Jump to content

MB3 Service Maxing Out Computer Memory

Recommended Posts

Hi, I have a workstation that has MalwareBytes Anti-Exploit, Anti-Malware, and Anti-Ransomware all installed on it. Current database version is v2018.07.03.06. Currently I have all of the MalwareBytes services disabled but when I enable them the memory ramps up to 95-97% usage on a machine with 16Gb of Ram. 

LDSI34 MB3 Process High.PNG

Link to post
Share on other sites

  • Staff

***This is an automated reply***


Thanks for posting in the Malwarebytes 3 Help forum.


If you are having technical issues with our Windows product, please do the following: 


If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download Malwarebytes Support Tool
  • Once the file is downloaded, open your Downloads folder/location of the downloaded file
  • Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  • Place a checkmark next to Accept License Agreement and click Next
  • You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!"
  • Click the Advanced Options link

    welcome mbst.png
  • Click the Gather Logs button

  • A progress bar will appear and the program will proceed to gather troubleshooting information from your computer
  • Upon completion, click OK
  • A file named mbst-grab-results.zip will be saved to your Desktop
  • Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:

     notify me.jpeg  

    Click "Reveal Hidden Contents" below for details on how to attach a file:

    To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.


One of our experts will be able to assist you shortly.


If you are having licensing issues, please do the following: 


For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/ to get help

If you need help looking up your license details, please head here: Find my premium license key 


Thanks in advance for your patience.

-The Malwarebytes Forum Team

Edited by AdvancedSetup
updated link
Link to post
Share on other sites

I understand the service isn't really running when it's in safe mode but if I turn on the services and boot the machine all I get is a black screen because the machine is maxed out I can't even see the desktop. Here are the results from the scan with the machine in safe mode. If there is another way you would like me to proceed let me know, I only have 45 minutes available with this machine per day.


Link to post
Share on other sites

  • Staff

Greetings. The version of Malwarebytes Anti-Ransomware installed is quite outdated
Malwarebytes Anti-Ransomware version (HKLM\...\{6CA75021-FBB0-41A5-B95C-FC1C9E0421F0}_is1) (Version: - Malwarebytes)

The current version available to Business customers is (1.1.165 is the Component Update package).

Please see:

Malwarebytes Anti-Ransomware Client Product Lifecycle

Or contact our Business Support team for further assistance. You can do so here:


Edited by AdvancedSetup
updated link
Link to post
Share on other sites

  • 2 weeks later...

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.