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DimGian

component update 1.0.390 beta

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A few months ago I had problems with Ransomware protection. Now, it's the Web protection...

Too many problems, too many "heartaches" with Malwarebytes this year. I think I will not renew my license this time... :(

BTW, why there is not an option to disable "Auto renewal"?

Edited by Maurice Naggar

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Can you clarify what you mean by "web protection issue not fixed" please. What issue? And can you provide the logs requested above so we can troubleshoot this?

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Hello,

Please find attached the logs.

When Web protection is ON, I cannot access any other websites except the Google related ones (Gmail etc.).

This issue occurred today for the first time and although I updated to the latest beta version, the problem persists. So I had to turn off Web protection in order to have full Internet access.

EDIT: I realized that other users have similar problems with Web Protection (certain webpages not loading) and I saw that the suggested solution was to update to the latest beta version. However, the update did not fix the problem.

mbst-grab-results.zip

Edited by DimGian

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I would like to clarify that, in my case, when Web Protection is ON I cannot access any websites except the Google related ones.

(By "certain webpages not loading" I meant the problems other users have with Web Protection)

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I'm sorry you're having these problems and I do hope they are resolved soon, but in the meantime since you're having to run with Web Protection disabled, I'd recommend taking a look at this post.  It's info about a free browser plugin from Malwarebytes which is currently in beta.  It's designed to work with Web Protection and enhance it, but it is also fully functional on its own and has a lot of powerful features to block malicious content in the browser, including using behavior based blocking of certain types of malicious sites (like tech support scam/lockscreen pop-ups/sites; a constant nuisance these days) instead of just relying on huge databases/black lists the way that the Web Protection component in Malwarebytes 3 does (all Web Protection blocks are IPs/IP blocks, URLs (including with wildcards) and specific sub-domains; there is no behavior based blocking for websites or heuristics in MB3's Web Protection component currently), and while the Research team does an excellent job of keeping track of the latest bad sites, new ones are constantly popping up specifically to try to evade detection/blocking by block lists, so a tool like this can really help to stay ahead of the bad guys since it doesn't rely on knowing the exact location of the bad content to identify and block it.

The plugin is free, at least for now while it's still in beta (I don't know whether they plan to keep it free after release or to integrate it into MB3 Premium; though possibly both) so even after your license for Malwarebytes expires, assuming you don't renew, you should be able to keep the plugin to at least have that protection in your web browser.

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Thank you for the suggestion but I will wait for a better solution...

I also use ESET Internet Security so I guess it will be OK.

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Sure, no problem.  As I said, it's not really a replacement for Web Protection anyway, although it can accomplish at least some of the same functions to a degree (and actually goes way beyond it in some respects, especially since, unlike MB3, it is capable of blocking new/unknown malicious sites based on their behavior and/or structure; something that the Web Protection in Malwarebytes 3 cannot do since it's essentially just a static block list tool leveraging the Windows Filtering Platform APIs).

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To DimGiam,

You mentioned issue when using web browser.  Which is the web browser you use ( that has issues)?

and also, are there perhaps website block notices from the web protection ?

Just as an aside, the support tool report indicates you just very recently installed Malwarebytes on June 29.  The report indicates zero website blocks, zero exploit block events.

 

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I'm having the same issue as DimDiam, as of last night. I'm unable to access most websites with MBAM (Premium) web protection enabled. It seems like only Google websites and Reddit, and perhaps 1 or 2 others that I tried are accessible. Otherwise, other reputable websites (news, games, discussion boards, etc) all fail to be connected to. I've tested this in Google and Firefox, and end up with the same result: Firefox will time out performing a TLS handshake with HTTPS sites, and Chrome just seems to get an empty response back after a long time. Disabling web protection resolves the problem immediately.

Note that I'm also using ESET Internet Security alongside MBAM and have had zero issues until last night.

If I can provide any more info, please let me know!

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To Elenteen.

Just to cover one basic possible area of possible silent complications due to having ESET also on this box, please see about doing what follows, so that we can rule that out.


1. Start the ESET program.
Press F5 to access Advanced setup.

Click Web and Email, expand Protocol Filtering and then click Edit next to Excluded applications

KB5765Fig1-1b.png


Next, Click Add. 
KB5765Fig1-2a.png

The list of Malwarebytes processes listed below need to be added ( one by one).
Select the application that you want to exclude in the Add application window. Click OK.

C:\Program Files\Malwarebytes\Anti-Malware\Mbam.exe
C:\Program Files\Malwarebytes\Anti-Malware\MbamPt.exe
C:\Program Files\Malwarebytes\Anti-Malware\assistant.exe
C:\Program Files\Malwarebytes\Anti-Malware\MBAMWsc.exe
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe
C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe

Just put each one, one by one into the list, like this sample. 

?name=inline465386971.png

 


The new exclusion will be displayed in the Excluded applications window. 
Click OK and OK again to exit Advanced setup. 

finally, like this sample


KB5765Fig1-4a.png

When this is done, please use the Windows Start menu and do one new Restart.
 

Edited by Maurice Naggar

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Hi @Maurice Naggar, I've added the 6 MBAM executables you've listed above to my list of exclusions in ESET and restarted. But when I re-enable the web protection I have the same behavior as before and can't connect to most websites again.

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Which web browser is that on?   Can you perhaps try the Edge browser instead.

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@Eleventeen I see a lot of very strange errors in your log. Just for kicks, can you try disabling ESET so we can see if there's some type of compatibility issue?

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@Maurice Naggar this behavior is across all 3 browsers: Chrome, Firefox and Edge.

@dcollinsThat was actually the FIRST thing I did last night when I started having issues and couldn't even connect to my router -- I disabled ESET's firewall and web filtering modules, but still had the same issue. I've just disabled all of the modules in ESET, which is about as close to disabling the software as you can get without uninstalling it (I think...), enabled MBAM's web protection and still have the same problem. The only thing that resolves the problem is disabling the web protection in MBAM.

A couple of observations:

  • I'm able to ping the domains that I can't connect to when web protection is enabled, and things generally look fine. However the browser can't connect to those same domains.
  • If I disable web protection, visit a site that I can't connect to with web protection enabled, and then re-enable web protection, the browser is able to connect to that site. This persists even if caches are cleared, or the browser is closed. A system restart results in no sites being accessible. I wonder if this is DNS related?
  • With web protection on, ESET cannot connect to its update server.

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16 hours ago, Maurice Naggar said:

You mentioned issue when using web browser.  Which is the web browser you use ( that has issues)?

and also, are there perhaps website block notices from the web protection ?

Just as an aside, the support tool report indicates you just very recently installed Malwarebytes on June 29.  The report indicates zero website blocks, zero exploit block events.

 

1. I have tried Firefox and Chrome with the same results.

2. No, there are no website block notices from the web protection. It just won't connect to any website except the Google related ones.

3. Yes, I installed the newer version of Malwarebytes on June 29 in an attempt to fix the "Web Protection" problem but the problem persists.

8 hours ago, Eleventeen said:

@Maurice Naggar

  • I'm able to ping the domains that I can't connect to when web protection is enabled, and things generally look fine. However the browser can't connect to those same domains.
  • If I disable web protection, visit a site that I can't connect to with web protection enabled, and then re-enable web protection, the browser is able to connect to that site. This persists even if caches are cleared, or the browser is closed. A system restart results in no sites being accessible. I wonder if this is DNS related?
  • With web protection on, ESET cannot connect to its update server.

EXACTLY the same here...

Also, the connection to my router failed via IP address (when web protection was enabled), like Eleventeen experienced.

 

Since Eleventeen tried the above workaround with ESET settings with no effect, I am not going to modify anything here. It seems that there is a strange relationship between ESET and Malwarebytes...

Edited by DimGian

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I'm experiencing the same thing with Malwarebytes 3.5.1.2522 / Component v1.0.390 / Update 1.0.5715, but I think I've narrowed down the cause somewhat.

Symptoms:

  • Non-https sites don't load at all
  • Consistently broken across browsers
  • No filtering/blocking popups appear

With Web Protection enabled and AdGuard running, non-https websites don't load at all-- they just sit there with the status bar reading "waiting for <site>...". This occurs for every plain http site I've tried, but for a specific example: http://www.stealmylogin.com

Solution/workaround

I believe it's a conflict between AdGuard Pro for Windows (v6.3.1303.3881 - release branch), which decrypts TLS connections to do deep filtering, and a recent version of the Web Protection module

If I either disable Web Protection or quit AdGuard and its background service entirely, things immediately go back to normal. I'm not running any other antivirus or network filtering applications.

Conclusion

Based on the ESET discussion above, it appears a recent change to Malwarebytes is causing issues with other network-filtering applications, rather than anything introduced by AdGuard or ESET.

 

edit: Also, adding Malwarebytes as a filtering exclusion to AdGuard, and vice-versa, had no effect

Edited by aa__

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35 minutes ago, aa__ said:

Read aa__ above or here First

I'm experiencing the same thing with Malwarebytes 3.5.1.2522 / Component v1.0.390 / Update 1.0.5715, but I think I've narrowed down the cause somewhat.

Symptoms:

  • Non-https sites don't load at all ( CraigS --Cannot Access Firefox Mozilline Forums .....   http://forums.mozillazine.org
  • Consistently broken across browsers
  • No filtering/blocking popups appear

With Web Protection enabled and AdGuard running, non-https websites don't load at all-- they just sit there with the status bar reading "waiting for <site>...". This occurs for every plain http site I've tried, but for a specific example: http://www.stealmylogin.com

Solution/workaround

I believe it's a conflict between AdGuard Pro for Windows (v6.3.1303.3881 - release branch), which decrypts TLS connections to do deep filtering, and a recent version of the Web Protection module

If I either disable Web Protection or quit AdGuard and its background service entirely, things immediately go back to normal. I'm not running any other antivirus or network filtering applications.

Conclusion

Based on the ESET discussion above, it appears a recent change to Malwarebytes is causing issues with other network-filtering applications, rather than anything introduced by AdGuard or ESET.

 

edit: Also, adding Malwarebytes as a filtering exclusion to AdGuard, and vice-versa, had no effect

http://  Time-Outs .... I'm seeing a lot of --- Waiting on TLS Handshake ----

I have 15 Mbam Exclusions in ESET from Porthos Post (Link below)  BUT it's in --- ESET Advanced Setup/ DETECTION ENGINE/ Basic/ Exclusions --- .... No one ever Specified ESET Location for Exemption til here ..

https: //forums.malwarebytes.com/topic/218471-what-do-i-do-to-make-eset-nod32-and-malwarebytes-run-well-together/    There's a Space between https: AND // so a big Thread module isn't created when I paste it.

Going back to  Comp Pkg .365

 

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I also have been having connections for the last 3 days or so. Hell, I cannot even connect to my router with 10.0.0.1 with web protection turned on.

I do not use ESET or extra ad blockers. Finally this AM I diagnosed it to MBAM web protection. I do use Avast Free.

Hell, I thought it was a Comcast problem because it happened around the same time Comcast had (still has) some major internet problems due to cable damage or similar.

Yes, I did suspend Avast Protection and it made no difference. I also turned off my SuperAntiSpyware, no difference. I also turned off WinPatrol, no difference.

With everything on, besides MBAM's web protection, all is well.

For instance, if try to go to weather.com or even speedtest.net, it will not connect with the web protection ON, and that is with Edge, Palemoon, Firefox and Google Chrome. 

Now, this is interesting, if I enter https://weather.com instead of weather.com  it will work. If I enter https://weather (.com not added) it does not work.

If I go to google to find weather for my area and click on the link, it will then work.

If I type https://speedtest.net, http://speedtest.net, or speedtest.net it will NOT work. If I turn OFF Web Protection no problem getting the websites.

http://www.malwarebytes.com/  doesn't work either, with Web Protection on.  

So, in conclusion, MBAM Web Protection is causing the problem. I can get onto my favorite online gaming site though, even with Web Protection on, BUT, I cannot even get to my Router 10.0.0.1 even though no internet connection is necessary, I believe, while Web Protection is ON.

 

 

Edited by Buffalo

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Correction:  https://malwarebytes.com DID work with Web Protection  ON.  But, without adding the https:// it would not.

https://speedtest.net did NOT work with Web Protection ON nor any variation of that URL.(http, www. etc).

Is it easy to just discontinue BETA and only uninstall and reinstall MBAM Premium or will it still be messed up? Do you have to use the MBAM uninstall tool?

Thanks,

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To some things mentioned above by aa_ & CraigS   ( mentions of TLS related )

Could you check on Windows' Internet Properties settings, under the Security section, to see which TLS selections are on.

Go to Control Panel > Network and Internet > Internet Options
( or else start Internet Explorer, go to Tools > Internet Options  >>  Advanced Tab)

then scroll don till you see the SECURITY section.
Look to see that all lines that are listed for TLS are ticked  ( on) like in image here.    ( TLS 1.0 / 1.1 / 1.2 )

 

int_tls_opt.jpg

Edited by Maurice Naggar

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All three are checked. 

You guys sound like Comcast telling you to 'reset' your modem, check your cable connections etc instead of actually acknowledging the problem.

Oh, sorry (after you wasted 2 hrs of my time) the problem was at our end, not yours. Enjoy your day!!  :)

Sorry, couldn't resist. :D

 

I do run Win 10 Home 64 bit with the latest updates. 4 different browsers and ALL have the SAME exact problem.

C'mon. ?

 

Edited by Buffalo

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