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reza_88

Strange BSOD Issue (netio.sys)

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Meow,

The laptop is only 5 months old. Like the usual other days I was about to transfer music files through jetAudio App's FTP server on Chrome browser to my iPhone. Whenever I transferred one file and about to transfer the 2nd song it gives BSOD>> NETIO.SYS "IRQL_NOT_GREATER_OR_EQUAL".

Then I did couple of things by myself:

Did a memtest86 - no RAM errors found

Used elevated command prompt and typed sfc/scannow which came as no problems detected.

Booted the PC into safe mode and typed sfc/scannow it said ....resource could not perform the requested operation

Then ran checkdisk command prompt. It came with no errors

I can clearly remember I had transferred file just a week before this heartbreaking event. It went just fine. But during this one week I saw some little things:

- I saw system restore is 0 bytes on the system's storage information. I remember it was like close to 2GB or so and more importantly system restore is turned on.

- I curiously opened Acer care centre and used it to minimize/optimize the boot impact (it did by itself). Then I saw Skype for Business pops-up just after a couple of minutes the PC is turned on/rebooted. Annoyed enough I went to Acer care centre app to restore it to default.

- I observed when playing music via headphones the music player (Groove music, came preinstalled) did choke a couple a times when playing a song when chrome was playing videos on youtube)

After running memtest86, switching off and then on System restore and then using CCleaner's registry fix (Which I never use) the music player issue is gone. Also system restore is now no longer 0 bytes.

But the BSOD problem still happening. I recreated it twice.

Then tonight I used Microsoft Edge to use the JetAudio's FTP server. And whoa! It runs just fine. Transferred 2/3 songs and no crash. I also used shareit to transfer large video files from and to my PC, went fine.

So, apparently, the PC gets a BSOD Only when Chrome browser is used and run the jetaudio's local ftp server.

I really do not want to do a fresh setup of windows. What should I do?

 

And sorry each time the BSOD happened ccleaner (which I use to clean browser caches) erased the minidump files, hence I could not upload it here. But if it's still required tell me. I will try to recreate the BSOD and will upload the dump file.

 

Information:

 

 OS - Windows 10
·  x64
· What was original installed OS on system? Windows 10
· The OS is an OEM version (came pre-installed on system)
· Age of system (hardware): Five Months
· Age of OS installation - 5 Months. have you re-installed the OS?- No

· CPU- core i5 8250u
· Video Card- Integrated Intel UHD 620

. SSD- Intel 600 series NVME PCIE


· System Manufacturer- Acer
· Exact model number: Acer Swift 3 SF315-51

· Laptop

IMG_4298.JPG

Edited by reza_88

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Update: I have reset the Google Chrome Settings. The 3rd party extensions were: Internet download manager and adblock plus.

With both the extensions disabled I have had no problem using jetaudio's local ftp server.

With IDM Extension enabled it gave me that BSOD.

With IDM off and AdblockPlus on no BSOD.

My MS Edge browser has IDM Off and probably that is why it did not crash as I previously reported.

So, is it something to do with IDM extension? My IDM's license is paid and I use it almost all the time.

SysnativeFileCollectionApp.zip

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Analysis:
The following is for information purposes only. 
The following information contains the relevant information from the blue screen analysis: 
**************************Fri Jul 20 14:43:57.533 2018 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\072118-8125-01.dmp]
Windows 10 Kernel Version 17134 MP (8 procs) Free x64
Built by: 17134.1.amd64fre.rs4_release.180410-1804
System Uptime:0 days 4:42:29.547
*** WARNING: Unable to verify timestamp for mwac.sys
*** ERROR: Module load completed but symbols could not be loaded for mwac.sys
Probably caused by :memory_corruption
BugCheck D1, {50, 2, 0, fffff801ba5d7304}
BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Arguments: 
Arg1: 0000000000000050, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff801ba5d7304, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  MBAMService.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz"
MaxSpeed:     1600
CurrentSpeed: 1800
 
Processor may be overclocked!
Expected Frequency:   1600
Actual Frequency:     1800
Overclock Ratio:      1.125
 
  BIOS Version                  V1.05
  BIOS Release Date             11/28/2017
  Manufacturer                  Acer
  Baseboard Manufacturer        KBL
  Product Name                  Swift SF315-51
  Baseboard Product             Budweiser_KL
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only. 
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box: 
**************************Fri Jul 20 14:43:57.533 2018 (UTC - 4:00)**************************
MpKsled1dd2ff.sys           Mon Feb 27 20:54:41 1989 (2409FBE1)
SgrmAgent.sys               Thu Feb  2 09:30:36 2012 (4F2A9E0C)
SynRMIHID.sys               Fri Sep  2 11:55:28 2016 (57C9A0F0)
TeeDriverW8x64.sys          Tue Apr  4 03:02:36 2017 (58E3450C)
afunix.sys                  Tue Apr 18 10:12:59 2017 (58F61EEB)
IntcDAud.sys                Tue May  2 10:07:08 2017 (5908928C)
igdkmd64.sys                Fri Jun  2 10:01:14 2017 (59316FAA)
iaStorA.sys                 Tue Jun  6 12:27:18 2017 (5936D7E6)
iaLPSS2_I2C.sys             Wed Jun 14 08:13:03 2017 (5941284F)
IntcAudioBus.sys            Wed Jan 10 10:26:49 2018 (5A5630B9)
IntcOED.sys                 Wed Jan 10 10:28:36 2018 (5A563124)
RTKVHD64.sys                Thu Feb  8 06:07:31 2018 (5A7C2F73)
RtsUer.sys                  Tue Feb 27 05:55:57 2018 (5A95393D)
idmwfp.sys                  Wed Feb 28 14:33:36 2018 (5A970410)
mbamswissarmy.sys           Wed Mar  7 10:54:57 2018 (5AA00B51)
Netwtw04.sys                Tue May  1 03:51:11 2018 (5AE81C6F)
ibtusb.sys                  Fri May  4 12:49:23 2018 (5AEC8F13)
RadioShim.sys               Sun May  6 23:27:08 2018 (5AEFC78C)
LMDriver.sys                Sun May  6 23:27:08 2018 (5AEFC78C)
mbam.sys                    Thu May 24 03:32:55 2018 (5B066AA7)
mbae64.sys                  Wed May 30 07:20:29 2018 (5B0E88FD)
MbamChameleon.sys           Thu Jun 14 17:21:45 2018 (5B22DC69)
farflt.sys                  Thu Jun 14 18:32:25 2018 (5B22ECF9)
mwac.sys                    Tue Jul  3 14:20:18 2018 (5B3BBE62)
dump_dumpstorport.sys       Fri Aug  8 06:06:57 2025 (6895CC41)
dump_stornvme.sys           Sat May 13 20:35:07 2028 (6DC8D13B)
intelppm.sys                ***** Invalid 2019 Invalid 2019 Invalid
 


MpKsled1dd2ff.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
SgrmAgent.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=SynRMIHID.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
afunix.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
iaLPSS2_I2C.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
IntcAudioBus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
IntcOED.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=RtsUer.sys
http://www.carrona.org/drivers/driver.php?id=idmwfp.sys
http://www.carrona.org/drivers/driver.php?id=mbamswissarmy.sys
Netwtw04.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=ibtusb.sys
http://www.carrona.org/drivers/driver.php?id=RadioShim.sys
http://www.carrona.org/drivers/driver.php?id=LMDriver.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=mbae64.sys
http://www.carrona.org/drivers/driver.php?id=MbamChameleon.sys
http://www.carrona.org/drivers/driver.php?id=farflt.sys
http://www.carrona.org/drivers/driver.php?id=mwac.sys
dump_dumpstorport.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
dump_stornvme.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
 

Ensure that Chrome, IDM, AdblockPlus, and MalwareBytes are fully updated to the most recent version(s).

Test to figure if it's IDM/AdblockPlus/or a combination of the two.
Disable/uninstall AdblockPlus and see if the error occurs w/IDM
Disable/uninstall IDM (with AdblockPlus reinstalled) and see if the error occurs w/AdblockPlus

You've also had several BSOD's that are related to video, and one related to USB3
Due to the variety of BSOD's, I also have to wonder about hardware problems.

I''d start with the stuff I suggested in the first 2 paragraphs.
After that, I'd try hardware diagnostics.  Start with these tests first:  http://www.carrona.org/hwdiag.html


 

 

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Meow,

Chrome browser, IDM, AdblockPlus, and MalwareBytes are fully updated to their most recent versions.

Uninstalled AdblockPlus and No BSOD with IDM turned On.

Uninstalled IDM (with AdblockPlus reinstalled) and No BSOD with AdblockPlus!

Strange!

So, if the two are Active/turned on then it gives me BSOD.

Additional Info: it is shameful though, the integrated video card is not updated to the latest Generic update. According to Intel Driver & Support Assitant:

Quote

A customized computer manufacturer driver is installed on your computer. The Intel Driver & Support Assistant is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact your computer manufacturer for the latest driver for your computer.

 

Then I e-mailed Acer. They first did not recognize it. Later they said a Windows Fix is expected to come sometimes in June 2018 which still did not come. When I installed Windows 10 Summer update (1803 build) it faced error-43 to install the generic updated software. I tried other *ways* to install the generic ones but of no avail. Heartbroken, I reverted it back to 22.20.16.4691 which was from 13/07/2017 (from support website). Shameful, Acer.

Regarding USB3, there are two USB 3.0 ports to the left, one has SS sign and the other has a battery sign. I use the SS one a bit too much since I connect my Sandisk Extreme to copy movie and tv shows and see them on my Bravia.

This BSOD incident is the first time for this laptop. I mean I never have seen a BSOD in these 5 months.

So, what to do now?

I went to your diagnostics website. Don't mind, it is a bit complex for me, I cannot understand which one to use. Also, I dont have HDDs. Can you kindly point me directly to the one should I need a diagnostics?

This is somehow disappointing that a laptop that can do what it should do flawlessly (i.e., booting and shutting down fast since the first day, opening 5/6 tabs in chrome, playing music, editing excel files, transferring media files in decent 3.0 speed) is now facing this trouble. My first laptop Dell gave me BSOD two years after the purchase.

Edited by reza_88

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Please run this memory diagnostic:  https://www.memtest86.com/download.htm
Run the test for at least 3 full passes

Then run this free hard drive diagnostic from within Windows:  https://www.seagate.com/support/downloads/seatools/seatools-win-master/

Then run several online antimalware scanning tools (use the online tools in case your system has been infected)

Then run this video stress tool:  https://www.majorgeeks.com/files/details/furmark.html
Select the stress test and make sure you monitor the temps while the stress test is running.
If the video temp gets over 100ºC, stop the test
Otherwise, run the test until the video temp levels out - and let us know what that temp was
If there are no video temps available, run the test for 5-10 minutes and let us know the temps for the rest of the system (the rest of the system shouldn't go over 90ºC)
If the system/video starts spitting errors or has video artifacts of any sort - terminate the test and let us know what happened (include the temps)

Then run Prime96 (just stress testing) for up to 24 hours (or until the system temps level out)
You can get it from here:  http://www.mersenne.org/freesoft/
Again, if the system starts spitting errors or has video artifacts/strange behavior - terminate the test and let us know what happened (include the temps)

Then run these Video Stress Tests:
1.  Thanks to VirGnarus for finding this video memory test:  https://simtk.org/home/memtest
Alternate download link (w/o registration) located here:  http://folding.stanford.edu/English/DownloadUtils
2.  Two other video stress tests (may be more stressful than FurMark):
NOTE:  I have had reports that some ISP's will block this website
Video Memory stress Test - http://nvworld.ru/utilities/vmt/ Download the memory test from this link: http://nvworld.ru/files/downloads/utils/vmt.zip (be sure to scan anything downloaded from the internetwith an antivirus BEFORE opening it)
Extract it and double click on the vmt.eng.bat file in order to run the English version.
Artifact Locator - http://nvworld.ru/utilities/alocator/
Sorry, but I don't read the language that this website is made in.
3.  Another interesting test that came to my attention (in English): http://www.ocbase.com/perestroika_en/index.php?Download
USE AT YOUR OWN RISK - the program doesn't have a whole bunch of safety features to protect you from yourself![/quote]
4.  Dunno if this is a duplicate of one of the above tests - but try this bootable Video Memory Stress Test:  http://mikelab.kiev.ua/index_en.php?page=PROGRAMS/vmt_en

 

Then run at least one of these CPU stress tests:
Only need to run 1 or 2 of the tests under most circumstances.  I haven't used any of the tests myself, so I listed all that I was able to find.
- Intel Processor Diagnostic Tool (works in Windows)
    x64 - http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19792&keyword="cpu+stress+test"&DownloadType=Utilities%2c+Tools+and+Examples&lang=eng
    x86 - http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19791&keyword="cpu+stress+test"&DownloadType=Utilities%2c+Tools+and+Examples&lang=eng
    Burn Test - http://downloads.guru3d.com/IntelBurnTest-v2.3-download-2047.html
- AMD OverDrive is the recommended solution from AMD - BUT I've seen issues with this program causing BSOD's.  Use at your own risk!!!         http://sites.amd.com/us/game/downloads/amd-overdrive/pages/overview.aspx
-  Other Stress Tests:
- http://7byte.com/index.php?page=hotcpu
- http://www.7byte.com/index.php?page=burnin64
- http://www.overclock.net/general-processor-discussions/657486-cpu-stress-test.html
- http://www.fossiltoys.com/cpuload.html
- http://www.pcworld.com/downloads/file/fid,7146-order,1-page,1-c,alldownloads/description.html
- http://www.overclock.net/general-processor-discussions/657486-cpu-stress-test.html
- http://majorgeeks.com/CPU_Stability_Test_d215.html
- http://www.xtremesystems.org/forums/showthread.php?t=201670
- the test(s) suggested at this link are bootable:  http://www.techsupportforum.com/forums/f15/headless-cpu-stress-testing-393435.html#post2232929

 

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A bit of discussion here....

Back in the old days (Windows XP time frame).  BSOD's were easy to detect and fix.  BSOD's most often were caused by a single driver and were easy to identify in the memory dumps.  Most of our techniques for troubleshooting were developed during this time frame.

As the OS has matured, it's become more complicated.  Drivers have also become more complicated and they interact with other drivers more.  We run more programs simultaneously, and as such, even more drivers are loaded into memory. 

So now we see a lot of unknown crashes, and due to the increased complexity of the drivers, they become even more difficult to diagnose.
Most recently, I'm seeing a lot of BSOD's that seem to be hardware related - but end up being due to driver problems.
Unfortunately, more and more of the "fixes" are done by wiping the system and reinstalling Windows 'clean' - then installing the other drivers one-by-one to see if the problem returns.
There are easier ways to do this, but unfortunately they take experienced developers to run (and they may not even be able to diagnose some 3rd party drivers) - and their services cost much, much more than several new computers would cost you (a long time ago, I heard a random quote of $10,000 (US) or more)

So, in short, this looks like it's the cumulative effect of several drivers conflicting.

So, you've got IDM and AdblockPlus involved in this.
MalwareBytes is also in on it - as is Windows.
All of these affect your connection to the internet also.

Can you test without MalwareBytes being installed and see if that helps?
Also, you may want to test with just the MalwareBytes Web Protection being disabled (if you're using the Premium version)

Beyond that, I'd experiment with disabling different things - so that you can download without crashing, and then re-enable whatever you needed to disable

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Noted.

Okay, will do the tests. One test is already conducted- the memtest86. It came out with No Errors. See the pic in the first pic.

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Looked like you only did one pass of the Memtest. Three is needed to be sure that random errors are picked up (some techs suggest 5 or even 7 passes)

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Meow,

A development is made:

IDM integration was uninstalled as part of the last of the two tests that you told me to do.

Tonight I again installed the IDM extension according to IDM's official website's support page. I mean I have dragged and dropped the file to Chrome's Extension page and it installed (drop to install feature). I actually cannot remember how the last time IDM extension was installed on my PC. It was back in March 2018 when I bought IDM's license.

Then, I turned off MalwareBytes (I have Premium) Web Protection.

Both the AdblockPlus and IDM extensions modules are now turned ON.

I used jetaudio's local ftp server and whoa! It ran without any BSOD. I transferred 3 music files. Two instantly, and the third one with a pause.

So, previously-

with everything turned On (including malwareBytes's web protection) using that local ftp gave me a BSOD.

Now, Web Protection turned Off and AdblockPlus and IDM both turned On it gives no BSOD.

What's your insight on this?

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Update:

As you have hinted before and asked me to test without the Malwarebytes web protection, a bit search about Malwarebytes BSOD issues, and as per whocrashed app's report I suspected Malwarebytes might be causing that driver confusions resulting in a BSOD.

Used the Malwarebytes cleanup utility to completely uninstall (before that I went to settings>install application updates to double check if malwarebtes premium was actually updated to its latest which it actually was) it and let it reinstall it again.

Now, web protection turned On, freshly installed IDM and AdblockPlus Extensions both turned On

I used jetaudio's local ftp server and, no BSOD (so far).

I will keep observing this apparently okay behavior and if I face BSOD again I will let you know.

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IMO the Web Protection of MalwareBytes is a bit finicky in how it acts around other drivers.
Yours is the first time I've seen that an uninstall then reinstall of MalwareBytes has fixed the issue.
I'll keep that in mind the next time we see those sort of issues here.
Thanks for keeping us informed!

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With a heavy heart, I have to inform that it is back.

With each of the three modules (Web Protection, IDM, and AdblockPlus extensions) turned On, it gave me BSOD. Opened the local FTP server, used it for around 5 minutes. Transferred 2 files quickly, then left it there, did other works like browsing other sites etc., then came back to transfer another file and it gave me a BSOD.

With Web Protection turned off, did the similar practice, for around 5/6 minutes. No BSOD. The file transferring was smooth going. The blue bar which indicates transferring of a single file was just smooth which wasn't the case with Web Protection turned On.

According to whocrashed:


--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dumps are enabled on your computer. 

Crash dump directories: 
C:\WINDOWS
C:\WINDOWS\Minidump

On Mon 7/23/2018 1:51:02 PM your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\072318-6468-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x198430) 
Bugcheck code: 0xD1 (0x50, 0x2, 0x0, 0xFFFFF80D40DD7304)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high. 
This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out. 
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 

On Mon 7/23/2018 1:51:02 PM your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\MEMORY.DMP
This was probably caused by the following module: mwac.sys (mwac+0x8E13) 
Bugcheck code: 0xD1 (0x50, 0x2, 0x0, 0xFFFFF80D40DD7304)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\WINDOWS\system32\drivers\mwac.sys
product: Malwarebytes Web Protection
company: Malwarebytes
description: Malwarebytes Web Protection
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high. 
This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out. 
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: mwac.sys (Malwarebytes Web Protection, Malwarebytes). 
Google query: mwac.sys Malwarebytes DRIVER_IRQL_NOT_LESS_OR_EQUAL

--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

2 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers: 

mwac.sys (Malwarebytes Web Protection, Malwarebytes)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information. 

Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.

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Hello,

I think I should share what happened between the past few weeks:

Just a recap:

when Web protection turned on, if both the IDM and AdblockPlus extension were turned On, then if I use Jetaudio's local ftp server to transfer files from PC to iPhone the PC BSODed. This had not happenned if either of the extensions was turned Off.

However, after a lil more than a week, I faced BSOD even if one of them was turned Off and the other was On.

And finally, on 08/08/2018 I encountered my first traditional Random BSOD. I was completely doing nothing. Chrome was open with two/three tabs. I was a on a call and then when I started using the chrome it BSOD. The same netio.sys error.

In each and every cases Whocrashed reported it was one unknown driver and mwac.sys and concluded that it was a 3rd party driver fault.

This is from the other side.

As soon as you advised me to contact malwarebytes support and I did not make any delay. I contacted by opening a support ticket. I was told that they are working on a fix and that I was advised to turn the web protection off. I did not do it because having the web protection turned on was necessary for me than transferring music files.

Everything went fine until 08/08 when the first random BSOD occurred. Then I decided to turn the web protection off. It is really hard for me to get used to that because these days lots of site forces to open a tab just for clicking on an essential tab on it. Anyhoo, after turning the web protection Off I have not encountered any random BSOD for past few days (rest of the 8th, 9th, and 10th).

Then yesterday I received a mail from malwarebytes support ticket. I was told a new beta version is released which may have fixed some of the BSODs. I may try this. I decided to try the beta malwarebytes version and installed it on 10th night. Been using it.

Observation: as soon as I have installed the beta I went on to try the earlier symptom: having all three turned on (web protection, adblockplus and IDM) and play with the jetaudio local ftp server. Last night and today (both on battery and when plugged in) I have used the server for 8 minutes and 14 minutes. In both cases I transferred half a dozen files from and to my PC. Went with no problem. However, as I have said before the blue progressing bar was not smooth. For one file the blue bar even stopped for couple a seconds but eventually ended the transfer.

Based on this current behavior I would conclude that apparently the new beta fixes the BSOD but I cannot. That random encounter on 08/08/2018 has now put me in doubt.

So, what should I do now? I mean should I examine the PCs behavior for couple more days and then report the malwarebytes support team?

And a bit personal note, I am not against conducting the hardware stress tests that you advised me to do. I am just lazy and actually am also afraid. For example, furmark says stop the gpu stress test if it reach 85 degree or above. I am feeling uncomfy about this. I have this doubt all these stress tests could make the hardware components fry! I am still not prepared for having the memtest86 run for 4/5 more test passes. However I ran the Windows memory diagnostics test (for once) and it came with no error.

Actually except for that one random encounter and that ftp file transfer incidents I did not face any problem using the laptop. It is now 6 months old. 

 

whocrasheddumpreport2.txt

Edited by reza_88

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I would continue to work with the support team to see if they can fix it for you.
Their BSOD fix is only a beta - and it may need further work to fix them all.

I'm not real worried that this is a hardware problem - so, if you don't want to run the hardware tests, then don't.
In most cases there's no problem with the tests:
- most often there is no problem, as the system cools itself properly and doesn't overheat (85ºC is getting too warm - but (IMO) isn't sufficient to damage the system.  In most cases you can actually reach 100ºC without any damage occurring.  As I recall, some Intel processors are set to shut down at 105ºC (I haven't looked this up recently)
- next most often is that the user sees a problem with the test and shuts it off.
- next most often is that the system does overheat, but the automatic fail-safe features in the hardware cause the system to shutdown when it overheats
- and then, least likely, is that the fail-safe's don't work - and the system melts down due to overheating.  That's why we work cautiously with this - but I must say that I don't think that I've ever seen this in all my years working with computers (but I may have stopped it before it got this bad)>

 

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Ah, that sounds quite a relief for me.

24 hours have gone since the installation of the beta. I will use the PC for another 22 hours and will report to the email support team. Just checked the malwarebytes support for home section's netio.sys BSOD thread. It looks like it apparently fixed the issue also for others.

On a slightly different note, as I was searching this thing I found on tomshardware similar BSOD (both bad pool header with tcp/ip and this type) in the beginning of 2017 which was then fixed by probably on April 2017 update. It repeated again then. And also saw that malwarebytes confusing other driver(s) when hooking up with them causes BSOD actually been a long time bug.

I have started using malwarebytes since February'18. I dont like to use it when it is made crippled (web protection turned off). 

Repetition is not expected ?

 

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