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SineNomine

False positive for Capella 8 Ransomware

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Please be informed that when Capella 8 (Music notation software) updates to the latest version from within the software it fails because MB quarantines the software as ransomware.

The only way to upgrade to the latest version is to download the latest version and install from scratch, which MB allows.

This is the software in question  Capella Software

I am reluctant to set this problem as allowed for this folder just in case it weakens protection.

 

Malwarebytes-ransomeware-capella8.JPG

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Hi SineNomine,

Can you attach that file which is in your screenshot so that we may review it? Thanks

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Thanks. It's a false positive but I wasn't able to reproduce the detection you saw. I've whitelisted the file you attached, let me know if that fixes the issue for you or not.

If there is still a problem, please attach C:\ProgramData\Malwarebytes\MBAMService\logs\MBAMSERVICE.LOG so we can get a better understanding.

Regards

3F01631503DD3E5EE8C5E7BD6D54713B

Edited by thisisu

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Thank you for all that. As mentioned in my first post, I successfully updated by a fresh installation. I'll let you know if there are problems when it updates in the future. Thank you for your swift responses. Have a great day.

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