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I used to run Sophos home alongside the old MB version 2. I experienced the same problems with my laptop. It would start with Chrome and eventually freeze the whole computer. After much frustration, I narrowed it down to the web protection modules conflicting with each other. If I switched one or the other off, I had no problems until Sophos released an update. After that, the two would not play together at all. Because I had eighteen months left on my MB subscription, it was Sophos that got the boot. Then MB version 3 came out and I regretted my decision. It definitely sounds like that there is still conflict issues between the two programs. Maybe the technology is too similar. I would have thought that somebody would have reported this problem a long time ago. I just assumed that it had been solved. 

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Hello and Welcome!

If you would like the team to help you get them working together, please provide the requested logs below.

Lets try this new tool called Malwarebytes Support Tool to gather some logs.

  1. Download Malwarebytes Support Tool
  2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
  3. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  4. Place a checkmark next to Accept License Agreement and click Next
  5. You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!"
  6. Click the Advanced Options link
  7. The Advanced Options page has two options, please choose one:
    • Gather Logs: Collects troubleshooting information from the computer using Check and Grab functionality. As part of this process, Farbar Recovery Scan Tool (FRST) is also run to perform a complete diagnosis of the computer. The troubleshooting information is saved to a file on the Desktop named mbst-grab-results.zip. This file can be added as an email attachment or uploaded to a forum post and will assist your Malwarebytes Support agent with troubleshooting the issue currently being experienced.
    • Clean: Performs an automated uninstallation of all Malwarebytes products currently installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. This process may require a reboot of the computer, which must be manually consented to.
  8. To provide logs for review click the Gather Logs button
  9. A progress bar will appear and the program will proceed to gather troubleshooting information from your computer
  10. Upon completion, click OK
  11. A file named mbst-grab-results.zip will be saved to your Desktop
  12. Please attach the file in your next reply.

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