Petaloudes Posted June 26, 2018 ID:1252717 Share Posted June 26, 2018 Windows 10 version 1803 build 17134.112 Malwarebytes 3.5.1.2522 Hi all, I can't say exactly when this issue started, but lately I'm noticing that MW3 takes ages to load after the desktop already showed, and even if the app is loaded (in task manager), it takes even more to just show its interface. What can I do? Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted June 26, 2018 Staff ID:1252718 Share Posted June 26, 2018 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!" Click the Advanced Options link Click the Gather Logs button A progress bar will appear and the program will proceed to gather troubleshooting information from your computer Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: Click "Reveal Hidden Contents" below for details on how to attach a file: Spoiler To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
Petaloudes Posted June 26, 2018 Author ID:1252720 Share Posted June 26, 2018 here it's the file collected mbst-grab-results.zip Link to post Share on other sites More sharing options...
Petaloudes Posted June 27, 2018 Author ID:1252912 Share Posted June 27, 2018 So? No answers? Do anybody have this issue? Link to post Share on other sites More sharing options...
Root Admin Solution AdvancedSetup Posted June 27, 2018 Root Admin Solution ID:1252932 Share Posted June 27, 2018 Hello @Petaloudes and The logs show that Internet Explorer is crashing a lot. This looks like it may be due to one of the Adobe plugins possibly. Please go to Control Panel, Programs, Add/Remove and try uninstalling the following. Adobe Shockwave Player 12.3 Also, your System Restore appears to be disabled. I would highly suggest you enable it and create a new System Restore Point ATTENTION: System Restore is disabled Then let's do a clean removal and reinstall of Malwarebytes. Please download the Malwarebytes Support Tool and use it to do a Clean Removal and reinstall of Malwarebtyes Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by the User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a check-mark next to Accept License Agreement and click Next You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!" Click the Advanced Options link - do not click Get Started Click the CLEAN button| A progress bar will appear and the program will proceed to remove Malwarebytes from your computer Upon completion, click OK Follow the onscreen prompts to reboot and reinstall Malwarebytes If that does not improve things please try creating a new user account on the computer with Admin rights and log into that account and see if you're still having issues with Malwarebytes or not. Thanks Ron Link to post Share on other sites More sharing options...
Petaloudes Posted June 27, 2018 Author ID:1253062 Share Posted June 27, 2018 Thank you, it worked! Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 29, 2018 Root Admin ID:1253406 Share Posted June 29, 2018 Great, glad that resolved your issue. If you need anything else please let us know. Take care Ron Link to post Share on other sites More sharing options...
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