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melli12345

Google custom search CSE redirect problem

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Hey,

Today I ran into this issue. whenever I try to search something it redirects me to this Google Custom Search page, which seems like a virus/browser hijacker.

Here is an example how the URL looks when I search something:

https://cse.google.com/cse?cx=partner-pub-4150890749978445:8092283646&q=test&oq=test&gs_l=partner-generic.12...0.0.0.62.0.0.0.0.0.0.0.0..0.0.gsnos%2Cn%3D13...0.0..1ac..25.partner-generic..0.0.0.

It does not look normal to me. I have ran Malwarebytes, Hitman, AdwCleaner, Anti-Rootkit etc and NOTHING SEEMS TO REMOVE THIS ISSUE. My browser is Opera 54

I would be extremely happy if I could get some help on this annoying issue.

Edited by melli12345

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@AdvancedSetup

Hey, I did those but it didn't help. Malwarebytes and AdwCleaner found something and I moved them to quarantine and then deleted the but the google custom search thing came back after reboot.

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Okay, no problem @melli12345

 

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

  • If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • If you don't have Malwarebytes 3 installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know on your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Right-click on the program and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan.
  • When finished, please click Clean.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Copy its content into your next reply.

 

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
  • Please attach the Additions.txt log to your reply as well.

 

Thanks

Ron

 

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Please uninstall AVG first. Then run the other fix below. I'll try to check back on you again sometime tomorrow.

Let me have you temporarily uninstall your AVG antivirus software. You'll still be protected as Windows 10 has pretty good built-in antivirus. AVG is pretty common to see get corrupted and cause issues over time. A new clean reinstall will often correct that.


Go into Control Panel, Programs, Add/Remove and uninstall AVG and reboot. Once that's done then download and run the following removal tool from AVG to help remove any left over elements.

https://files-download.avg.com/util/tools/AVG_Remover.exe

 

Once that's done and another reboot, please run the following

 

Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

fixlist.txt

 

Then, after the computer restarts run the following

 

 

Please visit each of the following sites and let's reset all of your browsers back to defaults to prevent unexpected issues.
If you are not using one of the browsers but it is installed then you may want to consider uninstalling it as older versions of some software can pose an increase in the potential for an infection to get in.

Internet Explorer
How to reset Internet Explorer settings

Microsoft Edge
How to Reset Microsoft Edge in Windows 10

Firefox
Click on Help / Troubleshooting Information then click on the Refresh Firefox button.

Chrome
Reset Chrome back to defaults to completely clear out issues with Chrome.

  • Open Chrome and at the top right, click ellipse.png.2829aeeb2aea006bc956de077091and then More tools and then Extensions
  • Write down the list of Extensions installed.
  • Next, go to >> Google Sync << and sign into your account. Make sure you know your password as this will clear it from the browser.
  • Scroll down until you see the  reset_chrome_sync.png "reset sync" button to clear your data from the server and remove your passphrase.
  • Now, close all Chrome windows. Chrome cannot be running for the next step. If needed, print this information or use another browser to read the information.
  • Press the Windows key + R at the same time, to bring up the run dialog box.
     
    • run_command.png
       
  • Type in (or copy/paste) the following and press Enter:     %localappdata%\Google\Chrome\User Data\Default\
  1. Press Ctrl + A to select all the files and folders.
  2. Hold down Ctrl + A and click once on the files "Bookmarks" and "Bookmarks.bak". This will unselect them.
  3. With all the files selected (except for your Bookmarks), press the Delete key and click Yes to delete the files and folders.
  4. Example of all files and folders selected, except Bookmarks

chrome_files_folders.png.00938ead26fa2bd

 

Restart your computer now and make sure there are no longer any redirects or other browser issues and let me know the results

Thanks

Ron

 

 

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If all browsers are affected and cleaning does not help it almost has to be your router that has been compromised. We can do some more scans but the redirect is just simple changes to the browser in almost all cases.

 

Please reveiw the following website and read it before continuing and then do a Hard Reset back to Factory Defaults for your router.
This information is only for resetting the router DO NOT erase, install, or update the firmware, just reset your router to factory defaults.

Reset And Reboot

Hard reset or 30/30/30

 

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No, if you've reset and given the router a strong password then you're all set. Again, I don't think it is the router but very difficult when all browsers are affected and no malware found. The browsers don't share that information between each other unless a proxy was being used on all network access.

 

Please download and run the following Kaspersky antivirus tool to remove any found threats

Kaspersky Virus Removal Tool

Let me know if it finds anything

Ron

 

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@AdvancedSetup

The program did 2 scans and found some malware. I will add screenshots below. After the program completed the scans I rebooted my computer and seems like I finally got rid of that Google Custom Search thing. Should I remove the malware from quarantine?  I am still not sure whether it is permanently fixed or not and does the thing appear again when I reboot my PC for a second time.

  

https://i.imgur.com/O8p7dFF.png

https://i.imgur.com/eNDups1.png

Edited by melli12345

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Please go ahead and reboot a couple times and do some normal web browsing with different browsers and let us know.

Don't remove any quarantine yet please. We might try to get it from you.

Thanks

Ron

 

Edited by AdvancedSetup

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@AdvancedSetup

Rebooted a few times and been surfing normally. It seems to be fixed now. What should we do with the quarantine? 

 

Edited by melli12345

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Hi @melli12345

Is it possible for you to restore the file from Kaspersky. Then zip it up and upload it here so that we can review it? Then you can remove it.

Thanks

Ron

 

Edited by AdvancedSetup

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I just want the knfwd.sys file please.

Just restoring the file without rebooting should not affect the computer. Then once you've zipped it up you can once again delete it.

 

Edited by AdvancedSetup

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Nope, just what you did is great. Thank you.

Let me get one more round of FRST logs please to review and make sure nothing obvious left over.

Ron

 

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