How to stop endless notifications of the new version?

[notifyme]

In Settings, Application, Application Updates I have both off.  Yet it still pesters me all day long asking me if I want the newer version.  Does this software have a seriously bad case of amnesia?  You'd think after about 50 times of hearing NO it would learn.  Or am I doing this wrong?  I sure hope so. 

Edited July 9, 2018 by notifyme

[exile360]

Greetings,

I'm sorry that the notifications are giving you a hard time, but we should be able to resolve the problem.

First, please begin by providing the following logs which will show us what's going on with your Malwarebytes installation just in case this is the result of a bug the Developers might be unaware of:

1. Download and run the Malwarebytes Support Tool
2. Accept the EULA and click Advanced Options on the main page (not Get Started)
3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
   

Next, please right-click on the Malwarebytes system tray icon and select Quit Malwarebytes and click Yes when prompted by User Account Control.

Once that's done, navigate to C:\ProgramData\Malwarebytes\MBAMService\lkg_db and delete the installer found there assuming you do not wish to upgrade to the latest release.  Once that's done, go ahead and launch Malwarebytes again and it shouldn't bother you about this new version any longer, though please do keep in mind that the last major version released was 3.5.1 which has since had no less than 2 component updates (patches, basically, i.e. minor releases) meaning you'll already be 3 builds behind the latest until you start upgrading.  I understand however if there is a bug in the most recent versions which impacts your system for which you are awaiting a fix in a future release as that's reasonable.  I just don't want your protection to be too far out of date if it can be avoided as there are almost always both major and minor changes to the protection technologies and detection engines in Malwarebytes with each release, and these past 3 have been no exceptions (on top of the bugfixes for various issues they've included).

If you are awaiting a fix for a known issue, if you let us know which bug you have been impacted by, we can check to see if it is one of the problems fixed in the most recent component update, package version 1.0.391 which was released just today to customers and its primarily a bugfix release (you can learn more about it here).

[notifyme]

I went to C:\ destination you mentioned. You say to delete the installer.  What is it called?  These are what is in that folder.  I'm using version 3.3.1. 

Actions.dll

clean.mbdb

dbmanifest.dat

dynconfig.dat

exclusions.txt

MBAMCore.dll

mbdigsig.dat

prot.mbdb

rdefs.mbdb

rules.mbdb

scan.mbdb

tids.mbdb

wprot.mbdb

wprot2.mbdb

 

[exile360]

OK, it looks like it either hasn't downloaded the installer yet and is just prompting you to do so, or it may be prompting you to install a component update (though that shouldn't be the case I don't think since those are supposed to install automatically and silently in the background without you needing to click anything).

The next time the message pops up, please take a screenshot of it and post it here if you wouldn't mind.  You can do so by clicking on the pop-up itself (just don't click any of the buttons/controls, just anywhere in the white space of it) and press Alt+Print Screen on your keyboard, then open an image editor like MS Paint and paste the contents of your clipboard there by pressing CTRL+V on your keyboard, then save the image somewhere you can find it and attach the image you saved to your next reply (and you can also insert it into your post if you wish by clicking the (+) on the uploaded image attachment placeholder once the upload completes at the bottom of the forum editor).

Also, if you could post the ZIP file I requested above containing the diagnostic logs from the Support Tool, that would be most helpful as it should provide lots more info about what is going on with Malwarebytes and what it is trying to download/install.

Thanks

[notifyme]

What it's trying to install?  The newest version obviously.  I'm using version 3.3.1.  I heard it was very popular back in the Paleolithic Era and was designed with the latest in stone tools.  But it does seem to work surprisingly well.  They were pretty resourceful back then. 

What is the name of this mysterious installer file?

Edited July 9, 2018 by notifyme

[exile360]

Hehe, good one  

The installer file should be named something along the lines of mb<something>.exe.  It would be pretty obvious if it were there.  It's an InnoSetup installer package.

The cause of this issue in your case might be a leftover registry entry indicating that the new version needs to be installed.  Again, I'd need to logfiles to check though if you could provide them.  If you aren't comfortable sharing them publicly then you may send them to me via private message here on the forums.  Just hover your mouse over my name above my avatar picture and click Message when the small dialog is displayed.

[notifyme]

Its OK.  I tried uploading and so far so good.  3.5.1. At least I know what to look for if I have problems in the future with a particular version.  Thank you very much.  That was very informative.  And you learned about Early Man, even if that was postulated by evolutionists without even one foot in reality.   

[exile360]

If you return to C:\ProgramData\Malwarebytes\MBAMService and look for a folder called instlrupdate the installer might be in there as well, as indicated by this support article, however I've also seen cases where an orphaned registry entry  caused the same thing, so if that folder isn't there or there's no installer inside it, then a registry entry is the most likely cause.

[notifyme]

I checked but there is no exe file int that folder.  We'll see if the notifications continue.  So far so good.

[exile360]

OK, good.  Let me know if the notifications do show up again, but hopefully it's resolved now.