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My Firefox web browser running on Windows 10 has been hijacked by malware 'Mapseasy.net' and my usual Bullguard antivirus system has failed to detect and remove it. They recommended using Malwarebytes AdwCleaner 7.2.2 but this program has not detected any threat either and its basic repair tab has made no difference. Currently I can't load any new screens via Firefox, everything reverts to the Mapseasy splash screen. Any suggestions as to how I can say goodbye to this little gem?   Thanks!


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Hello, Welcome to Malwarebytes.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.

Attach the file.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach.
Click Attach this file.
Click the Add reply button.

Please post the logs  for my review.

Wait for further instructions


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Run a full Bullguard scan then use the Adwcleaner from Malwarebytes, its a free download.

Then check and reset your Firefox program using 'refresh-firefox-reset-add-ons-and-settings' in Mozilla suppport. I wrote a url for this but the Malwarebytes forum rules won't allow hyperlinks......there's a thing!

Worked for me, no sign of Mapseasy after a hard reboot and another mawarebytes scan....


Good luck!







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