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Malwarebytes blocks 3rd party application from checking for updates


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> How did you encountered the issue and any steps to reproduce it

I am using the REAPER digital audio workstation application and attempting to check for program updates.  If Malwarebytes' Web Protection is ON, the program is blocked from checking for updates.  If Web Protection is OFF, the program can check for updates without issue.  This issue appeared only recently.

Data from Wireshark, and also the firewall logs on my PC, show that REAPER is attempting to connect to is 174.129.249.41, port 80.  This appears to be the site for Cockos Inc., the maker of REAPER.  I am able to use Firefox to go to this IP address directly with no issues, whether Web Protection is active or not.

Malwarebytes version is 3.5.1. 


> Do you get the same result more than once if you follow the same steps? Y/N

Yes.  This issue is consistent on both of my computers that have Malwarebytes.  Both installations have the same version.


> If the system crashed (aka blue screen of death or BSOD), please include the error message

N/A

 

Thanks for any help possible.

mbst-grab-results.zip

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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Greetings @mb2003- welcome to the forums.

This is a known issue in our Ransomware Protection component.

This issue should be fixed in our beta that was just released. You can download the beta by going to Settings -> Applications and toggling on the beta option. After a little while, you should get the beta version which is Component Package 1.0.390 and this should hopefully resolve the issue. Please let us know.

If you don't want to try the beta, the full release should be out soon based on feedback from beta users.

beta2.png.3649b475fbbd78987232182ef09eb6d6.png

Edited by tetonbob
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This fix is now live in Component package version 1.0.391

This will, as always, be released in a metered fashion. If you don't want to wait for the component package to come down automatically, you can use the "Install Application Updates" button on the Settings > Application tab.

Edited by tetonbob
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The latest release (3.5.1) has not corrected the problem I'm having with a 3rd party application being blocked from updating.  I manually updated Malwarebytes as mentioned in tetonbob's post above, and the problem remains.

Disabling Ransomware Protection does NOT resolve the problem.  As I mentioned in my original post, disabling Web Protection resolves it.

Is there a fix in the works for this?  Did anyone see an issue in the log files I originally submitted that would point to a cause & solution?

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My apologies, mb2003. I did overlook your original comment about this particular issue being related to the Web Protection. We are aware of a similar issue as well, unfortunately it's still under investigation and did not make it into this latest release.

I've been able to reproduce this issue, and will let our engineers know so they can include this program in the investigation.

For now the only workaround we can suggest is to disable Web Protection while the affected application is checking for updates.

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