weaselchu #1 Posted June 21, 2018 It's telling me my updates are not current but each time I hit "check for updates" it checks for half a second then goes back to "check for updates"...? Kind of irritating, I'd like to get this updated. I've power cycled and that didn't work so I'm not sure what my next option would be. Share this post Link to post Share on other sites
Malwarebytes #2 Posted June 21, 2018 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!" Click the Advanced Options link Click the Gather Logs button A progress bar will appear and the program will proceed to gather troubleshooting information from your computer Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: Click "Reveal Hidden Contents" below for details on how to attach a file: Spoiler To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Share this post Link to post Share on other sites
weaselchu #3 Posted June 21, 2018 (edited) mbst-grab-results.zip mbst-grab-results.zip Edited June 21, 2018 by weaselchu Share this post Link to post Share on other sites
weaselchu #4 Posted June 21, 2018 (edited) Help? Anyone? Edited June 21, 2018 by weaselchu Share this post Link to post Share on other sites
dcollins #5 Posted June 21, 2018 Our update server is in maintenance mode right now, should be back up soon Share this post Link to post Share on other sites
ojillio #6 Posted June 21, 2018 38 minutes ago, dcollins said: Our update server is in maintenance mode right now, should be back up soon I am having a lot of trouble updating. Will I be able to update soon or are you still in maintenance mode? Share this post Link to post Share on other sites
dcollins #7 Posted June 21, 2018 Updating should be working properly now Share this post Link to post Share on other sites
