AleksandarF #1 Posted July 12, 2018 (edited) I don't know what's going on. The default option Malwarebytes came pre-installed with was to run a threat scan on startup. I deleted that to get better performance since my computer has very limited resources and set it to run a hyper scan every week instead. I do not have any other scheduled scans. However, it seems to ignore that and runs a threat scan on startup regardless. It happened 4 times and on these dates: July 3rd, 2018; July 4th, 2018; July 7th, 2018; July 11th, 2018. It happens at random, not necessarily always. For example, when I turned my computer on today it didn't. I tried to fix the issue by reinstalling with the Malwarebytes Cleanup Utility, but it didn't fix the problem. I'm running Windows 7 Home Premium 64 bit. Thanks in advance, AleksandarF mbst-grab-results.zip Edited July 12, 2018 by AleksandarF attached mbst-grab-results.zip Share this post Link to post Share on other sites
Malwarebytes #2 Posted July 12, 2018 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!" Click the Advanced Options link Click the Gather Logs button A progress bar will appear and the program will proceed to gather troubleshooting information from your computer Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: Click "Reveal Hidden Contents" below for details on how to attach a file: Spoiler To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Share this post Link to post Share on other sites
dcollins #3 Posted July 12, 2018 You have your scan set to run if it's normal time gets missed. You can fix this by opening up your scheduled scan, and in the advanced section, uncheck the box that says "Recover missed tasks" as shown below Share this post Link to post Share on other sites
AleksandarF #4 Posted July 22, 2018 On 7/12/2018 at 9:07 PM, dcollins said: You have your scan set to run if it's normal time gets missed. You can fix this by opening up your scheduled scan, and in the advanced section, uncheck the box that says "Recover missed tasks" as shown below This doesn't solve the problem for me. The only scheduled scan I have is a weekly hyper scan that runs every Sunday at 6AM. I've set it up so it would recover that scan within 18 hours, so it will run should I miss that exact time, but only on Sundays. And this is where the problem arises: 1. The scan that runs at random is a threat scan, not a hyper scan, which is weird because I never scheduled one in the first place; 2. Said threat scan runs on days other than Sunday, e.g. Tuesdays, Wednesdays, Saturdays. UPDATE: I forgot to mention that every once in a while, a new entry gets added to the scan scheduler without my permission, according to which my computer has to run a threat scan on reboot. Every time it shows up i delete it, but to no avail because the scan runs regardless. Share this post Link to post Share on other sites
dcollins #5 Posted July 23, 2018 Thanks for the follow up, I think I see what's happening. For some reason, one of our drivers is failing to install at startup, which schedules a scan on reboot to make sure you aren't infected. That's the scan you're seeing. The question remains however, why is that driver is failing. The logs don't show anything out of the ordinary, would you be willing to disable Avira for a week or so to see if the problem happens during that time? I think there may be a conflict going on Share this post Link to post Share on other sites
AleksandarF #6 Posted July 24, 2018 16 hours ago, dcollins said: Thanks for the follow up, I think I see what's happening. For some reason, one of our drivers is failing to install at startup, which schedules a scan on reboot to make sure you aren't infected. That's the scan you're seeing. The question remains however, why is that driver is failing. The logs don't show anything out of the ordinary, would you be willing to disable Avira for a week or so to see if the problem happens during that time? I think there may be a conflict going on I think it could be the anti-rootkit driver. Sometimes a message tells me to restart my computer so it could start. I will disable Avira for some time to see if it fixes the issue. Thanks for the response, i will let you know if it worked. Share this post Link to post Share on other sites
AleksandarF #7 Posted July 31, 2018 After having disabled Avira for a week, I could safely say that a few issues dissapeared upon disabling it. Of course, threat scans stopped running at random, but also the anti-rootkit driver doesn't fail to load anymore. A minor problem that I had with the program, where it sometimes wouldn't start the Web Protection layer disappeared as well. So, for any future readers experiencing the same or similar issues, you might want to disable any other antivirus programs and see if the issues persist. Thank you very much for your help! Share this post Link to post Share on other sites
dcollins #8 Posted July 31, 2018 Thanks for following up @AleksandarF Share this post Link to post Share on other sites