Jump to content

Recommended Posts

Hello everyone.When I run the FiveM app,malwarebytes is telling me,that he blocked virus and some hijack virus.He's also telling me that is in the FiveM.exe.It happens everytime I run it.I have a malwarebytes premium so he's blocking everything.Is it a virus or malwarebytes works wrong with FiveM.Shall I be worried?

Link to post
Share on other sites
  • Staff

***This is an automated reply***


Thanks for posting in the Malwarebytes 3 Help forum.


If you are having technical issues with our Windows product, please do the following: 


If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download Malwarebytes Support Tool
  • Once the file is downloaded, open your Downloads folder/location of the downloaded file
  • Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  • Place a checkmark next to Accept License Agreement and click Next
  • You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!"
  • Click the Advanced Options link

    welcome mbst.png
  • Click the Gather Logs button

  • A progress bar will appear and the program will proceed to gather troubleshooting information from your computer
  • Upon completion, click OK
  • A file named mbst-grab-results.zip will be saved to your Desktop
  • Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:

     notify me.jpeg  

    Click "Reveal Hidden Contents" below for details on how to attach a file:

    To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.


One of our experts will be able to assist you shortly.


If you are having licensing issues, please do the following: 


For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 


Thanks in advance for your patience.

-The Malwarebytes Forum Team

Link to post
Share on other sites
  • Staff


Please post the log from Malwarebytes showing the detection so that we can take a look.  Also, please do the following so that we may also check to make sure you aren't infected with anything and that your Malwarebytes installation is alright:

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced Options on the main page (not Get Started)
  3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply


Link to post
Share on other sites
  • Staff

Would it not be possible for you to post it in a reply here in this thread?  I ask because I'd also like members of the Malwarebytes Research team to have access to it in case this is a false positive that they need to fix.

Link to post
Share on other sites
  • Staff

I don't know if it's a real threat or not, that's one of the reasons we need to see the logs so that Research can check it and make that determination.  It could be a real threat or it could be a false positive, but there's no way to know without more info.  They will likely also need access to a copy of the file, so if you can provide that or at least upload the file to VirusTotal to have it scanned and provide the link to the VirusTotal page of the scan, the Research team will be able to grab a copy of the file from there to check on it.

No rush, we'll still be here once you're able to post the requested info :) 


Link to post
Share on other sites
  • Staff

You're very welcome :)

Yes, it's always a relief to learn that it's most likely a false positive in a situation like this.  No one likes getting infected (except the Research team; they love it because it gives them the chance to hunt and kill more infections :P ).

Link to post
Share on other sites
  • Staff

Thanks, I see what's happening.  Malwarebytes isn't detecting that file as a threat, it's blocking the website that the file/process is trying to connect to.  To fix that, open Malwarebytes and go to Settings>Exclusions then click Add Exclusion.  Select Exclude an Application that Connects to the Internet then click Next.  Click on the Browse... button then navigate to the location where FiveM.exe is located and double-click on it then click OK and Malwarebytes shouldn't block it any longer.

If you wish, you may also report the server that is being blocked as a potential false positive by following the instructions here and creating a new topic in the website FP area accordingly by clicking here and the Research team will review the site and unblock it in the next update if it is clean.

With that said, since this is a game, it's possible that the site it is connecting to is a shared IP address meaning it may be used for hosting multiple domains (different websites can be hosted on the same server/share the same IP address) so it might be blocked due to some other content hosted there by another source, so while the game is completely safe and harmless, visiting whatever other site might be hosted there with a web browser may be dangerous and that could be the reason for the block, however I'll have to leave that to the Research team to determine as they're the ones who know why each site is blocked.

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    No registered users viewing this page.

Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.