Chrisp66995 Posted August 6, 2018 ID:1261826 Share Posted August 6, 2018 My Firefox web browser running on Windows 10 has been hijacked by malware 'Mapseasy.net' and my usual Bullguard antivirus system has failed to detect and remove it. They recommended using Malwarebytes AdwCleaner 7.2.2 but this program has not detected any threat either and its basic repair tab has made no difference. Currently I can't load any new screens via Firefox, everything reverts to the Mapseasy splash screen. Any suggestions as to how I can say goodbye to this little gem? Thanks! https://search.mapseasy.net/is Link to post Share on other sites More sharing options...
nasdaq Posted August 6, 2018 ID:1261842 Share Posted August 6, 2018 Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === Download the version of this tool for your operating system.Farbar Recovery Scan Tool (64 bit)Farbar Recovery Scan Tool (32 bit) and save it to a folder on your computer's Desktop. Double-click to run it. When the tool opens click Yes to disclaimer. Press Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply. How to attach a file to your reply: In the Reply section in the bottom of the topic Click the "more reply Options" button. Attach the file. Select the "Choose a File" navigate to the location of the File.Click the file you wish to Attach.Click Attach this file.Click the Add reply button. === Please post the logs for my review. Wait for further instructions ============================== Link to post Share on other sites More sharing options...
Chrisp66995 Posted August 9, 2018 Author ID:1262292 Share Posted August 9, 2018 Hello! I think I’ve managed to sort mine by trying something else. When I get back to the office I will upload a different link that may help you. I’m away for two days. Chrisp Link to post Share on other sites More sharing options...
Chrisp66995 Posted August 13, 2018 Author ID:1263174 Share Posted August 13, 2018 Run a full Bullguard scan then use the Adwcleaner from Malwarebytes, its a free download. Then check and reset your Firefox program using 'refresh-firefox-reset-add-ons-and-settings' in Mozilla suppport. I wrote a url for this but the Malwarebytes forum rules won't allow hyperlinks......there's a thing! Worked for me, no sign of Mapseasy after a hard reboot and another mawarebytes scan.... Good luck! Chris Link to post Share on other sites More sharing options...
nasdaq Posted August 14, 2018 ID:1263394 Share Posted August 14, 2018 Hi, Good work. Thank you for the information. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted August 14, 2018 Root Admin ID:1263418 Share Posted August 14, 2018 Since this issue is resolved the topic will now be closed to prevent others from posting here. If you need assistance please start your own new topic and someone will be happy to assist you. Thanks Link to post Share on other sites More sharing options...
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