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Onedrive in Windows 10 being flagged as exploit and disabled


SaltySudd
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For the past several months, Malwarebytes has been flagging Onedrive as an exploit and disabling it on my Surface Pro 4. After it is disabled it no longer syncs to the cloud so any changes made to my files are lost. This has been going on for months and nothing I do seems to change it, even after performing a clean install of Windows 10. I have attached a picture of the notification I get when Onedrive is flagged and disabled.

Onedrive Exploit Flag.PNG

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Please gather the logs below so we can take a look at what's going on.

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download Malwarebytes Support Tool
  • Once the file is downloaded, open your Downloads folder/location of the downloaded file
  • Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  • Place a checkmark next to Accept License Agreement and click Next
  • You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!"
  • Click the Advanced Options link
    welcome mbst.png
  • Click the Gather Logs button
    gatherlogs.png
  • A progress bar will appear and the program will proceed to gather troubleshooting information from your computer
  • Upon completion, click OK
  • A file named mbst-grab-results.zip will be saved to your Desktop
  • Please upload this log file in your reply
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18 minutes ago, dcollins said:

Please gather the logs below so we can take a look at what's going on.

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download Malwarebytes Support Tool
  • Once the file is downloaded, open your Downloads folder/location of the downloaded file
  • Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  • Place a checkmark next to Accept License Agreement and click Next
  • You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!"
  • Click the Advanced Options link
    welcome mbst.png
  • Click the Gather Logs button
    gatherlogs.png
  • A progress bar will appear and the program will proceed to gather troubleshooting information from your computer
  • Upon completion, click OK
  • A file named mbst-grab-results.zip will be saved to your Desktop
  • Please upload this log file in your reply

 

mbst-grab-results.zip

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  • 2 weeks later...
On ‎7‎/‎3‎/‎2018 at 2:12 PM, Arthi said:

Hi SaltySudd,

Thanks for the logs. It looks like you have added a few custom shields. Can you please recreate them and choose the family as "OTHER". That should resolve your issues. Let me know if still does not.

Thanks.

I removed the custom shield for Onedrive but even after doing so it was quarantined again and I can no longer access/sync it.

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  • 4 weeks later...

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