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That's hard to say... this is one reason why we rather work one on one with folks because every computer is different (hardware, software installed, etc.) For example I work in a large company and we roll out hundreds of computers at a time.  All the same model and all with the same image.  Once we install the computer for the user, they may start making changes and installing other software they use.  That will no make them all different and potential for errors others may not see.

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6 hours ago, asadowsky said:

malwarebtes exceptions to sophos  had no effect. disabling web protection in malwarebyes worked

What if you reverse it? Enable in Malwarebytes and disable in Sophos?

My guess is that Sophos has probably recently added either features or rules to their Web blocking that now no longer works alongside ours.

 

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Like I said in my last post. This issue is not new. Disabling the web module is only a temporary fix. Adding exclusions doesn't work. The only way to fix this conflict issue is to uninstall one of the programs. I ran the two for a few weeks without problems until a windows update and restart tripped the problem. At first, I blamed the update but after further investigation, I uninstalled Sophos Home. Problem solved. After reinstalling, the issue was back. I can't believe that this has not been reported before. It has been discussed at length in the Sophos forums.

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9 hours ago, asadowsky said:

malwarebtes exceptions to sophos  had no effect. disabling web protection in malwarebyes worked

Good Morning!

 

Same here.

I have added the MBAM Files to Sophos exclude List, and the error is the same...

 

2 hours ago, ejbeak said:

Like I said in my last post. This issue is not new. Disabling the web module is only a temporary fix. Adding exclusions doesn't work. The only way to fix this conflict issue is to uninstall one of the programs. I ran the two for a few weeks without problems until a windows update and restart tripped the problem. At first, I blamed the update but after further investigation, I uninstalled Sophos Home. Problem solved. After reinstalling, the issue was back. I can't believe that this has not been reported before. It has been discussed at length in the Sophos forums.

But i want to uninstall SOphos, becaue MBAM is for me "not a real AntiVirus" replacement.

MBAM is for me more against adware and malware and things like that...

 

 

And WHY it would work on Systems that i also use (only I!) with both Programs and same Browser?

Same Versions of Both Programs & Browser.. without any Exceptions?

Best Regards

Edited by xenon2008
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I intended to go back to Sophos Home Free when my MBAM subscription ended in a few weeks. They were offering everything MBAM does in a free version but recently, they started charging for some of the features that used to be free. I decided to give MBAM another chance to finally get their act together. I think Malwarebytes and Windows Defender will be adequate for my requirements. Sophos is a good product but I don't think that they have any intention of fixing the issue with Malwarebytes. It's up to Malwarebytes to ensure that their software doesn't battle with other AVs or AMs. To exnon2008. Try restarting your other computer and see if the problem arises. If you are running the same OS and browsers, the issue should appear after a reboot.

Edited by ejbeak
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13 hours ago, asadowsky said:

malwarebtes exceptions to sophos  had no effect. disabling web protection in malwarebyes worked

Where have you put the files to exception list? Under On-Demand or under ON-Access Scans?

 

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2 hours ago, ejbeak said:

I intended to go back to Sophos Home Free when my MBAM subscription ended in a few weeks. They were offering everything MBAM does in a free version but recently, they started charging for some of the features that used to be free. I decided to give MBAM another chance to finally get their act together. I think Malwarebytes and Windows Defender will be adequate for my requirements. Sophos is a good product but I don't think that they have any intention of fixing the issue with Malwarebytes. It's up to Malwarebytes to ensure that their software doesn't battle with other AVs or AMs. To exnon2008. Try restarting your other computer and see if the problem arises. If you are running the same OS and browsers, the issue should appear after a reboot.

For Example:

i Have to COmputers. 1x HP Notebook and 1x HP Desktop Computer.

On the Desktop Computer i actually have this problem! From this are also the Logs here,,,

And on my HP Notebook i dont have this Problem!

On both Computers i run WIndows 10 x64 Pro with all Windows Updates, same MBAM,Sophos and Chrome/Firefox Versions...

I have my Notebook rebooted several times, and no errors... all works perfect!

Best Regards

 

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I'm not running Sophos, but can't you disable the Web Protection somewhere in the advanced setting of Sophos ?

It would appear that there is now a conflict between Sophos and Malwarebytes. We allow you to disable our Web Protection module. Does Sophos allow you to disable theirs? We will look at it further in-house to see if we can correct but when or if there will be a fix is unknown at this time. It looks like for now you'll need to choose either Sophos or Malwarebytes for Web Protection

 

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Just to add a bit to what the others have already provided; if you are using Chrome (or any other Chromium source based browser like SRWare Iron etc.) or Firefox, you can install the Malwarebytes browser extension beta so that you'll at least still have Malwarebytes web filtering for your internet browser (the most commonly targeted program by malicious sites/servers by far) as it uses the same databases as the Web Protection component in Malwarebytes 3 does, and even adds capabilities that Malwarebytes 3 doesn't have such as behavior based detection/blocking of certain types of malicious sites even if those specific sites/servers aren't yet in the Malwarebytes web databases, including tech support scam sites (lockscreen "you're infected" type pages that try to convince you that you need to call their number for support), phishing sites, clickbait links/ads, and even blocks some categories of sites not covered at all by Malwarebytes 3 such as many ads (not just malvertisements) as well as many tracking servers to protect your privacy (a category not currently covered by Malwarebytes 3).  The only downside is that it only works to shield your browser, unlike the Web Protection component which will block all connections to/from your PC for all programs/your entire network connection, but it's still very useful and I highly recommend it whether you're able to keep Web Protection turned off or not (it's also designed to work in tandem with Web Protection in Malwarebytes 3 when both are installed and active).

Links to the betas for each browser can be found in my signature at the bottom of this post, but I'm also including them below in case my signature changes at some point or isn't visible for any reason:

Chrome
Firefox

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10 hours ago, AdvancedSetup said:

I'm not running Sophos, but can't you disable the Web Protection somewhere in the advanced setting of Sophos ?

It would appear that there is now a conflict between Sophos and Malwarebytes. We allow you to disable our Web Protection module. Does Sophos allow you to disable theirs? We will look at it further in-house to see if we can correct but when or if there will be a fix is unknown at this time. It looks like for now you'll need to choose either Sophos or Malwarebytes for Web Protection

 

Thank you! Maybe you can solve the problem, because I do not think sophos will do that!

 

9 hours ago, exile360 said:

Just to add a bit to what the others have already provided; if you are using Chrome (or any other Chromium source based browser like SRWare Iron etc.) or Firefox, you can install the Malwarebytes browser extension beta so that you'll at least still have Malwarebytes web filtering for your internet browser (the most commonly targeted program by malicious sites/servers by far) as it uses the same databases as the Web Protection component in Malwarebytes 3 does, and even adds capabilities that Malwarebytes 3 doesn't have such as behavior based detection/blocking of certain types of malicious sites even if those specific sites/servers aren't yet in the Malwarebytes web databases, including tech support scam sites (lockscreen "you're infected" type pages that try to convince you that you need to call their number for support), phishing sites, clickbait links/ads, and even blocks some categories of sites not covered at all by Malwarebytes 3 such as many ads (not just malvertisements) as well as many tracking servers to protect your privacy (a category not currently covered by Malwarebytes 3).  The only downside is that it only works to shield your browser, unlike the Web Protection component which will block all connections to/from your PC for all programs/your entire network connection, but it's still very useful and I highly recommend it whether you're able to keep Web Protection turned off or not (it's also designed to work in tandem with Web Protection in Malwarebytes 3 when both are installed and active).

Links to the betas for each browser can be found in my signature at the bottom of this post, but I'm also including them below in case my signature changes at some point or isn't visible for any reason:

Chrome
Firefox

Thanks for this information! I did not know this beta plugin yet!

 

Best Regards

 

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