Here4hlp #1 Posted July 2, 2018 Anytime I open a browser (Google Chrome) I get a lot of this (See the attached). Problem is it does not specify which website is blocked to enable a decision of exclusion or not. As a result I am unable to visit certain sites. How can this be resolved? Thanks. Share this post Link to post Share on other sites
Malwarebytes #2 Posted July 2, 2018 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!" Click the Advanced Options link Click the Gather Logs button A progress bar will appear and the program will proceed to gather troubleshooting information from your computer Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: Click "Reveal Hidden Contents" below for details on how to attach a file: Spoiler To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Share this post Link to post Share on other sites
dcollins #3 Posted July 2, 2018 (edited) The site being blocked is in your screenshot, hanstrackr.com. If you're seeing this whenever you open your browser, it's most likely a browser extension that's trying to reach out to these malicious sites. If you provide the logs above, we should be able to help you determine which one. Edited July 2, 2018 by dcollins Share this post Link to post Share on other sites
Here4hlp #4 Posted July 5, 2018 Thanks, I have done as directed and gotten the mbst-grab-results.zip, which file contains a load of data info from my computer. I am a bit skeptical to forward this zipped file fo the simple reason that my debit card acount has been compromised lately with a couple of funds withdrawals. So, therefore, I WANT TO BE ASSURED that the BULKY info contained in the result will not be used to infiltrate into my accounts. Share this post Link to post Share on other sites
dcollins #5 Posted July 5, 2018 Yep, the file will not be used to access any of your account information. That being said, you can also private message the zip file directly to me by clicking my name and choosing "Message". Then I will be the only one who can see the contents of the file. Share this post Link to post Share on other sites
Sursista #6 Posted July 5, 2018 (edited) I have been testing all this more thoroughly and apparently, Windows Defender, detects the word "www.hanstrackr.com", "hanstrackr.com", as a "Trojan: Win32/Malext", of course it is due to a false positive , that's why it detects all .json files as viruses. Proof Edited July 5, 2018 by Sursista Proof Video Share this post Link to post Share on other sites
Here4hlp #7 Posted July 17, 2018 On 7/5/2018 at 4:07 PM, Sursista said: I have been testing all this more thoroughly and apparently, Windows Defender, detects the word "www.hanstrackr.com", "hanstrackr.com", as a "Trojan: Win32/Malext", of course it is due to a false positive , that's why it detects all .json files as viruses. Proof Sorry Sursita. I couldn't really follow the "Proof" (the video). Share this post Link to post Share on other sites
dcollins #8 Posted July 17, 2018 The information @Sursista posted was not quite related to your issue, it was related to an issue with Windows Defender that was flagging files incorrectly. Share this post Link to post Share on other sites
Here4hlp #9 Posted July 23, 2018 On 7/17/2018 at 2:09 PM, dcollins said: The information @Sursista posted was not quite related to your issue, it was related to an issue with Windows Defender that was flagging files incorrectly. Problem still persist even after downloading/installing the BETA copy of the Malwarebytes program. Infact, I find it totally worthless as it TOTALLY SLOWS DOWN MY BROWSING THUS LETTING ME LOOSE MY INTERNET RESOUCE VERY, VERY, VERY F A S T. Share this post Link to post Share on other sites
Firefox #10 Posted July 23, 2018 1 hour ago, Here4hlp said: Problem still persist even after downloading/installing the BETA copy of the Malwarebytes program. Infact, I find it totally worthless as it TOTALLY SLOWS DOWN MY BROWSING THUS LETTING ME LOOSE MY INTERNET RESOUCE VERY, VERY, VERY F A S T. Please provide the logs so we can help you better. If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the programYou may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!" Click the Advanced Options link Click the Gather Logs button A progress bar will appear and the program will proceed to gather troubleshooting information from your computer Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly. Share this post Link to post Share on other sites
Here4hlp #11 Posted August 1, 2018 (edited) WHY WOULDN'T THE POP-UP RISKWARE MESSAGE INDICATE THE BLOCKED SITES SO THAT I CAN MAKE A DECISION AS TO EXCLUDE THEM FROM WEBSITE PROTECTION OR BLOCK THEM?????? INFACT, AS POINTED OUT EARLIER, I FIND THIS SOFTWARE (MALWAREBYTES) TOTALLY USELESS, THAT IT IS ONLY GOOD AT SLOWING DOWN NOT ONLY ONES INTERNET ACTIVITIES BUT ONES SYSTEM AS A WHOLE. TO BE FRANK, I AM NOT COMFORTABLE SENDING SUCH DATA IN A ZIP FORM (MBST-GRAB-RESULTS.ZIP) TO YOU. I DO NOT KNOW WHAT SORT OF SENSITIVE INFORMATION i SHALL PASS ON TO YOU THROUGH THAT ZIP FILE. IT IS BETTER TO DISCARD IT. LET ME HAVE YOUR VIEWS. THANKS Edited August 1, 2018 by Here4hlp Share this post Link to post Share on other sites
dcollins #12 Posted August 1, 2018 The blocked site is called out at the top of your screen shot, it's hanstrackr.com. You don't have to provide the zip file, but we won't be able to help you identify what Chrome extension is causing the issue. Unfortunately Malwarebytes is not able to determine exactly what Chrome extension is making that connection as Chrome doesn't let that information outside of itself. You can make a ticket with our Support Team if you would like some individualized support and they can review your logs so they won't be posted publicly. Share this post Link to post Share on other sites
coldone #13 Posted August 1, 2018 (edited) sorry failed I don't know how to delete posts Edited August 1, 2018 by coldone Share this post Link to post Share on other sites
Here4hlp #14 Posted August 30, 2018 On 8/1/2018 at 1:55 PM, dcollins said: The blocked site is called out at the top of your screen shot, it's hanstrackr.com. You don't have to provide the zip file, but we won't be able to help you identify what Chrome extension is causing the issue. Unfortunately Malwarebytes is not able to determine exactly what Chrome extension is making that connection as Chrome doesn't let that information outside of itself. You can make a ticket with our Support Team if you would like some individualized support and they can review your logs so they won't be posted publicly. Software is rather dangerous, I am sorry to say. It wipes away your other important files/programs I AM SO SORRY I HAD TO WASTE MY MONEY FOR THIS. I had another software which I used my money to purchase - TotalSystemCare. YOUR MALWAREBYTES PROGRAM TOTALLY WIPED IT OFF. I REDOWNLOADED AND JUST WHEN IT HIT MY SYSTEM, IT WAS INSTANTLY WIPED OFF AGAIN. MY ONLY SOLUTION IS TO UNINSTALL YOUR MALWAREBYTES PROGRAM - WASTE OF MY MONEY. Thanks. Share this post Link to post Share on other sites
exile360 #15 Posted August 30, 2018 Greetings, TotalSystemCare is classified as PUP (Potentially Unwanted Program) so there are a few ways that you can handle this if you wish to use it alongside Malwarebytes: You may disable PUP detection in Malwarebytes which is located under Settiings>Protection in the Potential Threat Protection section using the drop-down menu for Potentially Unwanted Programs (PUPs) and configuring it to either Warn User or Ignore Detections. The former will inform you of the detection but allow you to decide how it is handled and the latter will have Malwarebytes refrain from detecting any PUPs at all. You may add an exclusion for the installer via Settings>Exclusions and following the instructions found here under the Exclude a File or Folder section. You may scan the installer manually with Malwarebytes by right-clicking on it and choosing Scan with Malwarebytes then once it completes and shows the item as being detected, uncheck the box next to the detection then click Next, then when the prompt is displayed asking how to handle the remaining item, click Ignore Always and it will be added to your exclusions so that it is no longer detected. Note: You will need to exclude the program once it is installed as well; instructions on how to do so will be listed below. Temporarily disable the Malware Protection component in Malwarebytes prior to launching the installer for the detected program and keep it disabled until installation is complete, then perform a Threat Scan by opening Malwarebytes and clicking on the Scan Now button located on the bottom of the Dashboard tab, then once the scan completes click the checkbox at the very top left of the list in the column header just to the left of where it says Threat Type to uncheck all detected items then click Next and when the dialog pops up asking what to do with the remaining unchecked items, click Ignore Always and all traces of the software will be added to your exclusions so that Malwarebytes will no longer detect them in scans or with real-time protection If there is anything else we might assist you with pleas let us know. Thanks Share this post Link to post Share on other sites
exile360 #16 Posted August 30, 2018 By the way, just for additional info as to the most likely reason that Malwarebytes detects this product as PUP, please refer to the following information (I deliberately excluded any sources from Malwarebytes themselves): https://decentsecurity.com/#/registry-cleaners/https://support.microsoft.com/en-us/help/2563254/microsoft-support-policy-for-the-use-of-registry-cleaning-utilitieshttps://www.howtogeek.com/171633/why-using-a-registry-cleaner-wont-speed-up-your-pc-or-fix-crashes/https://www.howtogeek.com/162683/pc-cleaning-apps-are-a-scam-heres-why-and-how-to-speed-up-your-pc/https://lifehacker.com/5482701/whats-the-registry-should-i-clean-it-and-whats-the-pointhttps://lifehacker.com/5033518/debunking-common-windows-performance-tweaking-mythshttp://www.tomshardware.com/answers/id-1857635/good-free-automatic-driver-updater.html Share this post Link to post Share on other sites
