I'm infected with Trojans, please help

[pmeaney]

I keep getting the Blue Screen of death with error code CRITICAL_PROCESS_DIED so I did a scan and now it looks like I'm infected and the trojans keep coming back even after a quarantine and remove them. I have all the necessary files attached, please let me know if there is any more info I can provide.

FRST.txt

Addition.txt

malwarebytes report.txt

malwarebytes report 10 mins later.txt

[kevinf80]

Hello pmeaney and welcome to Malwarebytes, Please turn on System Restore: https://www.thewindowsclub.com/system-restore-disabled-turn-on-system-restore-windows Continue with the following: Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix" NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work. Open FRST and press the Fix button just once and wait. The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply. Next, Open Malwarebytes Anti-Malware. On the Settings tab > Protection Scroll to and make sure the following are selected: Scan for Rootkits Scan within Archives   Scroll further to Potential Threat Protection make sure the following are set as follows: Potentially Unwanted Programs (PUP`s) set as :- Always detect PUP`s (recommended) Potentially Unwanted Modifications (PUM`s) set as :- Alwaysdetect PUM`s (recommended)   Click on the Scan make sure Threat Scan is selected, A Threat Scan will begin. When the scan is complete if anything is found make sure that the first checkbox at the top is checked (that will automatically check all detected items), then click on the Quarantine Selected Tab If asked to restart your computer to complete the removal, please do so When complete click on Export Summary after deletion (bottom-left corner) and select Copy to Clipboard. Wait for the prompt to restart the computer to appear, then click on Yes. After the restart once you are back at your desktop, open MBAM once more to retrieve the log. To get the log from Malwarebytes do the following:   Click on the Reports tab > from main interface. Double click on the Scan log which shows the Date and time of the scan just performed. Click Export > From export you have two options: Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply   Use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply… Next, Download AdwCleaner by Malwarebytes onto your Desktop. Or from this Mirror   Right-click on AdwCleaner.exe and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users) Accept the EULA (I accept), then click on Scan Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all the active processes Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply Next, Download Sophos Free Virus Removal Tool and save it to your desktop. If your security alerts to this scan either accept the alert or turn off your security to allow Sophos to run and complete..... Please Do Not use your PC whilst the scan is in progress.... This scan is very thorough so may take several hours...   Double click the icon and select Run Click Next Select I accept the terms in this license agreement, then click Next twice Click Install Click Finish to launch the program Once the virus database has been updated click Start Scanning If any threats are found click Details, then View log file... (bottom left hand corner) Copy and paste the results in your reply Close the Notepad document, close the Threat Details screen, then click Start cleanup Click Exit to close the program If no threats were found please confirm that result.... The Virus Removal Tool scans the following areas of your computer: Memory, including system memory on 32-bit (x86) versions of Windows The Windows registry All local hard drives, fixed and removable Mapped network drives are not scanned. Note: If threats are found in the computer memory, the scan stops. This is because further scanning could enable the threat to spread. You will be asked to click Start Cleanup to remove the threats before continuing the scan. Saved logs are found here: C:\ProgramData\Sophos\Sophos Virus Removal Tool\Logs Let me see those logs in your reply, also let me know if there are any remaining issues or concerns.... Thank you, Kevin...

fixlist.txt

[pmeaney]

Everything looks clean after doing all that, is it too paranoid to think there is still something on my PC that wasn't caught?

 

# -------------------------------
# Malwarebytes AdwCleaner 7.2.2.0
# -------------------------------
# Build:    07-17-2018
# Database: 2018-08-07.3
# Support: https://www.malwarebytes.com/support
#
# -------------------------------
# Mode: Clean
# -------------------------------
# Start:    08-08-2018
# Duration: 00:01:12
# OS:       Windows 10 Home
# Cleaned:  17
# Failed:   1

***** [ Services ] *****

Deleted       Update service

***** [ Folders ] *****

No malicious folders cleaned.

***** [ Files ] *****

No malicious files cleaned.

***** [ DLL ] *****

No malicious DLLs cleaned.

***** [ WMI ] *****

No malicious WMI cleaned.

***** [ Shortcuts ] *****

No malicious shortcuts cleaned.

***** [ Tasks ] *****

No malicious tasks cleaned.

***** [ Registry ] *****

Deleted       HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules|{57FFAC92-26A2-4034-A4F6-33C1D709430B}
Deleted       HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules|{81AFF30B-A1A5-4BFB-AA60-552075DBE2D0}
Deleted       HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules|{6FE2725C-F330-4CF6-9FD7-597596110991}
Deleted       HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules|{CF42DB05-4027-4E61-A179-2BBB2EE9B1E9}
Deleted       HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules|{77ABBE87-5579-4D55-AD3E-D643E4DCE62D}
Deleted       HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules|{31093593-6942-48BF-9757-FB2E25B2A4D1}
Deleted       HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules|{84E787BC-B167-4F1F-A198-E374F7AEFAC0}
Deleted       HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules|{CD1EF3AB-FB71-4A8E-B123-EBCEA87CC550}
Deleted       HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules|{04654B0A-7FE7-40AD-9FAD-170CC2BA1044}
Deleted       HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules|{0745F61F-C073-430E-BBDA-82FD16C0F452}
Deleted       HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules|{DC1DDD3A-D3A8-4A58-8E23-46BEF06D16B5}
Deleted       HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules|{79B4E6D3-397B-4BAA-98A9-8564FDE70BB2}

***** [ Chromium (and derivatives) ] *****

Deleted       GreatArcadeHits Ads
Deleted       cknghehebaconkajgiobncfleofebcog

***** [ Chromium URLs ] *****

Deleted       http://start.mysearchdial.com/?f=1&a=dsites0301&cd=2XzuyEtN2Y1L1Qzu0B0CyD0F0FyE0AyCzztCzyzy0D0E0BtBtN0D0Tzu0SyBzyyEtN1L2XzutBtFtCyBtFtDtFtCtN1L1CzutDzytDtCtG1TtN1L1G1B1V1N2Y1L1Qzu2StCyE0E0CyE0F0C0CtGyDtDyDyCtGyByC0EtCtG0CtDzy0AtGyCzyzztDzz0F0C0AyD0F0F0E2QtN1M1F1B2Z1V1N2Y1L1Qzu2StA0FtBtCtDyE0DyDtGtAtC0AyCtG0E0E0DzytGyB0DtCtAtGtC0EyE0E0D0A0CtAyC0C0E0E2Q&cr=1183982591&ir=
Deleted       Ask
Not Deleted   AOL

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries cleaned.

***** [ Firefox URLs ] *****

No malicious Firefox URLs cleaned.

*************************

[+] Delete Tracing Keys
[+] Reset Winsock

*************************

AdwCleaner[S00].txt - [3716 octets] - [08/08/2018 16:47:06]

########## EOF - C:\AdwCleaner\Logs\AdwCleaner[C00].txt ##########
 

Fixlog.txt

clean malwarebytes log.txt

SophosVirusRemovalTool.log

SophosVirusRemovalTool_cloud4.log

[kevinf80]

Hello pmeaney,

Thanks for those logs, to ensure there are no remnants of infection run FRST and post fresh logs:

Run FRST one more time, ensure all boxes are checkmarked under "Whitelist" but only Addition.txt under "Optional scan" Select scan, when done post the new logs. "FRST.txt" and "Addition.txt"

Thank you,

Kevin...

[pmeaney]

Thank you so much for all your help, you're a real lifesaver

FRST.txt

Addition.txt

[kevinf80]

Thanks for those logs, both are clean. Run as follows to remove tools etc...

Uninstall Sophos AV http://www.askvg.com/how-to-completely-uninstall-remove-a-software-program-in-windows-without-using-3rd-party-software/ Also delete this folder if still present: C:\ProgramData\Sophos Next, Download "Delfix by Xplode" and save it to your desktop. Or use the following if first link is down: "Delfix link mirror" If your security program alerts to Delfix either, accept the alert or turn your security off. Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator Make Sure the following items are checked:   Remove disinfection tools <----- this will remove tools we may have used. Purge System Restore <--- this will remove all previous and possibly exploited restore points, a new point relative to system status at present will be created. Reset system settings <--- this will reset any system settings back to default that were changed either by us during cleansing or malware/infection Now click on "Run" and wait patiently until the tool has completed. The tool will create a log when it has completed. We don't need you to post this. Any remnant files/logs from tools we have used can be deleted… Next, Read the following links to fully understand PC Security and Best Practices, you may find them useful.... Answers to Common Security Questions and best Practices Do I need a Registry Cleaner? Take care and surf safe Kevin...

[kevinf80]

Glad we could help.

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Thanks