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Malwarebytes interfering with OneDrive backup


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Hello,

I have Malwarebytes Premium running, but since I started using it, my OneDrive has stopped synching files from my PC that I need to access from other devices.

I've done a forum search:
(Example   https://forums.malwarebytes.com/topic/208886-malwarebytes-blocking-onedrive/ )

But the reply is always: we are fixing this in our upcoming update or something like that. But those are threads from 2017.

Can someone please give me advice? Or should I contact MBAM Support through a different channel than this forum?

Have a nice day!

 

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

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Greetings,

First, please make certain you're running the latest version of Malwarebytes.  To do so, open Malwarebytes and navigate to Settings>About and review the version information there.  For the first two items it should show the same version numbers as what I have circled in the image below:

Version.png.d27d52feb7a015aeb45712af5ad0db0c.png

If it differs, navigate to the Application tab and click on the Install Application Updates button to have it download and install any program and component updates, then restart your system once it has installed them and check to see if it is now working properly.  If you already have the latest version and the issue persists, then the only workaround at this time is to temporarily disable Web Protection while using the affected program.

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On 7/14/2018 at 7:47 AM, exile360 said:

Greetings,

First, please make certain you're running the latest version of Malwarebytes.  To do so, open Malwarebytes and navigate to Settings>About and review the version information there.  For the first two items it should show the same version numbers as what I have circled in the image below:

Version.png.d27d52feb7a015aeb45712af5ad0db0c.png

If it differs, navigate to the Application tab and click on the Install Application Updates button to have it download and install any program and component updates, then restart your system once it has installed them and check to see if it is now working properly.  If you already have the latest version and the issue persists, then the only workaround at this time is to temporarily disable Web Protection while using the affected program.

I am up to date and I am having the exact same problem....

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Greetings,

Would each of you please do the following so that we may take a look at what's going on with your Malwarebytes installations and your systems?:

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced Options on the main page (not Get Started)
  3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

Also, does disabling the Web Protection component allow the software to work?

Please provide the requested ZIP file and let me know what happens if you disable Web Protection.

Thanks

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I have a similar problem on a few different machines. All running Malwarebytes Premium. It seems that after a Windows Update the Onedrive.exe file is deleted from the user/Appdata/Local/Microsoft/OneDrive folder. Something seems to prevent an installer from running during the update. Manually running the oneDrive setup in the update folder (same path) gets it running again. There are a number of people on the Microsoft Community Forum that are having the same problem and Malwarebytes seems to be a common denominator.

I wasn't running the latest component package so I just installed it a few minutes ago. I'll monitor to see if the problem reoccurs. 

In the interim here are the files gathered by the Support Tool.

 

Mike

mbst-grab-results.zip

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There was an in issue in Malwarebytes 3.5.1, Component Package 1.0.74 that had some issues preventing programs from updating. This should be fixed in our newest release, 1.0.391.

@MJL you have 1.0.391, but it was just installed yesterday, and was done just before you gathered those logs actually. Do you know when OneDrive went missing? My  guess is that the issue happened prior to you receiving that update and just took a moment to notice.

@Kruner if you can provide the logs requested, I can take a look and verify if you're seeing the same issue.

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Thanks for all your input people. I am wondering what other users did do to restore OneDrive on their computer (in my previous settings)? It seems like Malwarebytes ''destroyed'' the program's main .exe but I would like to get it back exactly as it was.

Edited by Lanto
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It's not so much that Malwarebytes removes the EXE (there would be a copy in quarantine if it had removed it) as it is that Malwarebytes interrupted the upgrade process so that after OneDrive's installer had already removed the old version, Malwarebytes interrupted the installer before the new version could be created on disk (the scenario appears to be something like OneDrive update installer is downloaded and launches>Uninstalls existing/previous build of OneDrive with the intention of installing the new version in its place>Malwarebytes interrupts the install of the new version (preventing the new version from being installed, resulting in the main EXE no longer being present)).

It should be possible to just reinstall OneDrive and it should hopefully retain its settings (though you might want to check with Microsoft Support on that to verify) because in theory that should be no different than an upgrade install (which as I mentioned, removes the previous version prior to installing the new one anyway) and its settings should be stored in the registry so they shouldn't get wiped out by reinstalling it.  Just make sure that if you do try this that if there is any option in the installer to perform any kind of "clean" install, that you opt out of it so that it retains your existing settings.

In fact, you can probably check on the status of its settings by looking in the registry under the HKLM\Software\Microsoft\OneDrive and/or HKCU\Software\Microsoft\OneDrive keys as one or both would be the most likely places for its settings to be stored, though again you can check with Microsoft to verify and they should be able to point you to the correct area for its settings.

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I was able to restore OneDrive to its state before disappearing by running the setup program in the c:\users\******\appdata\Local\Microsoft\OneDrive\Update\OneDriveSetup.exe

it comes up with a message saying preparing OneDrive for first use but at the end of the install all my settings and files were still there.

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