OnTheHaulRoad Posted June 20, 2018 ID:1251330 Share Posted June 20, 2018 When you are viewing your Licensed PC's, in my case four, things are good. When you attempt to rename a PC, and you deactivate it as instructed by a Malwarebytes CHAT session, the wrong PC is deactivated. The first time I encountered this, I thought it was me. The second time I know it's Malwarebytes. How can I report this to Malwarebytes? Also, Is it necessary to be at the physical PC to be re-activated or can it be done from another Licensed PC? Link to post Share on other sites More sharing options...
Staff Jekko Posted June 20, 2018 Staff ID:1251461 Share Posted June 20, 2018 Quote How can I report this to Malwarebytes? You've already done so! Thank you very much. I'm able to reproduce what you've reported. I'll let the proper team know of the issue. The problem is the device is getting removed correctly server side, but the my account portal is not removing the right device name. If you refresh your page after removing the device, the list should be updated correctly. Quote Is it necessary to be at the physical PC to be re-activated or can it be done from another Licensed PC? If the system already has MBAM installed, the next time it checks with our server and if you still have a seat available it will stay activated. Otherwise, you will need to re-activate it manually. Link to post Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now