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web module in real time protection wont turn on


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hey, last week i noticed that web protection in real time protection was turned off, so i tried to turn it on but it wouldn't turn on. so i went to google and saw that someone mentioned a workaround to start the malwarebytes service in automatic (delayed) instead of automatic which i did and the problem was solved. but the problem is that in automatic (delayed), malwarebytes takes a while to start as compared to automatic. i am kind of paranoid when it comes to stuff like this like eg a hacker may be able to access or a virus may be executed between windows login and malwarebytes launching so i want to ask how can i fix this web protection not being able to turn on while in automatic? thanks

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

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Hello and Welcome

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:
NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download Malwarebytes Support Tool
  • Once the file is downloaded, open your Downloads folder/location of the downloaded file
  • Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  • Place a checkmark next to Accept License Agreement and click Next
  • You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!"
  • Click the Advanced Options link
    5ae220dc8c030_welcomembst.png.fd2156a783
  • Click the Gather Logs button
    gatherlogs.png.6fb7abe3251f4a4f5fba47602
  • A progress bar will appear and the program will proceed to gather troubleshooting information from your computer
  • Upon completion, click OK
  • A file named mbst-grab-results.zip will be saved to your Desktop
  • Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
     972599947_notifyme.jpeg.475d9f00582b41dc

    To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.
    mb_attach.jpg.220985d559e943927cbe3c078b


One of our experts will be able to assist you shortly.

Edited by Firefox
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1 hour ago, Firefox said:

Hello and Welcome

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:
NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download Malwarebytes Support Tool
  • Once the file is downloaded, open your Downloads folder/location of the downloaded file
  • Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  • Place a checkmark next to Accept License Agreement and click Next
  • You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!"
  • Click the Advanced Options link
    5ae220dc8c030_welcomembst.png.fd2156a783
  • Click the Gather Logs button
    gatherlogs.png.6fb7abe3251f4a4f5fba47602
  • A progress bar will appear and the program will proceed to gather troubleshooting information from your computer
  • Upon completion, click OK
  • A file named mbst-grab-results.zip will be saved to your Desktop
  • Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
     972599947_notifyme.jpeg.475d9f00582b41dc

    To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.
    mb_attach.jpg.220985d559e943927cbe3c078b


One of our experts will be able to assist you shortly.

attached...

mbst-grab-results.zip

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Greetings,

To start with, I noticed that you have a Killer Networking device in the system.  Some of their older drivers are known to cause problems with Web Protection so please start by updating to the latest driver for that device by downloading and installing their latest driver package for your OS from here.  Please be sure to restart your system after installation of the new driver is completed (even if you aren't prompted to do so) just to make certain that the new driver is loaded into memory.

Once that's done, if Malwarebytes still isn't working properly then please do the following:

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced Options on the main page (not Get Started)
  3. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here

Please let us know how it goes and if the issue is now corrected or not.

Thanks

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On 6/28/2018 at 11:41 AM, exile360 said:

Greetings,

To start with, I noticed that you have a Killer Networking device in the system.  Some of their older drivers are known to cause problems with Web Protection so please start by updating to the latest driver for that device by downloading and installing their latest driver package for your OS from here.  Please be sure to restart your system after installation of the new driver is completed (even if you aren't prompted to do so) just to make certain that the new driver is loaded into memory.

Once that's done, if Malwarebytes still isn't working properly then please do the following:

 

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced Options on the main page (not Get Started)
  3. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here

 

Please let us know how it goes and if the issue is now corrected or not.

Thanks

hey there, sorry for the late reply, was busy yesterday...

 

although it might not matter, however, just as a "for your info" (fyi), i do not use the killer ethernet, i am using the dlink wifi adapter instead. but i still went ahead and updated the driver anyways, went to changed "malwarebytes service" from "automatic (delayed)" to "automatic" and restarted the system.  web protection module still wouldn't turn on.

 

went ahead and downloaded the malwarebytes support tool and did the cleanup. i pressed "ok" when asked to restart, however, it did not reinstall malwarebytes for me... i went ahead and clicked on your link to download the latest version of malwarebytes anyways... installed and restarted and problem is solved. thanks

 

however i have a quesstion, because on the previous installation, i had "avira anti virus" as a exclusion in malwarebytes due to the suppport staff telling me to do so because "to work together instead of conflicting", and after the reinstall, the exclusion list became empty, so do i need to readd avira antivirus to malwarebytes exclusion? thanks

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41 minutes ago, wolnavi said:

however i have a quesstion, because on the previous installation, i had "avira anti virus" as a exclusion in malwarebytes due to the suppport staff telling me to do so because "to work together instead of conflicting", and after the reinstall, the exclusion list became empty, so do i need to readd avira antivirus to malwarebytes exclusion? thanks

The clean re-install tool removes all settings and customizations you may have had including exclusions, so you would have to re-enter your exclusions.  Not always needed, but I always add them myself to be proactive.

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1 minute ago, Firefox said:

The clean re-install tool removes all settings and customizations you may have had including exclusions, so you would have to re-enter your exclusions.  Not always needed, but I always add them myself to be proactive.

i see, alright thanks

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