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AVG URL:Mal threat box when I click on certain emails


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I am having a problem that I saw another person in a previous thread was having but that thread is now closed to new comments so I'm opening a new one.

Since yesterday, I am repeatedly being shown an AVG box which says "Threat secured-- We've safely aborted connection on ___.___.com because it was infected with URL: Mal More threats may be lurking!  There are further details available including the URL which my email provider says is indeed for one of their servers. This box appears only when I access certain emails from known sources.

I have scanned repeatedly with both AVG premium AND Malwarebytes premium and neither shows that I am infected with anything.

I have spoken with both my ISP/email provider and with AVG. The former told me there was nothing they could find on their end; AVG "scanned" my computer and "found" some remnants of McAfee, Avast, etc., as well as drivers on my computer that needed updated, which they offered to do for me for an extra subscription fee. They say these remnants and out-of-date drivers have probably allowed a trojan to get on my machine and that not even their premium product can find it. They did not mention that I am also running Malwarebytes so I thought maybe I would ask someone here what their thoughts are on what I should do next?

 

Thank you

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  • Root Admin

Hello @bdjp

 

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

  • If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • If you don't have Malwarebytes 3 installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know on your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Right-click on the program and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan.
  • When finished, please click Clean.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Copy its content into your next reply.

 

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
  • Please attach the Additions.txt log to your reply as well.

 

Thanks

Ron

 

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  • Root Admin

Please uninstall AVG first. Then run the other fix below. I'll try to check back on you again sometime tomorrow.

Let me have you temporarily uninstall your AVG antivirus software. You'll still be protected as Windows 10 has pretty good built-in antivirus. AVG is pretty common to see get corrupted and cause issues over time. A new clean reinstall will often correct that.


Go into Control Panel, Programs, Add/Remove and uninstall AVG and reboot. Once that's done then download and run the following removal tool from AVG to help remove any left over elements.

https://files-download.avg.com/util/tools/AVG_Remover.exe

 

Once that's done and another reboot, please run the following and post back the log.

 

Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

fixlist.txt

Thanks

Ron

 

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I'm worried that I misunderstood your instructions above and when you said "Run FRST or FRST64 and press the Fix button just once and wait" that I was supposed to open FRST64,  do another Scan and then press the Fix button? I did not do another Scan with FRST64, I only opened it and then pressed Fix and attached the resulting Fixlog.txt from that to my previous reply above. 

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Now I'm almost sure I did it wrong. I was confused on where to place a check if I had run the Farbar program before so I just saved the second scan run log as Addition1.txt to differentiate it from the earlier Addition.txt I attached in post # 3. Now I've watched a video on Youtube and I guess I was supposed to check the Addition.txt box under optional scan instead and I didn't? As you can probably tell I'm in over my head here, obviously. I should have gotten clarification. Sorry. should I run those steps again, checking the Addition.txt box or have I messed up?

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I was never actually having any operational issues with my machine which I could detect at least.

Rather, I was receiving a "threat blocked" box from AVG when I accessed my main email account as I described in my first post above. I did not take a screen shot of the box but I had seen other users in other previous, closed-to-new-comments posts here who had received the same warning but with other websites, of course. 

Now that AVG is uninstalled I'm not going to see that box, unless I reinstall it which at this point I'm strongly considering not doing if you can find nothing in those logs that I should worry about. I did notice the two items that the AdwCleaner seems to have turned up a couple times and did not remove? I mention that because about two weeks ago I did have an issue with the same email provider that required that I shut off my Chrome Adblock Plus. 

Perhaps it was an issue of something the email provider is doing, perhaps it's just AVG using scare tactics to get people to pay to have a tech support subscription in addition to buying their premium product which is what they attempted to do when I reached them by phone. 

Would you suggest that I not re-install AVG though I still have a couple years left on my premium subscription? Will Malwarebytes premium and Windows 10 provide me with adequate security? Or should I re-install AVG if for no other reason than to see if that box appears when I access my email again?

Thanks. I know that's a lot of info and questions and you've already been a lot of help.

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Here hopefully, is a similar image to the AVG "threat blocked" box I received in the closed-to-comments Malwarebytes forum I mentioned above (I think you may have been the one to have actually closed that thread, as I see your avatar at the bottom:

sighhh.PNG

 

In my case the box said "We've safely aborted connection on (my email sign in .com) because it was infected with URL:Mal.

When I clicked on "See details" in the bottom right corner I saw, among other things, an URL that my email provider verified was associated with one of its servers.

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Ron,

OK, I am having a problem with my computer now-- basically I can't sign into my long-time home page. And of course, the email account that they would have to send the verification info to is that same email account I'm concerned about opening because of the AVG threat box. 

I'm open to suggestions.

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