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I am attempting to remove malware that malwarebytes has detected. However, I recieve the message,

"Uninstall not sucessful"

The Virus is, "Android/Trojan.SMSSend.cn"

File Infected: "/system/app/KeyguardBackupRestore.apk"

Model Number: "SGH-M919"

Android Version: 4.2.2

Baseband Version: M919UVUAMDL

I have, "Factory Data Rest" the device over 5 times without avial in removing the virus.



Thank you for replies. 

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Hi @Mikeky5910,

This may be preinstalled malware, which is becoming more of an issue -> Mobile Menace Monday: Preinstalled adware and sometimes worse

Preinstalled malware cannot be removed, only disabled.  Instructions to disable are in the blog post linked above.

However, if you send an Apps Report I can see what exactly is being detected to verify the detection is correct.

To send an Apps Report with Malwarebytes for Android use the following instructions.

1.Open the Malwarebytes for Android app.

2.Tap the Menu icon.

3. Tap Your apps.

4. Tap three lines icon in upper right corner.

5. Tap Send to support

Choose an email app to send Apps Report.

Your email app will open with the Apps Report included. Send the Apps Report to create a ticket.

PM me the email used and/or the ticket number assigned.


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