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Premium license validity denied by Malwarebytes for Mac

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I purchased a 3 computer Premium license in January of this year from a local retailer and installed it on 2 Mac's and on Windows machine.  Product was fully operational on all three.  Last week Malwarebytes did an update, and the 2 Mac computers are now the freeware version and refuse the license key for update to the premium version.  I'm getting the runaround from customer on line service, the latest suggestion being to either purchase a new product or even more ridiculous is to return it for a refund to the store.  The cutoff (supposedly) was July of last year.


"Your license key is not intended for the Malwarebytes Product you are trying to activate.  For example, license keys purchased before July 31st, 2017 cannot be used to activate Malwarebytes for Mac or Malwarebytes for Android."

I was wondering if others are having this problem.

Shown below is the latest response

I sincerely apologize for the delay in getting back to you. 
The case was being reviewed by our supervisor.
Below are the alternates to resolve this issue.
1. As the retailer has provided the windows subscription key, please refer to the retailer for the refund and buy a new key from our website.
2. We can replace the key with multi-platform, and during the renewal, the pricing will be charged according to the normal price available on the website.
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This is an update (latest response is shown below).  I've been notified by Malwarebytes support that I was sold and "old" license.  The packaging was not dated, did not indicate that the software has a shelf life, and did not indicate Windows only machines.  It operated from January of this year thru last week on my Mac's (and the Windows machine).  

I purchased a valid license. Malwarebytes should step up and resolve the problem, not ask for additional money.

No admin on this site have chosen to chimed in on this.  

It's interesting to note the hairsplitting going on here, purchased from the website versus a retailer.

Aditya (Malwarebytes Support) 

Jun 27, 06:22 PDT

Hello Greg‍,

We are making this more complicated. 
The purchase date stated is must be from our website.
As in your case its a retail purchase where they have handed you a old key.

I hope this is very easy to understand. Also, we have provided you two alternate which should resolve the issue.
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4 hours ago, magic23 said:

Any chance you could help me too?

I believe you will stand a better chance of being helped by submitting a ticket https://support.malwarebytes.com/community/consumer/pages/contact-us

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