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ExittheLemming

BSOD netio.sys driver failure

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Posted (edited)

The last 2 memory dumps are Driver Verifier enabled dumps
One still blames NETIO.sys, while the other blames igdkmd64.sys

So, the possibilities are:
- XBox stuff is still installed - please uninstall it.
- an unknown driver/program is performing a function that causes the BSOD
- a hardware problem
- a Windows problem (least likely)

Have you run the hardware diagnostics?  If so, what were the results?
Have you disabled the devices that I suggested?  Did you disable/remove everything, or just some of it?

I would suggest running a Clean Boot to see if that helps at all:  Perform a Clean Boot:  http://www.thewindowsclub.com/what-is-clean-boot-state-in-windows

If that stops the problem, then re-enable things a few at a time until you figure out what's causing it.
Then uninstall the problem program (from Start...Settings...Apps...Apps & Features - if you don't find it there, check the right sidebar for Programs and Features and see if you can remove it from there).

If it does not stop the problem, then we're looking at a clean install of Windows to help rule out problems:
A clean install is:
- Windows is installed to a freshly partitioned hard drive with legitimate installation media (W10:  https://www.microsoft.com/en-us/software-download/windows10 ).
- The installation media is only a copy of Windows, not the OEM recovery disks that you can make on some systems.
- Windows is fully updated after it's installed.  That's ALL updates - none excepted.
- NO 3rd party software is installed.
- There are no errors in Device Manager (if you find any, post back for suggestions).

This will wipe everything off of the computer, so it's advisable to backup your stuff first.
Also, it will wipe out all the special software that the OEM added to the system, so if you rely on any of that - let us know what it is so we can figure out a way to save/download it (the easiest way is to create/obtain the OEM;s recovery media)

If unable to find recovery media that has the software (or if you suspect that this is a hardware problem), you can make an image of your system that'll preserve everything in the state that it was in when you made the image.  You can also do this if you don't want to try another hard drive - yet you want to be able to return to the current system state.
One drawback to this is that you're making an image of a malfunctioning system - so, if there are errors in the system software, you'll have a nice copy of them :(
Another drawback is that the image of the system will be very large - so you'll most likely need a large external drive to store it on.
But, this will allow you to save everything on the hard drive (although you'll need an image viewer to get things out of the image).
The point here is that, if it's a hardware problem, then you can restore the system to the point it was when you made the image - after you repair the hardware problem.
You can obtain more info on imaging in the Backup/Imaging/DiskMgmt forums located here:  http://www.bleepingcomputer.com/forums/f/238/backup-imaging-and-disk-management-software/

The point of doing this (the clean install) is to:
- rule out Windows as a problem (if the problem continues, it's not a Windows problem as you completely replaced Windows
- rule out 3rd party software (if the problem continues, it's not a 3rd party software problem as you didn't install any 3rd party software)
- so, if the problem continues, it must be a hardware problem.

OTOH, if the problem stops, then it was either a Windows or 3rd party software problem.  If the problem doesn't come back, then you've fixed it.  Then all that remains is setting the computer back up the way that you'd like it and importing your data from the backup you made.

Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Wed Jul 18 11:17:21.056 2018 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\071918-90546-01.dmp]
Windows 10 Kernel Version 17134 MP (8 procs) Free x64
Built by: 17134.1.amd64fre.rs4_release.180410-1804
System Uptime:0 days 8:23:30.050
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by :memory_corruption
BugCheck C4, {140, 0, ffff9601415f0540, fffff80daf982000}
BugCheck Info: DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
Arguments:
Arg1: 0000000000000140, subclass of driver violation.
Arg2: 0000000000000000
Arg3: ffff9601415f0540
Arg4: fffff80daf982000
BUGCHECK_STR:  0xc4_140
PROCESS_NAME:  plugin-container.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jul 18 02:53:05.245 2018 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\071818-71687-01.dmp]
Windows 10 Kernel Version 17134 MP (8 procs) Free x64
Built by: 17134.1.amd64fre.rs4_release.180410-1804
System Uptime:0 days 5:31:32.686
*** WARNING: Unable to verify timestamp for mwac.sys
*** ERROR: Module load completed but symbols could not be loaded for mwac.sys
Probably caused by :NETIO.SYS ( NETIO!StreamInvokeCalloutAndNormalizeAction+214 )
BugCheck D1, {50, 2, 0, fffff8063e077304}
BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Arguments:
Arg1: 0000000000000050, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff8063e077304, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID: VERIFIER_ENABLED_VISTA_MINIDUMP
PROCESS_NAME:  MBAMService.exe
FAILURE_BUCKET_ID: AV_VRF_NETIO!StreamInvokeCalloutAndNormalizeAction
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
 


3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:
**************************Wed Jul 18 11:17:21.056 2018 (UTC - 4:00)**************************
DevAuthE.sys                                  Thu Aug 12 04:11:43 1971 (0307A53F)
xinputhid.sys                                 Tue Sep  1 23:44:29 2009 (4A9DEA1D)
SgrmAgent.sys                                 Thu Feb  2 09:30:36 2012 (4F2A9E0C)
HWiNFO64A.SYS                                 Tue Mar 31 05:51:32 2015 (551A6E24)
ctxusbm.sys                                   Mon Aug 29 09:14:23 2016 (57C4352F)
teVirtualMIDI64.sys                           Wed Aug 31 05:56:57 2016 (57C6A9E9)
ETDSMBus.sys                                  Mon Sep 12 03:17:41 2016 (57D65695)
iLokDrvr.sys                                  Mon Dec 12 17:33:49 2016 (584F25CD)
afunix.sys                                    Tue Apr 18 10:12:59 2017 (58F61EEB)
iaLPSS2_I2C.sys                               Thu Jun 22 21:13:54 2017 (594C6B52)
igdkmd64.sys                                  Tue Oct 17 21:39:02 2017 (59E6B0B6)
hpdskflt.sys                                  Sun Nov 19 23:26:13 2017 (5A125965)
Accelerometer.sys                             Sun Nov 19 23:26:28 2017 (5A125974)
dptf_cpu.sys                                  Mon Nov 27 17:50:59 2017 (5A1C96D3)
esif_lf.sys                                   Mon Nov 27 17:51:12 2017 (5A1C96E0)
TeeDriverW8x64.sys                            Tue Jan 16 09:29:38 2018 (5A5E0C52)
iaStorAC.sys                                  Wed Feb  7 03:30:57 2018 (5A7AB941)
dump_iaStorAC.sys                             Wed Feb  7 03:30:57 2018 (5A7AB941)
nvvad64v.sys                                  Wed Feb 21 02:45:27 2018 (5A8D2397)
SynTP.sys                                     Fri Feb 23 18:39:17 2018 (5A90A625)
mbamswissarmy.sys                             Wed Mar  7 10:54:57 2018 (5AA00B51)
RTKVHD64.sys                                  Thu Mar  8 05:57:34 2018 (5AA1171E)
WRkrn.sys                                     Mon Mar 19 13:39:19 2018 (5AAFF5C7)
paeusbaudio.sys                               Thu Mar 22 02:51:10 2018 (5AB3525E)
paeusbaudioks.sys                             Thu Mar 22 02:51:41 2018 (5AB3527D)
wrUrlFlt.sys                                  Wed Mar 28 07:35:20 2018 (5ABB7DF8)
Netwtw04.sys                                  Tue May  1 03:51:11 2018 (5AE81C6F)
ibtusb.sys                                    Fri May  4 12:49:23 2018 (5AEC8F13)
IntcDAud.sys                                  Mon May  7 07:03:23 2018 (5AF0327B)
WirelessButtonDriver64.sys                    Thu May 10 02:56:38 2018 (5AF3ED26)
rt640x64.sys                                  Fri May 11 02:07:38 2018 (5AF5332A)
mbam.sys                                      Thu May 24 03:32:55 2018 (5B066AA7)
mbae64.sys                                    Wed May 30 07:20:29 2018 (5B0E88FD)
MbamChameleon.sys                             Thu Jun 14 17:21:45 2018 (5B22DC69)
farflt.sys                                    Thu Jun 14 18:32:25 2018 (5B22ECF9)
nvlddmkm.sys                                  Sun Jun 24 11:38:02 2018 (5B2FBADA)
mwac.sys                                      Tue Jul  3 14:20:18 2018 (5B3BBE62)
dc1-controller.sys                            Fri Jan 11 13:42:33 2019 (5C38E399)
xboxgip.sys                                   Thu Mar 21 06:51:40 2030 (714497BC)
intelppm.sys                                  ***** Invalid 2019 Invalid 2019 Invalid
 


http://www.carrona.org/drivers/driver.php?id=DevAuthE.sys
http://www.carrona.org/drivers/driver.php?id=xinputhid.sys
SgrmAgent.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=HWiNFO64A.SYS
http://www.carrona.org/drivers/driver.php?id=ctxusbm.sys
teVirtualMIDI64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=ETDSMBus.sys
http://www.carrona.org/drivers/driver.php?id=iLokDrvr.sys
afunix.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
iaLPSS2_I2C.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys
http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys
http://www.carrona.org/drivers/driver.php?id=dptf_cpu.sys
http://www.carrona.org/drivers/driver.php?id=esif_lf.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
iaStorAC.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
dump_iaStorAC.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=mbamswissarmy.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=WRkrn.sys
paeusbaudio.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
paeusbaudioks.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=wrUrlFlt.sys
Netwtw04.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=ibtusb.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=WirelessButtonDriver64.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=mbae64.sys
http://www.carrona.org/drivers/driver.php?id=MbamChameleon.sys
http://www.carrona.org/drivers/driver.php?id=farflt.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=mwac.sys
http://www.carrona.org/drivers/driver.php?id=dc1-controller.sys
http://www.carrona.org/drivers/driver.php?id=xboxgip.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys

 

Edited by usasma

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No BSODs now for 5 days. Driver Verifier is still running. I am currently undertaking the hardware diagnostics proposed by usasma and have removed all the XBox controller stuff. Fingers crossed the blue dragon has been slain....

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Posted (edited)

I would suggest turning Driver Verifier off now  Open up verifier.exe and select “Delete existing settings” then click on “Finish” and reboot for the changes to take effect  

Sent fm my phone

Edited by usasma

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I've now turned off Driver Verifier and rebooted as instructed. This seems to have solved the issue where I had to 'cold' reboot to get my taskbar quick launch icons to appear. (Not sure if that is related but if it ain't broke etc...) Will continue to run the hardware tests and monitor for BSODs for the next few days. Please extend my thanks to all the forum volunteers at Malewarebytes for their patience and assistance with this issue. It is much appreciated.

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