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buffalobill

3.5.1 and Browser Links

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I’ve learned to drag my feet on Malwarebytes updates as they tend to present problems.  When I saw the main (3.5) update was from May 8, I felt safe taking the plunge.  Wrong again!  Immediately after the update, links on web pages stopped working.  On one site I tried to make a purchase and could not go from the shopping cart to checkout page.  I then went browsing on Amazon's site.  Normally, when shopping on Amazon, I click on the number of reviews and it takes me to area where I can view and read the actual reviews.  No longer!  The worst part is that uninstalling Malwarebytes 3.5.1 did not fix the issue.  It seems the update made PERMANENT changes to my computer.  Only upon restoring from an image file, did my system return to normal.  Now I start the tedious task of restoring my wife’s computer from an image file.  As for me, I will no longer be using Malwarebytes.  Routine updates are now routine fiascos.  There comes a time to pack your bags and move along.

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We have seen some issues with this, but in all cases so far, disabling Web Protection (or uninstalling) resolves the issue. If you get a chance, before you reset the machine, if you could grab the logs mentioned above this might give us an idea of what's going on.

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Too late to grab logs.  I've restored computers from image files.  I have left MB 3.4.5 on computers for now.  I did notice many folks experiencing problems are running ESET.  I too am running ESET Internet Security.  Again, I am giving MB another chance and leaving 3.4.5 on my computers for now.  However, my patience is running thin.  This is twice in a six month span where updates have wreaked havoc with my computers.  End users should not be the compatibiltiy testers.  ESET is a mainstream product that should be given full attention when compatibility testing in house.  Hope you guys can get the bugs ironed out quickly.  Thanks.

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23 hours ago, dcollins said:

We have seen some issues with this, but in all cases so far, disabling Web Protection (or uninstalling) resolves the issue. If you get a chance, before you reset the machine, if you could grab the logs mentioned above this might give us an idea of what's going on.

But why do we always have to disable features that we paid for? Why can't Malwarebytes be fixed? Every single update I still have to disable Ransomware Protection because it simply doesn't work right. We are always told it will be fixed in the next release but it never is. This was the first year I ever paid for MB. I can honestly say it will be my last. I shouldn't have to disable features to get it to work right. I will go back to using MB as an on demand scanner only after my year is up.

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@buffalobill yep, we have the fix in testing now and it should be available in our next update.

@ram1220 disabling protection is not always the workaround, sometimes we have solutions that allow you to not have to disable protection. As for the ransomware issue, I see your posts regarding 3.4.4 and 3.4.5, but no follow up that it wasn't fixed in 3.5.1. If you're still having issues, I'd recommend making a new post or replying to your existing posts.

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This issue should be fixed in our beta that was just released. You can download the beta by going to Settings -> Applications and toggling on the beta option. After a little while, you should get the beta version which is Component Package 1.0.390 and this should hopefully resolve the issue. Please let us know.

If you don't want to try the beta, the full release should be out soon based on feedback from beta users.

beta2.png.3649b475fbbd78987232182ef09eb6d6.png

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