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Scan freezes on Heuristics Analysis

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During the Heuristics scan the program freezes after finding 1900+ threats. 

Please help!

Thank you in advance.

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

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Greetings,

To start with, please see if you can complete the scan in Safe Mode.  If you need instructions on how to access Safe Mode, let me know and also tell me what version of Windows you're using (i.e. Windows XP, 7, 8/8.1 or Windows 10) and I'll provide them.

Next, if that doesn't solve the problem, then please try downloading and running Malwarebytes Anti-Rootkit which can be found here as it may have better luck finishing the scan and removing the threats.  If that didn't work or didn't eliminate all of the issues, then please run ADWCleaner and likewise scan with it and have it remove anything it finds.  Be sure to restart the system after running each scan with each tool if anything was removed as this is usually a required step of the cleanup process.

If the issue still persists, then please go ahead and follow the instructions in this topic and then create a new thread in the malware removal area including the requested logs and info by clicking here and one of our malware removal specialists will assist you in checking and cleaning the system as soon as one is available.

Please let us know if there's anything else we can do to help.

Thanks

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Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Thanks

 

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