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geoff2002

Am I still infected?

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Hi. My wife's pc has been run into the ground with rubbish - it's so slow now it takes about 30 seconds to load a MS Word doc, & mouse/keyboard are laggy in the extreme, so I've been trying to clean it up for her.

Here is a run down of what I've done so far: 

Win 10 Pro

Intel Core i-5 CPU @ 3.30GHz

4 GB RAM

64-bit OS, x64-based processor

OS build 16299.492

 

Ran CCleaner incl Registry clean up (after backing up) & re-started

Created restore point – no restore points had been created at all 10.07.2018

Removed all obvious bloatware with CCleaner & re-started

Could not remove SlimCleaner Plus or Trend Micro Client stuff

Ran CC again & re-started

Ran SFC with no issues

Installed & ran MS Malicious Software Removal Tool

4 trojans found – Win32/Sirefef.gen!E

                                Win32/Sirefef

                  Win32/Sirefef.AG

                  Win32/Sirefef.AL

Restarted. Tried to run WinDef scan but still showing Trend as default app, so downloaded SA_Uninstall.exe & tried to run it?? Not sure if it worked? Restarted. Trend still there. censored.

Created new restore point 11.07.2018. Backed up registry.

Tried to edit registry value to disable password required for uninstalling Trend. When I try to edit the Reg entry I see in the Edit DWORD box it shows as a (32-bit) Value. Should this not be a 964-bit) Value? Managed to ed the entry after censoreding around endlessly.

Successfully remover Trend via Programs & Apps.

Ran CCleaner again, incl reg errors. Restarted.

Set WinDef as default app. Ran full scan to see if Trojan gone.

1 threat found in 3,260,835 files - Trojan: Win32/Emelent.B!cl removed.

Restarted. Ran CCleaner again incl Reg.

I see File History is turned off.

Performed clean boot.

Tried to locate Slim Cleaner to uninstall but could not find it although still showing in start menu, but selecting it does nothing, so maybe program is gone.

Reset to start normally.

Boot time is now a fair bit improved, but mouse & keyboard still laggy as hell.

Set another restore point.

Installed EaseUS Partition Master. Ran Cleanup & Optimisation & cleaned up all junk files.

By the way, hidden files & folders no longer showing after re-boot.

Installed Malwarebytes & ran scan. 535 PUPs identified & quarantined. Restarted.

Installed AdwCleaner & scanned. (Forgot to run as admin though). 16 threats found & cleaned.

Reboot was problematic in that OS loaded but Desktop did not fully load so had to force shutdown twice.

Installed & ran Farbar Recovery Scan Tool.

Ran CCleaner & restarted.

Boot time still a bit slow imo & mouse/keyboard lag still chronic.

All log files etc. attached fyi.

What more can I do to fix this pc?

Cheers

FRST.txt

MWB summary.txt

MWB threat scan result.txt

Addition.txt

AdwCleaner[C00].txt

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Hello @geoff2002 and :welcome:

Is the computer still very slow? You've turned off almost everything at this point. If speed has not improved then I'd look at doing a hard drive test using the software from Western Digital or Seagate or other depending on the manufacturer.

If that all passes then I'd probably suggest backing up all your data, remove all partitions, and reinstall Windows

We can look at a few other things, but not sure it would help if all the work you've already done has not helped. Has speed improved with what you've done already?

Thanks

Ron

 

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Hey Ron, thanks for getting back to me.

Yea speed has increased dramatically from what it was, however, I just fired up a couple of browsers with a couple tabs in each, a Word & an Excel document, & a couple of Explorer windows. All seemed to be going ok, so I opened the Win Picture Viewer & tried to view the files in there - strainght back to the old prob of laggy/frozen mouse. Any ideas?

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I kinda wanted to just be sure that all the trojan stuff was gone for good, or if there was anything else I should do to make sure that it's claened correctly?

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OpenVPN GUI has the wrong date. I would fully uninstall it and if needed get an up to date installation of it and reinstall.

Java is old and potentially compromised. I would remove all Java and if needed install just the latest version https://java.com  if at all possible though best to not have Java installed on your computer.

Under installed components for Logon I'd go ahead and remove the 2 yellow items on the bottom. Windows Media Player entry and the OpenVPN entry

Under Internet Explorer for extensions the top HP one was not found. Double check it and if not there delete the entry

Under Scheduled tasks I'd recommend you review what you want for sure and delete the others if you're not really using them

I would remove all of the 360Chrome stuff too and remove the folder it's in as well

Then reboot and run the following

 

 

 

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

  • If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • If you don't have Malwarebytes 3 installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know on your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Right-click on the program and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan.
  • When finished, please click Clean.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Copy its content into your next reply.

 

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
  • Please attach the Additions.txt log to your reply as well.

 

Thanks

Ron

 

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All done. Logs attached fyi. 

Btw mouse still laggy occasionally but boot acceptably quick now. Have moved a lot of files & folders off her desktop to help speed things up. Still not sure if all of the 360Chrome stuff is gone - I couldn't uninstall it in the regular way as it didn't show up in any programs list etc.

Cheers

Addition.txt

AdwCleaner[C02].txt

FRST.txt

MWB scan.txt

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I cannot find the 360Chrome thing anywhere Ron. I've removed the couple entries in the Autoruns but I don't know how to "I would remove all of the 360Chrome stuff too and remove the folder it's in as well" remove the folder itself. Where can I find that stuff? It's still showing up in my Start menu (second image attached) but clicking 'Uninstall' takes me to a program list where it doesn't exist. 

The first image attached shows an entry for 'Google Inc' but no details. I find it suspicious as it has the Chinese text & it seems that the majority of this PC's issues have come from that 360Chrome hijacker, so I'm wondering about that?

20180715_130554.jpg

20180715_130625.jpg

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Ok, finally managed to uninstall that dreaded 360Chrome using "C:\users\<your name>\appdata\local\360Chrome\Chrome\Application\6.0.0.420\Installer\setup.exe" --uninstall" after finding it with a bit of searching. YAY!! That makes me happy!

Just updating some drivers using Driver Easy atm.

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21 hours ago, geoff2002 said:

Just updating some drivers using Driver Easy atm.

Please do not use that. Never use 3rd party updates. If you need a driver go to the Manufacturer site and get the update. Using unknown, untrusted sites for drivers is a good way to get infected again with this same kind of junk.

SNAKE OIL

Restart the computer and then run all the previous scans again and post back new logs and we'll see if all is still good or not.

Thanks

 

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Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

fixlist.txt

Thanks

Ron

 

 

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Ok, done. Fixlog attached. 

When pc restarted it came up with the below screen. I removed a USB, pressed a key & it re-booted correctly.

 

Geez I hope running this on my own pc didn't do anything strange? Is there something I should do to check that?

Fixlog.txt

20180716_174420.jpg

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Looks like no harm done. The majority of items were not found to remove.

How is the affected computer running now? Are all signs of the 360Chrome now gone?

Ron

 

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Yep the 360Chrome seems to be completely gone now, but the laggy mouse persists. I'll go to the Logitech website & see if there is a new driver available, but first I'll uninstall this mouse completely, then re-install & see how it goes, unless you can suggest something else?

 

Cheers.

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Nope, that sounds like a good plan to get a new driver from them. If you have another mouse you could try using that too and see if it works any better.

Ron

 

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