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Am I still infected?

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Hi. My wife's pc has been run into the ground with rubbish - it's so slow now it takes about 30 seconds to load a MS Word doc, & mouse/keyboard are laggy in the extreme, so I've been trying to clean it up for her.

Here is a run down of what I've done so far: 

Win 10 Pro

Intel Core i-5 CPU @ 3.30GHz


64-bit OS, x64-based processor

OS build 16299.492


Ran CCleaner incl Registry clean up (after backing up) & re-started

Created restore point – no restore points had been created at all 10.07.2018

Removed all obvious bloatware with CCleaner & re-started

Could not remove SlimCleaner Plus or Trend Micro Client stuff

Ran CC again & re-started

Ran SFC with no issues

Installed & ran MS Malicious Software Removal Tool

4 trojans found – Win32/Sirefef.gen!E




Restarted. Tried to run WinDef scan but still showing Trend as default app, so downloaded SA_Uninstall.exe & tried to run it?? Not sure if it worked? Restarted. Trend still there. censored.

Created new restore point 11.07.2018. Backed up registry.

Tried to edit registry value to disable password required for uninstalling Trend. When I try to edit the Reg entry I see in the Edit DWORD box it shows as a (32-bit) Value. Should this not be a 964-bit) Value? Managed to ed the entry after censoreding around endlessly.

Successfully remover Trend via Programs & Apps.

Ran CCleaner again, incl reg errors. Restarted.

Set WinDef as default app. Ran full scan to see if Trojan gone.

1 threat found in 3,260,835 files - Trojan: Win32/Emelent.B!cl removed.

Restarted. Ran CCleaner again incl Reg.

I see File History is turned off.

Performed clean boot.

Tried to locate Slim Cleaner to uninstall but could not find it although still showing in start menu, but selecting it does nothing, so maybe program is gone.

Reset to start normally.

Boot time is now a fair bit improved, but mouse & keyboard still laggy as hell.

Set another restore point.

Installed EaseUS Partition Master. Ran Cleanup & Optimisation & cleaned up all junk files.

By the way, hidden files & folders no longer showing after re-boot.

Installed Malwarebytes & ran scan. 535 PUPs identified & quarantined. Restarted.

Installed AdwCleaner & scanned. (Forgot to run as admin though). 16 threats found & cleaned.

Reboot was problematic in that OS loaded but Desktop did not fully load so had to force shutdown twice.

Installed & ran Farbar Recovery Scan Tool.

Ran CCleaner & restarted.

Boot time still a bit slow imo & mouse/keyboard lag still chronic.

All log files etc. attached fyi.

What more can I do to fix this pc?



MWB summary.txt

MWB threat scan result.txt



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  • Root Admin

Hello @geoff2002 and :welcome:

Is the computer still very slow? You've turned off almost everything at this point. If speed has not improved then I'd look at doing a hard drive test using the software from Western Digital or Seagate or other depending on the manufacturer.

If that all passes then I'd probably suggest backing up all your data, remove all partitions, and reinstall Windows

We can look at a few other things, but not sure it would help if all the work you've already done has not helped. Has speed improved with what you've done already?




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Hey Ron, thanks for getting back to me.

Yea speed has increased dramatically from what it was, however, I just fired up a couple of browsers with a couple tabs in each, a Word & an Excel document, & a couple of Explorer windows. All seemed to be going ok, so I opened the Win Picture Viewer & tried to view the files in there - strainght back to the old prob of laggy/frozen mouse. Any ideas?

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  • Root Admin

OpenVPN GUI has the wrong date. I would fully uninstall it and if needed get an up to date installation of it and reinstall.

Java is old and potentially compromised. I would remove all Java and if needed install just the latest version https://java.com  if at all possible though best to not have Java installed on your computer.

Under installed components for Logon I'd go ahead and remove the 2 yellow items on the bottom. Windows Media Player entry and the OpenVPN entry

Under Internet Explorer for extensions the top HP one was not found. Double check it and if not there delete the entry

Under Scheduled tasks I'd recommend you review what you want for sure and delete the others if you're not really using them

I would remove all of the 360Chrome stuff too and remove the folder it's in as well

Then reboot and run the following




Please run the following steps and post back the logs as an attachment when ready.


  • If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • If you don't have Malwarebytes 3 installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know on your next reply.


Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Right-click on the program and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan.
  • When finished, please click Clean.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Copy its content into your next reply.


RESTART THE COMPUTER Before running Step 3

Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
  • Please attach the Additions.txt log to your reply as well.





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All done. Logs attached fyi. 

Btw mouse still laggy occasionally but boot acceptably quick now. Have moved a lot of files & folders off her desktop to help speed things up. Still not sure if all of the 360Chrome stuff is gone - I couldn't uninstall it in the regular way as it didn't show up in any programs list etc.





MWB scan.txt

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I cannot find the 360Chrome thing anywhere Ron. I've removed the couple entries in the Autoruns but I don't know how to "I would remove all of the 360Chrome stuff too and remove the folder it's in as well" remove the folder itself. Where can I find that stuff? It's still showing up in my Start menu (second image attached) but clicking 'Uninstall' takes me to a program list where it doesn't exist. 

The first image attached shows an entry for 'Google Inc' but no details. I find it suspicious as it has the Chinese text & it seems that the majority of this PC's issues have come from that 360Chrome hijacker, so I'm wondering about that?



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Ok, finally managed to uninstall that dreaded 360Chrome using "C:\users\<your name>\appdata\local\360Chrome\Chrome\Application\\Installer\setup.exe" --uninstall" after finding it with a bit of searching. YAY!! That makes me happy!

Just updating some drivers using Driver Easy atm.

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  • Root Admin
21 hours ago, geoff2002 said:

Just updating some drivers using Driver Easy atm.

Please do not use that. Never use 3rd party updates. If you need a driver go to the Manufacturer site and get the update. Using unknown, untrusted sites for drivers is a good way to get infected again with this same kind of junk.


Restart the computer and then run all the previous scans again and post back new logs and we'll see if all is still good or not.



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  • Root Admin

Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.






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Yep the 360Chrome seems to be completely gone now, but the laggy mouse persists. I'll go to the Logitech website & see if there is a new driver available, but first I'll uninstall this mouse completely, then re-install & see how it goes, unless you can suggest something else?



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In the beginning I did install a different mouse/kb to test but I had exactly the same laggy probs, however, that was in the beginning before any 'cleaning' was done.

Ok, I completely uninstalled both kb & mouse software. Looked for drivers for mouse on Logitech website & got 'software is not needed for this product'.

Installed driver for kb, all ok.

Pulled mouse battery whith power on, clicked both bottons continuosly for a minute, moved dongle to a different USB port, replaced battery & tested - flawless now.

So seems it is solved.

Many thanks for all your help Ron, I really do appreciate it! Take care mate.

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  • Root Admin

Great, that's fantastic news. I know I'm a bit stressed when my computer is acting up. Usually when I have the least amount of free time.

I'll go ahead then and close your topic and wish you well



At this time there are no more signs of an infection on your system.
However if you are still seeing any signs of an infection please let me know.


As Java seems to get exploited on a regular basis I advise not using Java if possible but to at least disable java in your web browsers
How do I disable Java in my web browser? - Disable Java

A lot of reading here but if you take the time to read a bit of it you'll see why/how infections and general damage are so easily inflicted on the computer. There is also advice on how to prevent it and keep the system working well. Don't forget about good, solid backups of your data to an external drive that is not connected except when backing up your data. If you leave a backup drive connected and you do get infected it can easily damage, encrypt, delete, or corrupt your backups as well and then you'd lose all data.
Nothing is 100% bulletproof but with a little bit of education, you can certainly swing things in your favor.

If you're not currently using Malwarebytes Premium then you may want to consider purchasing the product which can also help greatly reduce the risk of a future infection.


Thank you and take care




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  • Root Admin

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread.



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