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Petro

Please help, I'm infected. Trojan:Script/Cloxer.A!cl

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Below is the information I found about the malware on my Windows 7 Premium Home Edition desktop computer. I keep getting pop ups from Microsoft Security Essentials telling me it blocked Script/Cloxer.A!cl malware but the pop ups keep coming back every time I use the computer even though I clicked to remove all these detected items.

The following error code occurred: Error code 0x80508023. “The program could not find the malware and other potentially unwanted software on this computer.”

Catagory, Trojan: Script/Cloxer.A!cl

Description: This program is dangerous and executes commands from an attacker.

Recommended action: Remove this software immediately.

Items: file C:Users\New User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\c23af.Ink

I also noticed these two shortcut items in the Startup folder that I cannot delete or get rid of that I think are part of the malware, they are:  9dc23   c23af

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Hello Petro and welcome to Malwarebytes,

Continue with the following:

If you do not have Malwarebytes installed do the following:

Download Malwarebytes version 3 from the following link:

https://www.malwarebytes.com/mwb-download/thankyou/

Double click on the installer and follow the prompts. If necessary select the Blue Help tab for video instructions....

When the install completes or Malwarebytes is already installed do the following:

Open Malwarebytes, select > "settings" > "protection tab"

Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on....

Go back to "DashBoard" select the Blue "Scan Now" tab......

When the scan completes deal with any found entries...

To get the log from Malwarebytes do the following:
 
  • Click on the Report tab > from main interface.
  • Double click on the Scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have two options:

    Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
    Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply

     
  • Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…


Next,

Download Farbar Recovery Scan Tool and save it to your desktop.

Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way...

Be aware FRST must be run from an account with Administrator status...
 
  • Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
  • Make sure Addition.txt is checkmarked under "Optional scans"
    user posted image
     
  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also make a log named (Addition.txt) Please attach that log to your reply.


Let me see those logs in your reply...

Thank you,

Kevin....

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Hi Kevin: I think I followed all your instructions correctly. Thank you so much for all your help. Let me know if you got the files you asked for? I think I attached them correctly. I will make a donation through PayPal once I hear back from you. Thank you again - Petro

PS. I don't know if I clicked submit on my first reply.  Please ignore this if you already got this information.

 

Addition.txt

FRST.txt

Malwarebytes detected threats.txt

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Hiya Petro,

Thanks for those logs, continue:

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Next,

Download AdwCleaner by Malwarebytes onto your Desktop.

Or from this Mirror
 
  • Right-click on AdwCleaner.exe and select user posted imageRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Accept the EULA (I accept), then click on Scan
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all the active processes
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply


Next,

Download Microsoft's " Malicious Software Removal Tool" and save direct to the desktop

Ensure to get the correct version for your system....

https://www.microsoft.com/en-gb/download/malicious-software-removal-tool-details.aspx


Right click on the Tool, select “Run as Administrator” the tool will expand to the options Window
In the "Scan Type" window, select Quick Scan
Perform a scan and Click Finish when the scan is done.


Retrieve the MSRT log as follows, and post it in your next reply:

1) Select the Windows key and R key together to open the "Run" function
2) Type or Copy/Paste the following command to the "Run Line" and Press Enter:

notepad c:\windows\debug\mrt.log

The log will include log details for each time MSRT has run, we only need the most recent log by date and time....

Let me see those logs in your reply, also tell me if there are any remaining issues or concerns...

Thank you,

Kevin..

fixlist.txt

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Hi Kevin: I thought we were done after the first set of instructions. I guess I was wrong, lol. I took my time and performed all your great instructions carefully for this second phase. I just hope I followed them correctly. My computer seems to be running fine. I thank you for your patience and all your help with my problem. I can't thank you enough. I think I attached the proper files you wanted. Let me know if there is anything else you need from me or if there are any more instructions for me to perform or if we are indeed finished? Thank you for your volunteer work, it's inspiring.

MRT log file.txt

fixlist.txt

AdwCleaner[C00].txt

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You`ve posted "fixlist.txt" I attached that file for you in my last reply, I need to see "fixlog.txt"

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Hi Kevin: Sorry about sending the wrong file. I'm surprised I got this far without messing everything up. I attached the Fixlog text file. I hope this is correct, if not please let me know and advise what I can do next. 

Paul

 

Fixlog.txt

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Thanks for that log Paul, just needed confirmation that FRST had removed the bad guys. If you have no remaining issues or concerns run the following to clean up...

Download "Delfix by Xplode" and save it to your desktop.

Or use the following if first link is down:

"Delfix link mirror"

If your security program alerts to Delfix either, accept the alert or turn your security off.

Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator

Make Sure the following items are checked:

 
  • Remove disinfection tools <----- this will remove tools we may have used.
  • Purge System Restore <--- this will remove all previous and possibly exploited restore points, a new point relative to system status at present will be created.
  • Reset system settings <--- this will reset any system settings back to default that were changed either by us during cleansing or malware/infection


Now click on "Run" and wait patiently until the tool has completed.

The tool will create a log when it has completed. We don't need you to post this.

Any remnant files/logs from tools we have used can be deleted…

Next,

Read the following links to fully understand PC Security and Best Practices, you may find them useful....

Answers to Common Security Questions and best Practices

Do I need a Registry Cleaner?

Take care and surf safe

Kevin... user posted image

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Hi Kevin: I completed using delfix_1.010.exe

Afterward, I tried to move that program off my desktop and I got an error message saying "You need permission to perform this action" and also "You require permission from the computer's administrator to make changes to this file."

I right clicked on the program and tried to "run as administrator" in order to move the file but I got another error message saying "Windows cannot access the specified device, or file. You may not have the appropriate permissions to access the item."

It's odd because I was able to use this program per your instructions just a little while ago? Do you have any advice or comments on this. I just wanted to move it from my desktop to a folder I created. I even tried to delete it but got the same type of error message. I don't have permission.

Thank you - Paul

 

 

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Hi Kevin: Please disregard the last reply. I shut down and restarted my computer and that program delfix_1.010.exe disappeared. 

From your last instruction, I guess we are all done? Please confirm.

 

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Hello Paul,

Unless you have any remaining issues or concerns you are good to go....

Regards,

Kevin....;)

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Hi Kevin: My computer seems to be running fine after all your hard work. Can't thank you enough for your time and effort. I didn't know there were such kind and caring people in the world. If I make a donation through PayPal will that go rite to you?

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Hello Paul,

Good to hear your PC is back to normal, also thank you for your kind words. My paypal link is direct to my account, all donations via that link go to that account..

Regards,

Kevin.

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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread.

Thanks

 

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