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Downloaded a file from a trusted site, malwarebytes premium is now frozen


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i just downloaded a file from a site that is reasonably trust worthy and i instinctively started a virus scan but the widow seems frozen and i see that it has 27 real time protection detection's. its been a few minutes but none of the buttons on the window work but they respond to me placing my mouse over them. My Microsoft security essentials is working fine but has found nothing. is malware bytes working on the virus or is it compromised. my computer doesn't seem to be running slow. what should i do?

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Hello blort and welcome to Malwarebytes,

Open Taskmanager and stop Malwarebytes from running....

Next,

Download Farbar Recovery Scan Tool and save it to your desktop.

Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way...

Be aware FRST must be run from an account with Administrator status...
 
  • Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
  • Make sure Addition.txt is checkmarked under "Optional scans"
    user posted image
     
  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also make a log named (Addition.txt) Please attach that log to your reply.

Thank you,

Kevin..

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