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False positive Anamolous 100%

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Hi there,

I have several machines trying to run a custom application but Malwarebytes is preventing the application from running and the files to go to the quarantine.  The file and logs are attached.  

The weird part is, I added a file exclusion and it works for some computers but not others. 

Please white list.







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This is detected by our MachineLearning engine, which helps to protect even better against 0day threats. Unfortunately, as this is a heuristic engine, it's possible False Positives happen. Thanks for reporting these, as this helps to finetune the engine, so these won't be detected in the future anymore.

This should be fixed by now. Please give it some time (max 10 minutes) in order to have it populate, so detection won't happen anymore.
If still detected on your end after ~10 minutes from now. Perform the following steps: 

  1. Totally exit/shutdown Malwarebytes.
  2. Go to here in explorer:
  3. C:\ProgramData\Malwarebytes\MBAMService
  4. and delete the following file only: hubblecache. it doesn't have a file extension
  5. Then you can restart MBAM and the cache file will rebuild on the next scan.
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It is called MACHINE LEARNING, not MACHINE KNOWS EVERYTHING.  The Research Engineer investigated and determined it was a false positive,  You pulled 100% from somewhere, but not from what was said.  We are trying to create and improve on a new technology.  If you expect it to be immediate and perfect right out of the gates, I think your expectations may be out of line with reality.  As I said elsewhere, if you have suggestions, please submit them.

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It said 100% Anomalous not 100% malicious.
Anomalous means "deviating from what is standard, normal or expected" so the MachineLearning component in MBAM saw something abnormal in that file & nabbed it to protect you. This is part of how it protects against 0-day malware. 
By your reporting though & providing the file, this allows us to fine-tune the MachineLearning so that file won't be hit anymore as Thisisu  & Gonzo said.

Thank you again for reporting.

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It could have been a number of factors why some machines did not recognise your exclusion. If you are using the Business version, possibly some of the deployed agents had temporary communication issues with your server & didn't get the update you applied.
If you continue to have troubles with your endpoints getting updated settings you apply, I would contact support to help t-shoot.

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