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Goddo

Cannot Disable "Trial is Expiring" Reminder Popup Notification

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The problem is as follows:
-If using Malwarebytes, you will eventually be prompted to upgrade the software

-Upgrading the software will automatically give you a free trial (as far as I am aware, there is no longer a way to opt out of this trial during the installation)

-During this trial, you will be reminded DAILY with a popup notification, that now seems to appear wherever it likes on your screen (Not just bottom right) that tells you that your trial is expiring.

My problem is that there is literally no way to permanently disable this popup from ever appearing, and the options to temporarily do so are both nuisances.

Option 1 is to , after upgrading, disable your trial. You will have to do this every single time you update, great! 

Option 2, as found here:

Instead requires that you disable self protection, delete some update handler file, and then re-enable the self protection.. Until the next update, where this file will be recreated and you will have to do the whole procedure once more. Oh joy.

Both of these should be major nuisances for any end-user. I, for instance, would much rather just notice that my malwarebytes is out of date when I try run a scan, upgrade it then, and not have to think about deleting some tiles or deactivating the trial to avoid those cursed notifications that won't disable with the normal notification disabler. Please give us both the option to not install with the free trial activated like you used to, or allow us to purge every single last notification about updating/upgrading.  I personally don't mind the free trial itself, it is the literal "please buy me" popup that I despise. I honestly don't think you're doing yourselves any favours either, since I think most normal users also despise the popups. As the end-user, you should have control over how you see your notifications, whether you want to be reminded once a month about your subscription, or if you never want to see anything until the moment it expires . 

It's gotten bad enough for me to care enough to actually get an account on the forums to complain about it.

What gives Malwarebytes? 

Edited by Goddo
formatting and rephrasing of a few things :)

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Hello @Goddo and :welcome:

I have tried to duplicate your issue but so far I'm not getting these alerts. You can only get the Trial one time. Once your computer has run the Trial it won't run it again even if you do a clean removal and reinstall of the program.

Let's try doing that for you and see if we can get things working a bit better for you.

Please do a Clean Removal using the method below.

 

Please download the Malwarebytes Support Tool and use it to do a Clean Removal and reinstall of Malwarebtyes

  • Download Malwarebytes Support Tool
  • Once the file is downloaded, open your Downloads folder/location of the downloaded file
  • Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by the User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  • Place a check-mark next to Accept License Agreement and click Next
  • You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!"
  • Click the Advanced Options link - do not click Get Started

    mbst-welcome.jpg.2300dd6068ae92db1bdc8f0
     
  • Click the CLEAN button

    mbst-clean.jpg.f6ef4b074d793ab7a1028ff08|
     
  • A progress bar will appear and the program will proceed to remove Malwarebytes from your computer
  • Upon completion, click OK
  • Follow the onscreen prompts to reboot and reinstall Malwarebytes

 

The installation should have removed the instlrupdate folder from the C:\ProgramData\Malwarebytes\MBAMService folder. Check and verify that folder is not there. It is not found on my computer.

As you should not be running the Trial anymore the Self-Protection mechanism won't be running from a new free installation setting. However, the "Notify me when full version updates are available" will be on by default. Please turn that feature off (for your purposes)

_disable_notify_full_updates.jpg

You should no longer get any alerts to upgrade to the new version. There will still be advertisements within the program but I'm sorry that feature will not be disabled.

Please try that and let me know how it goes for you.

 

Constant upgrade notifications in Malwarebytes for Windows
https://support.malwarebytes.com/docs/DOC-2465

Turn off upgrade notifications in Malwarebytes for Windows
https://support.malwarebytes.com/docs/DOC-2142

 

Thank you

Ron

 

 


 

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Hi!

I've done all of the steps, instlrupdate is no longer in the MBAMService folder but I was ironically greeted with this upon reinstalling malwarebytes

image.png.344af2249d7110a3e4f12b4be46d06ac.png

 

I presume this trial will actually run out, and won't be refreshed on the next install because instlrupdate is gone?

When you say advertisements, do you mean the popup notifications that say "your trial is expiring" or simply the fact that within the GUI of Malwarebytes itself, there are several "upgrade now", "activate license" boxes, as well as panels that suggest you buy the premium version while running scans? In the second case there, I have no issues whatsoever, it's not a popup so it's fine. If it is the popup notifications, that means I won't be allowed to disable them? 

I'll point out that this free trial refresh has been happening on two of my computers, not just this one, so it's not an isolated case.

I'll get back to you if, by next update, the free trial refreshes again

 

Thank you for your time.

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On this computer it would appear that the Trial has never been run. The Trial will have alerts and no easy way to stop those. To prevent future alerts on this computer assuming you're not going to purchase I would go ahead and allow the 14 day trial to expire so that it will never run the trial on this system again.

Panels, Alerts, etc. within the program will continue during the Trial period. During the trial it may popup alerts outside of the program as well. Once that's over though and you've set it as above I don't think you should see those alerts anymore. There will always be advertisements within panels though. I don't foresee that feature being removed. On my own system it runs in free mode and I do not get those alerts but I do get the advertisements running in the panels.

Thanks and let me know again once the Trial has run out if you're still having issues.

Cheers

Ron

 

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So, I've been using malwarebytes since way before it became a proper antivirus, and I've always thought it enough to have that and windows defender as virus protection. Don't get me wrong, I absolutely love malwarebytes!

But on the topic of how many trials has been run on this computer, I can count at least five times. They have all come from when the software has needed to update  from one version to another, where it would simply activate another trial period.

I first installed malwarebytes using the installer listed below:

image.png.27be495f28723ad82a2c7f4cc95091e3.png

It's pretty old, now that I think about it (I only downloaded the other installer for safekeeping, I usually keep one malwarebytes installer, plus chameleon, on my computer) and since it's from before the "malwarebytes antivirus" time, maybe that installation is the reason why I kept getting new trials?

Either way, I will get back to you lot if malwarebytes still keeps churning out the trials

Thanks again!

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