Time to get a refund

[Guest]

cnn.com, cargurus.com

 

blocked.

 

i added cnn.com to exclusions.  it worked for a couple of days and now is blocked again even though it i added to exclusions.

 

cargurus.com is blocked too.

 

 

please, i'd really like to be able to browse the internet.

[Zynthesist]

Hello, 

Can you please post your protection log so I can see the details about the blocks you're seeing. 

Thanks.

[Guest]

mbst-grab-results.zip

[Dashke]

Unfortunately there are no detections in the logs.

[Guest]

When I uninstall Malwarebytes, everything is fine.

 

When I reinstalled it, back to blocking sites at random.

 

Is it too late to get a refund?  I bought it at the end of may.

[Guest]

I have confirmed that once useful Malwarebytes is now unusable.  I paid money for this, beginning of June.

 

How do I get a refund? 

 

 

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

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[exile360]

Greetings,

I'm sorry you're unhappy with the software.  To request a refund please refer to the information in this support article.  If there is anything else we might assist you with please let us know.

Thanks

[dcollins]

This is a known issue with the current version of Malwarebytes that should be resolved in an upcoming update. For the time being, disabling Web Protection or downgrading to the previous version should allow you  to load these sites properly.

[dcollins]

As mentioned above, you can contact our support teams for a refund, but if you don't mind taking a few moments, can you elaborate on what issues you're experiencing and how we could have provided a better experience?

[Guest]

Can I just get a refund?  I can't believe what has happened with Malwarebytes QA

[dcollins]

Yep. I went ahead and merged both of your threads together. To get a refund you'll need to contact our support teams at https://support.malwarebytes.com 

[Sfrush]

6 hours ago, dcollins said:

This is a known issue with the current version of Malwarebytes that should be resolved in an upcoming update. For the time being, disabling Web Protection or downgrading to the previous version should allow you  to load these sites properly.

Any estimate when the fix is coming?

[dcollins]

Historically our releases come out at the end or the beginning of the month, but I don't have an exact date

[Sfrush]

17 minutes ago, dcollins said:

Historically our releases come out at the end or the beginning of the month, but I don't have an exact date

It's fine.  I'll just downgrade to 3.4 until it's released.

[dcollins]

This issue should be fixed in our beta that was just released. You can download the beta by going to Settings -> Applications and toggling on the beta option. After a little while, you should get the beta version which is Component Package 1.0.390 and this should hopefully resolve the issue. Please let us know.

If you don't want to try the beta, the full release should be out soon based on feedback from beta users.

[Vivec22]

Both those websites work just fine for me. Must be something wrong at your end.

 

To be honest though, I'd be quite grateful to malwarebytes if it did block CNN. :p