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Win 7 shut down not working after upgrade

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After the last big upgrade my windows 7 shut down button would not work and then my issues got worse until I went to the forums and learned that many others had issues. Issues were finally resolved. Now, I upgraded again and yes, the shut down button won't work. Any suggestions?

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What happens when you try to shut down? And can you please provide the logs mentioned above so we can take a look at what's going on? Thanks!

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4 hours ago, dcollins said:

What happens when you try to shut down? And can you please provide the logs mentioned above so we can take a look at what's going on? Thanks!

It won't shut down unless I do it with the power button. Please excuse me, I am not tech savy. Log attached.

 

mbst-grab-results.zip

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Are you able to shutdown normally if you disable Ransomware Protection in Malwarebytes?  I ask because I've seen issues like this in the past on my own Windows 7 x64 systems and typically disabling Ransomware Protection resolved it.  You can test by right-clicking the Malwarebytes tray icon and clicking Ransomware Protection: On and then clicking Yes to the User Account Control prompt.  Once that's done, wait a bit to give it a chance to unload the module then try shutting down your system normally via the controls in the START menu and let us know how it goes.

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1 hour ago, exile360 said:

Are you able to shutdown normally if you disable Ransomware Protection in Malwarebytes?  I ask because I've seen issues like this in the past on my own Windows 7 x64 systems and typically disabling Ransomware Protection resolved it.  You can test by right-clicking the Malwarebytes tray icon and clicking Ransomware Protection: On and then clicking Yes to the User Account Control prompt.  Once that's done, wait a bit to give it a chance to unload the module then try shutting down your system normally via the controls in the START menu and let us know how it goes.

The MB icon seems to have disappeared from the tray. I opened MB from desktop and turned off Ransomware Protection but problem persists. Thanks for your message.

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OK, thanks.  How about if you disable Self-Protection?  It's located in Malwarebytes under Settings>Protection under Startup Options and is called Enable self-protection module.  Switch it to Off then see if your ability to shutdown normally is restored.

You may have to shutdown twice as the driver might not fully unload while it's running the first time, so even if you must use the power button to shutdown the first time after disabling self-protection, after Windows starts and everything is loaded, try one more time to shutdown normally and see if it works.

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20 minutes ago, exile360 said:

OK, thanks.  How about if you disable Self-Protection?  It's located in Malwarebytes under Settings>Protection under Startup Options and is called Enable self-protection module.  Switch it to Off then see if your ability to shutdown normally is restored.

You may have to shutdown twice as the driver might not fully unload while it's running the first time, so even if you must use the power button to shutdown the first time after disabling self-protection, after Windows starts and everything is loaded, try one more time to shutdown normally and see if it works.

That corrected the problem. Thank you so much for your help.

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6 hours ago, dcollins said:

What happens when you try to shut down? And can you please provide the logs mentioned above so we can take a look at what's going on? Thanks!

Please cancel my ticket. One of your expert members helped me to solve the problem. Thank you.

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Excellent, so you can keep Ransomware Protection on then and just keep Self-Protection disabled and it should be OK.  That's good news since self-protection is really just sort of a last resort in case the system gets infected with something that tries to kill Malwarebytes, but theoretically that shouldn't happen anyway since Malwarebytes should detect and stop the threat before it ever gets to that point.

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