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BSOD probably caused by Malwarebytes but it is not said


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A friend of mine has a Windows 10 1803 computer with malwarebytes (last or at most penultimate release, I'm not sure what it is) and for two or three days (the latest updates are from the beginning of June) when started can not even finish loading (It does not get to load malwarebytes or at least it does not display the M in the tray bar)  and immediately displays a BSOD and reboots indefinitely without giving the ability to uninstall anything (not even malwarebytes because it is not accessed neither the settings nor the control panel) or recover the data.

As I said the problem did not start immediately after the latest updates


What can I do?
I state that on the HDD there are important data and it is not even to consider the idea of formatting before having recovered this data (mainly Office documents but not only)

At the moment I do not have the computer available to perform tests; I would need generic advice


Thank you
Greetings
Massimiliano

Edited by MAXBAR1
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We've seen some blue screen reports, but not as common as the ones you're seeing. You could try booting into Safe Mode and then uninstall Malwarebytes. If that works, can you see if you have a memory dump at C:\windows\memory.dmp. If so, please zip it up and use wetransfer.com to generate a download link for it. WE'd like to see what's going on.

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I had the computer available, faster than I thought.
I activated the safe mode and deleted every trace of Malwarebytes including exclusions in Windows 10 Defender.
Computer now works wonderfully and is even faster. There were probably conflicts.
I can tell you that it is an HP Notebook, i5 processor, 4 GB Ram, about 500 GB HDD with Windows 10 Home 1803 updated to June 2018, Office 2010 Home & Student with the latest updates, Dragon Naturally Speaking, VLC, Printer Software, Foxit PDF Reader, Chrome.
I am sending you the memory.dmp file that was present on the PC in question.

link to download memory.dmp 

The file will be deleted in 7 days

If it is possible, and if there is a problem, let me know as soon as possible what it was that caused the BSOD with repeated reboot of the S.O. and consequent inability to use the computer.
Thank you
Greetings
Massimiliano

Edited by MAXBAR1
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Sorry, I don't generally work weekends so I didn't get a chance to review this until this morning.

I don't see Malwarebytes referenced anywhere in that dump file. That doesn't mean we aren't actually at fault since removing us does in fact fix the issue for you, but based on what I'm seeing, it's possible there's some corruption in a registry hive. There is one other thing we can try if possible, but it requires re-installing Malwarebytes and getting the blue screen again, so I understand if you don't want to do this. However if you're willing, we need a Complete memory dump instead of a kernel dump. To do that, please follow the instructions below:

  1. Click the Start Menu in the bottom left of the screen.
  2. Type View advanced system settings and choose the top option.
  3. In the Startup and Recovery section at the bottom of the window that comes up, click on Settings....
  4. Under Write Debugging Information in the new window, change the dropdown to Complete memory dump and click Ok.
  5. Click Ok to close the Advanced System Settings window and then reboot.
  6. Reinstall Malwarebytes and wait for the blue screen to happen again.
  7. Once it does, upload the memory.dmp file again (it will probably be large, zipping it up first would be the best solution) and then generate a link file.
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I'm sorry that we can not find the causes of the problem. Unfortunately I returned the computer; knowing the person I will hardly convince him to make this attempt; moreover at the moment he is allergic to the use of Windows and is using macOS where he also has Malwarebytes that so far has not given him problems; but I do not bet anything on its possible renewal because it has already changed a dozen protection software in three years because all create problems to  him (I think there is something that configues).

Also because I use it on Windows, MacOS, Android and I'm beta testers on iOS and I've never had any problems. Long life at Malwarebytes.

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