwarebytes Web protection and rootkit scan. Per the suggested fix, I added the Malwarebytes files to the Norton manager but was unable to add the recommended system 32 driver files because the Norton file browse function did not show them as available files. When I searched C:\Windows\System32\drivers\mbam.sys DIRECTLY, the the flies were present as they should be. Why should these flies be deleted from view via the Norton tool?

The files not displaying are:








Has this been encountered previously?

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Most likely the Norton exclusion window is getting redirected. If you can type in a folder path, try look in C:\Windows\sysnative instead of C:\Windows\system32

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Yep, it's an x86/x64 compatibility issue.  The browse window in Norton is being redirected to SysWOW64 rather than System32, so any native 64 bit drivers can't be excluded.  That's OK though, as that's likely not the solution to the problem anyway.  Chances are, there's something else going on with the system/Malwarebytes installation causing the problem, otherwise we'd be hearing from a lot more Norton/Symantec customers having problems using Malwarebytes, especially if the anti-rootkit driver fails to function as that would also impact Malwarebytes free users, not just paying customers of the Premium version.

I'd recommend posting the logs as instructed below and we can take a look at what's going on with your Malwarebytes installation and hopefully figure out how to fix it:

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced Options on the main page (not Get Started)
  3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

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