USB Flash Drive intermittently fails to eject after Definition Update

[MSimm1]

This in an old issue, that I thought was fixed, using Malwarebytes 3.5.1.2522 Premium,  Component Package 1.0.391, Windows 10 Home 64 bit

Svchost will not allow Flash Drive to eject, "device in use" error, when Malwarebytes service running within 30 minutes of an Malwarebyes definition update.

Problem is intermittent, got the error day before yesterday, used "This PC" control panel to force USB flash drive ejection.

Yesterday, had no issues with USB flash drive ejection.

Problem came back, about an hour ago, when attempted to eject the flash drive and I quit Malwarebyes, using the System Tray icon, device properly ejected. restarted Malwarebytes

Came here to report the problem is back 

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Download Malwarebytes Support Tool
• Once the file is downloaded, open your Downloads folder/location of the downloaded file
• Double-click mb-support-X.X.X.XXXX.exe to run the program
  • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
• Place a checkmark next to Accept License Agreement and click Next
• You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!"
• Click the Advanced Options link
  
  
   
• Click the Gather Logs button
  
  
   
• A progress bar will appear and the program will proceed to gather troubleshooting information from your computer
• Upon completion, click OK
• A file named mbst-grab-results.zip will be saved to your Desktop
• Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
  
     
  
  
  Click "Reveal Hidden Contents" below for details on how to attach a file:
   
  Spoiler

  To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

  
   

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

• Renewals
• Refunds (including double billing)
• Cancellations
• Update Billing Info
• Multiple Transactions
• Consumer Purchases
• Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

[exile360]

Greetings,

If you disable just the Ransomware Protection component in Malwarebytes, does it eliminate the issue?  To do so, right-click on the Malwarebytes tray icon and click Ransomware Protection: On and click Yes to the User Account Control prompt.

[MSimm1]

Yes, turning off "Ransomware Protection" using the system tray icon does eliminate the problem

[Firefox]

I have seen this on occasion... waiting a minute and then trying again usually lets me eject it on the second try...

[MSimm1]

Been fooling around with this for the past couple of days.

Ran MB Check 3.10.1000 after a definition update, with no errors or quarantines

Best guess, is 30 to 45 minutes after definition update the  "Malwarebytes Service: shows about a 10 plus Mb increase to 147 - 152 Mb on my system, usually stays around 135 to 137 Mb

@ Firefox

Waiting about five minutes between attempts to disconnect the Flash Drive does work