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Friend came over to help me with an issue I was having with Office 2016. Recently had it and now it wasn't working. He told me about KMS and as I was looking it up seeing if it was safe, legal, etc... he installs it from the zip and I've never seen a virus/malware/ransomware act like this.

All of a sudden programs start opening up: a radio program streaming podcasts or online radio, took control of Firefox, installed their own version of IE, and I noticed the mouse moving on it's own and that's when I just freaked and shut it down.

Tried to start in advanced options, the safe mode, but now it's giving me an SrtTrail logfile missing error message. 

When it boots up AT ALL and tries to access windows, it shows the dell boot up logo, "prepairing automatic repair,"

two (what looks like) cmd windows flash for a millisecond, then  "diagnosing your pic" "repairing files (sometimes)

and then says "automatic repair couldn't repair your PC" Bc of c:\windows\system32\logfiles\srt\srttrail.txt

AND

a system reset to factory settings AND factory image restore don't seem to work because of "not enough space"

I've tried to fix the logfile issue in cmd promt, I've tried to delete the KMS file in cmd prompt but couldn't find it

I don't mind resetting, reverting or reformatting the computer (as long as I keep windows) as it's only a few months old....

is there a way to either rid the virus OR just "freeing up space" IF that's even true? Could the virus be filling up the hard drive for THAT main reason?

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Hi Mercuryenigma :)

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.

  • As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens
  • As long as I'm assisting you on Malwarebytes Forums, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you
  • The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system
  • If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!
  • If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
  • Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced
  • I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against Malwarebytes Forums's rules
  • In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process
  • I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone
    This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread


This being said, it's time to clean-up some malware, so let's get started, shall we? :)

Just to be sure, you cannot boot in Windows, right? Not even in Safe Mode? Do you have access to another computer and a USB Flash Drive?

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No I do not have access to another computer with flash capabilities. I got this one Bc I was waiting on a wireless card for an older laptop. I can if needed but might need a day or two--would have to borrow.

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Have you tried restoring Windows to a previous date (System Restore), and see if you can boot in Windows afterward?

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Hi Mercuryenigma,

Are you still with me?

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Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Thanks

 

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