Jump to content

Web Protection Not Starting (Infected)


Recommended Posts

  • 2 weeks later...

Sorry took so long. Still having problems. I hit restore defaults in the protection section in settings but still not working. Yikes getting fed ip. I payed a lot of $ for this and not getting full benefits is honking me off. Help:)

Link to post
Share on other sites

Hello, Welcome to Malwarebytes.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Hi,

I have identified a bad SmartService infection.

You will need access to a spare PC and a USB flash drive that has not been in contact with the sick PC...

I need to know first if you can enable the Recovery Environment...

Open FRST on the compromised computer:

copy/paste the following inside the text area of FRST. Once done, click on the Fix button. A file called fixlog.txt should appear on your desktop. Attach it in your next reply.

Start::
CMD: bcdedit.exe /set {bootmgr} displaybootmenu yes
CMD: bcdedit.exe /set {default} recoveryenabled yes
End::

frst%2520b.jpg&key=98f8e4fa906452a8ed544

On completion, a message will come up saying that the fix has been completed and it'll open a log in Notepad
Copy and paste its content in your next reply.

Wait for further instructions.
<<<>>>

Link to post
Share on other sites

  • 1 month later...
  • Root Admin

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Thanks

 

Link to post
Share on other sites

Guest
This topic is now closed to further replies.
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.