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Stop Auto Renewal


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Hello, I want to Stop auto Renewal and delete my Malwarebytes Account but it seems this is not possible on Malwarebytes Website, Suport Chat is Offline! And this Forum was very hidden in the backround I'm happy i find it! Can anyone Help me please to Delete Auto Renewal and Aaccount?

Thank you

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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Greetings,

Your quickest option would be to contact Malwarebytes Support directly via the options on this page and even if live chat is currently unavailable, you may still submit a support request so that they may assist you directly via email.  You may also review the information found in this support article to be helpful as it provides details on how to seek licensing/subscription support, including cancelling auto-renewal.

If there is anything else we might assist you with please don't hesitate to let us know.

Thanks

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I already find it how, You need to go to a other Website (Domain) it is called cleverbridge and there you need to enter Licensecode or Email and after that they will send you an Email where you can find on the Bottom a small section how to Cancel Subscription. 

Malwarebytes is using every dirty Marketing techniqe to don't let Customers Cancel so easy, From Hiding the Cancel process behind a other Website, To Making Undo Cancellation Buttons in an Call to Action Look an many many more.....

It seems Malwarebytes is the Biggest Virus here nothing esle, If you want to be safe in Internet only Install AdBlock Plus in Chrome and everything will be fine!

 

Hope no one will delete this post so other Users Browsing the web can find this!

Edited by zelamedia
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Actually, no, they aren't hiding anything, otherwise they wouldn't publish a support article within their own knowledgebase that comes up whenever a user searches for assistance with billing, licensing and subscription support that points them right to Cleverbridge (as well as 2checkout, Malwarebytes other ecommerce partner) so that they may cancel their auto-renewal.  Since Malwarebytes does not handle sales of licenses directly, nor do they handle the processing of auto-renewals or payments themselves, they make certain that you are directed to the correct organization for handling your subscription and cancelling if you wish (otherwise they wouldn't publish contact info for Cleverbridge and 2checkout as they did).  It has to go through them because that is who is billing your account when the time for renewal comes up, so they need to make sure that they get you in touch with the correct vendor for doing so (which again, could be either Cleverbridge or 2checkout, and in the past, Avangate, one of their former ecommerce partners).

Malwarebytes is in the business of making anti-malware software, not managing an ecommerce business which is why they use third parties who specialize in doing so and leave it to them, and they aren't in the business of trying to scam anyone either, which is why the provide public information on who to contact when you need to cancel your subscription.

If you are not happy with Malwarebytes, they don't want you to continue paying for it.  They do not want money that they have not earned, so if you are unhappy with Malwarebytes for any reason, you are welcome to cancel your subscription to discontinue it, however if you do have any constructive feedback on how Malwarebytes could be made better, they would be grateful because they are always seeking to provide better products and services, however that too is up to you and you may do as you wish.

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