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Web Protection Z_FT

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I'm not so sure that this is even a compatibility issue, I think this is simply some issue with web protection itself. I don't have Avast or ESET, and I'm still having this issue. I can't access any site when web protection is enabled, even if it's to access my router's setting page ( I've attached my grab results file if you want to take a look.


Edited by Maurice Naggar
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Hello Z_FT,  and welcome aboard.

Your setup does not have the component update 1.0.390 so I have split off your post from the others.

Thanks for sending the MBST support report file.  Your installation does have  component update 1.0.374

You said that web protection is a issue.  What is telling is that this pc has Microsoft Security Essentials.

  • Open the Microsoft Security Essentials
  • Click Settings
  • Click Excluded files and locations
  • Enter C:\Program Files\Malwarebytes into the text field and click Add


  • Enter C:\ProgramData\Malwarebytes into the text field and click Add
  • Enter C:\Windows\System32\drivers\mbam.sys into the text field and click Add
  • Repeat for the following files:
    • C:\Windows\System32\drivers\mwac.sys
    • C:\Windows\System32\drivers\mbamswissarmy.sys
    • C:\Windows\System32\drivers\mbamchameleon.sys
    • C:\Windows\System32\drivers\farflt.sys
    • C:\Windows\System32\drivers\mbae64.sys      (64-bit)
  • Click Excluded processes


  • Enter C:\Program Files\Malwarebytes\Anti-Malware\assistant.exe into the text field and click Add
  • Repeat for the following files:
    • C:\Program Files\Malwarebytes\Anti-Malware\malwarebytes_assistant.exe
    • C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe
    • C:\Program Files\Malwarebytes\Anti-Malware\MbamPt.exe
    • C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe
    • C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe
    • C:\Program Files\Malwarebytes\Anti-Malware\MBAMWsc.exe
  • Click Save changes to finish
  • If prompted, consent to User Account Control by clicking Yes

When done, close the window. Then do a Windows Restart from the Start menu.


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This issue occurs on both WIFI and Ethernet connections. And to clarify, I'm only able to access my router's settings page if I have web protection disabled in Malwarebytes. Otherwise my browser just hangs on loading the page and never actually resolves the address.

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Do you get any specific errors on the webpage or does it just try to load forever? Can you try the following as well please:

  1. Press Windows Key + R to bring up the run dialog
  2. Type cmd in the box and click Ok
  3. In the black window that comes up, type ping and press Enter
  4. Take a screenshot of the results and paste them here
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