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Been getting a periodic Real time protection is turned off popup message

roblinb
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roblinb

roblinb

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Hi,

 

Over the past few weeks I've noticed that I'm getting a "Real Time protection has been turned off" popup every once in awhile.

I think an update which causes the service to restart is the most likely cause, but I wanted to check with you.

As an IT guy, I don't like unexpected messages from anti-virus or anti-malware programs.

Please advise.

 

Thanks.

 

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Malwarebytes

Malwarebytes

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EvenSteven

EvenSteven

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On 7/30/2018 at 7:13 PM, roblinb said:

Hi,

 

Over the past few weeks I've noticed that I'm getting a "Real Time protection has been turned off" popup every once in awhile.

I think an update which causes the service to restart is the most likely cause, but I wanted to check with you.

As an IT guy, I don't like unexpected messages from anti-virus or anti-malware programs.

Please advise.

 

Thanks.

 

Yep, I'm having the same issue. Started a couple of weeks ago. The message comes up saying Realtime Protection has been turned off but after a few seconds, it's back on. I'm on the latest version 3.5.1.

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exile360

exile360

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For anyone having this issue, please verify that you have the latest Component package version: installed, version 1.0.391 as indicated in Malwarebytes under Settings>About:

Versions.png.00b04c32391d7a3f654a77901d7e49aa.png

If you do not, then go to Settings>Application and click on the Install Application Updates button.

If you are already up to date, then my best guess is that when a database update occurs, since Malwarebytes has to unload and reload the Web Protection component and its databases to incorporate the updates, that there is a slight delay in the timing of the process on your systems for some reason which is causing Malwarebytes to display this alert while it is waiting for the Web Protection component to reload.  As long as all protection components are active shortly after the message is displayed then you're fine.

Edited by exile360
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exile360

exile360

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Hey guys, to be clear, in order to install the latest build you need to open Malwarebytes, navigate to Settings>Application and click on the Install Application Updates button.  Updating by any other method will most likely only update the signatures/definitions, not the actual program/software or its components.

Also, if you wish to install the recently released beta to see if that fixes the issues you're having, then prior to clicking on that button, you need to scroll down the Application tab and enable the following option:

BetaUpdates.png.550eca078af01f7bed6bec9631a61c1b.png

Once you've done that and clicked Install Application Updates, you should shortly see the following in Settings>About (once the update has had a chance to download and install after clicking the button):

Beta.png.64728007fb68525b17b4349822cc30ff.png

I do not know if this issue was addressed in the latest beta or not, however I do know for a fact that it does correct several other issues so it's probably still worth installing even if this particular problem is not fixed.

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KeybdFlyer

KeybdFlyer

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I've been having this problem for about 3 weeks now.  Whether I'm browsing Reddit, YouTube or playing a game, up pops the "Real-Time Protection turned off" message box about every 5 minutes or so.  I downloaded MB installer, uninstalled MB completely, re-booted and re-installed again but I still have the pop-up at the same frequency.  It's incredibly irritating.  BTW?  Before the uninstall/re-install I followed the suggestions at the top of this topic but it changed nothing.  The new installation is showing "Component package version 1.0.0" despite the download file being named "...3.5.1.2522-1.0.391-1.0.6237".  Is there anything else I can do?

P.S. In the time it took to type this post, the pop-up appeared three times.

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BadgerBadger

BadgerBadger

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i did clean installs and 2 PC's ended up on right version 2 ended up on version 1.0 like saslic... 

what a mess

only thing in common is the two that updated to 1.0.391 installed on the C drive, those not on C drive are stuck on 1.0.0

Every time i click install updates from within program it tells me its doing so, and nothing happens.

As with others im not installing a beta to fix problems, though to be fair a lot of the updates since release of version 3 have felt like a beta anyway

Edited by BadgerBadger
I like Bacon
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exile360

exile360

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I recall there being a problem with update packages when Malwarebytes is not installed on C:\ or not installed in the default Program Files location so that is likely the cause of the issue with getting the beta and other component updates (the latest non-beta component package version is 1.0.391, so it should not be 1.0.0 if you're fully up to date with the latest non-beta build).  I currently know of no workaround for the issue other than installing Malwarebytes to its default location.  Also bear in mind that even if installed in another location or on a different drive, the data that Malwarebytes stores such as its definitions, configuration files and logs are all stored in C:\ProgramData which is what takes up most of the space that Malwarebytes consumes on a system, so installing its program files to a different directory or drive doesn't really do much to prevent using space on C:\.  For example, here are the numbers for my own installation:

C:\Program Files\Malwarebytes - 163 MB
C:\ProgramData\Malwarebytes - 261 MB

As you can see, the space consumed by Malwarebytes' data folder is considerably larger than that consumed by its program files, and it will only increase in size over time as signatures are updated and new logs are created from scans, real-time protection and other program activities.

Also, Malwarebytes drivers will always install to C:\Windows\System32\drivers, so that's more data that cannot be relocated to a different drive.  Those files aren't very large, but when added to the space occupied by its ProgramData folder, it just tips the scales that much further, rendering the size of its program files folder that much less significant in comparison.

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KeybdFlyer

KeybdFlyer

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exile360

That's interesting, and I haven't heard about it before.  I install all my "utility" programs (such as 7-Zip, MB, Speccy, Winmerge etc) to E:\Utilities - which MB allows you to do, it prompts for a program installation location of your choice.  So I'll uninstall MB again and try a re-install to the default location at C:\Program Files and see what happens.  Wish me luck, lol.

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