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Virus taking over my computer


drock60

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Hi, drock60 :(

It happens sometimes.

As an alternate scan:

Please run a free online scan with the ESET Online Scanner

Note: You will need to use Internet Explorer for this scan

  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • When asked, allow the ActiveX control to install
  • Click Start
  • Make sure that the options Remove found threats and the option Scan unwanted applications is checked
  • Click Scan (This scan can take several hours, so please be patient)
  • Once the scan is completed, you may close the window
  • Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
  • Copy and paste that log as a reply to this topic

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I couldn't find an ESET log after scanning, but I did make sure to copy the two files it found, quarantined and deleted.

C:\Documents and Settings\HP\My Documents\Downloads\unconfirmed 99740.download a variant of Win32/Adware.DoubleD.AB application cleaned by deleting - quarantined

C:\WINDOWS\system32\config\systemprofile\Application Data\Microsoft\Internet Explorer\Desktop.htt Win32/TrojanDownloader.FakeAlert.ADM trojan cleaned by deleting - quarantined

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Hi, drock60 ;)

An added note, AVG won't let me view my virus vault. Should I uninstall the program and either redownload a new AVG Anti-virus, or possibly find another free anti-virus software thats more capable of guarding my computer?

Yes. I would recommend AVAST instead.

Reset and Re-enable your System Restore to remove bad files that have been backed up by Windows. The files in System Restore are protected to prevent any programmes changing them. This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected.)

To reset your restore points, please note that you will need to log into your computer with an account which has full administrator access. You will know if the account has administrator access because you will be able to see the System Restore tab. If the tab is missing, you are logged in under a limited account.

(Windows XP)

1. Turn off System Restore.

On the Desktop, right-click My Computer.

Click Properties.

Click the System Restore tab.

Check Turn off System Restore.

Click Apply, and then click OK.

2. Reboot.

3. Turn ON System Restore.

On the Desktop, right-click My Computer.

Click Properties.

Click the System Restore tab.

UN-Check *Turn off System Restore*.

Click Apply, and then click OK..

Since the tools we used to scan the computer, as well as tools to delete files and folders, are no longer needed, they should be removed, as well as the folders created by these tools.

Follow these steps to uninstall Combofix

  • Click START then RUN
  • Now Copy and Paste "c:\documents and settings\HP\Desktop\Combo-Fix.exe" /u in the runbox (Including the quotation marks) and click OK. Note the space between the " and the /u, it needs to be there.

Create a Restore point (If the above process fails to do so):

  1. Click Start, point to All Programs, point to Accessories, point to System Tools, and then click System Restore.
  2. In the System Restore dialog box, click Create a restore point, and then click Next.
  3. Type a description for your restore point, such as "After Cleanup", then click Create.

How is the computer doing?

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I successfully uninstalled Combofix. In that regard, I did not create a restore point. Right now I currently have Avenger on my desktop as well, should that be uninstalled? Furthermore, before I try to uninstall AVG I have a question. If I uninstall AVG will the possible viruses contained in it's folders be deleted with it, or will they be open to wreak havoc on my computer? As for your question pertaining to my computer, thus far it's running very well, thank you!

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Oh yeah, one more thing. I was discussing with my little brother about what was going on with my computer and he suggested I get something called Winpatrol. He says that it monitors anything that might download or try to run while you are going about your own business. He says it saved his but a few times. It pops up and asks you if you want the program running or not and gives you the option of stopping it in it's tracks. He also downloaded an extra firewall, I can't think of the name off the top of my head. He says it works good, but can be annoying because it asks you constantly if you want to allow access to websites, etc. What's your opinion?

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Hi, drock60 ;)

If I uninstall AVG will the possible viruses contained in it's folders be deleted with it,

No. You will be asked if the quarantine shall be remove. Say Yes.

I currently have Avenger on my desktop as well, should that be uninstalled?

Right clicK on it and delete

He suggested I get something called Winpatrol.

I wouldn't overprotect the computer. There is no defense against new variants.

The following is a list of free tools and utilities that I like to suggest to people. This list is full of great tools and utilities to help you understand how you got infected and how to keep from getting infected again.

  1. Spybot Search & Destroy - A useful tool which can search and annhilate bad files that make it onto your system. Now with an Immunize section that will help prevent future infections.
  2. AdAware - Another very powerful tool which searches and kills bad files that infect your system. AdAware and Spybot Search & Destroy compliment each other very well.
  3. SpywareBlaster - Great prevention tool to keep bad files from installing on your system.
  4. ZonedOut + IE-SpyAd - puts over 5000 sites in your restricted zone so you'll be protected when you visit innocent-looking sites that aren't actually innocent at all.
  5. ATF! - Cleans temporary files from IE and Windows, empties the recycle bin and more. Great tool to help speed up your computer and knock out those bad files that like to reside in the temp folders.
  6. Windows Updates - It is very important to make sure that both Internet Explorer and Windows are kept current with the latest critical security patches from Microsoft. To do this just start Internet Explorer and select Tools > Windows Update, and follow the online instructions from there.
  7. Google Toolbar - Free google toolbar that allows you to use the powerful Google search engine from the bar, but also blocks pop up windows.
  8. Trillian or Miranda-IM - These are Malware free Instant Messenger programs which allow you to connect to multiple IM services in one program! (AOL, Yahoo, ICQ, IRC, MSN)
  9. ERUNT (Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.
  10. Recovery Console - Recent trends appear to indicate that future infections will include attacks to the boot sector of the computer. The installation of the Recovery Console in the computer will be our only defense against this threat. For more information and steps to install the Recovery Console see This Article. Should you need assistance in installing the Recovery Console, please do not hesitate to ask.

To find out more information about how you got infected in the first place and some great guidelines to follow to prevent future infections you can read this article by Miekiemoes.

Best wishes! wavey.gif

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AVG will not uninstall. An error popped up containing this and saying the uninstall failed.

Local machine: installation failed

Initialization:

Warning: Checking of state of the item file avgcsrvx.exe failed.

File opening failed. %FILE% = ""

Error 0xe001042c

Installation:

Error: Action failed for file avgcsrvx.exe: creating backup....

Error 0x80070005 %DESTINATION% = "C:\Program Files\AVG\AVG8\avgcsrvx.exe.install_backup", %SOURCE% = "C:\Program Files\AVG\AVG8\avgcsrvx.exe"

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AVG will not uninstall. An error popped up containing this and saying the uninstall failed.

Local machine: installation failed

Initialization:

Warning: Checking of state of the item file avgcsrvx.exe failed.

File opening failed. %FILE% = ""

Error 0xe001042c

Installation:

Error: Action failed for file avgcsrvx.exe: creating backup....

Error 0x80070005 %DESTINATION% = "C:\Program Files\AVG\AVG8\avgcsrvx.exe.install_backup", %SOURCE% = "C:\Program Files\AVG\AVG8\avgcsrvx.exe"

Try Revo uninstaller.

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