Jump to content

Recommended Posts

MWB exclusions wizard stops responding when I attempt to exclude a folder.

c:\Programme Files (x86)/NordVPN/

c:\Programme Files (x86)/NordVPN/NordPVN.exe is already excluded to prevent MWB flagging perfectly

legal outgoing operations initiated by this executable.

 

(Windows 7 Pro MWB Premium v??? - up-to-date)

Regards

Cheemag

 

Link to post
Share on other sites

Hello and Welcome!

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:
NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download Malwarebytes Support Tool
  • Once the file is downloaded, open your Downloads folder/location of the downloaded file
  • Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.

  • Place a checkmark next to Accept License Agreement and click Next
  • You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!"
  • Click the Advanced Options link
    5ae220dc8c030_welcomembst.png.fd2156a783
  • Click the Gather Logs button
    gatherlogs.png.6fb7abe3251f4a4f5fba47602
  • A progress bar will appear and the program will proceed to gather troubleshooting information from your computer
  • Upon completion, click OK
  • A file named mbst-grab-results.zip will be saved to your Desktop
  • Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
     972599947_notifyme.jpeg.475d9f00582b41dc

    To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.
    attach_files.jpg.c01ab14cc3092613124acfb


One of our experts will be able to assist you shortly.

Link to post
Share on other sites

Greetings,

If you are trying to create a Web Exclusion (i.e. the Exclude an Application that Connects to the Internet) to prevent Malwarebytes from blocking any connections to or from anything inside that folder then unfortunately this is not possible.  That type of exclusion does not accept folders the way that malware exclusions do (which are used to prevent Malwarebytes from detecting anything within a folder as malware).  You can only exclude individual .EXE files (they must be executables, no other file types can be excluded from the Web Protection component).

Now, with that said, if you are attempting to exclude a folder from scans and Malware Protection then you should be able to do so, so if that is where it is becoming unresponsive (i.e. when selecting the Exclude a File or Folder option in the Exclusions wizard) then please let us know as that would be a problem.

Link to post
Share on other sites

Good Morning,

  I have two confusing instructions here.

  The NordVPN application did not trigger any warnings this morning so perhaps the exclusion of the executable has

finally worked.

  It's nothing to do with the scan, which comes up clean.  The VPN executable needs to send data

to Cloudfare which was seen as malicious - I don't know why. It's not, although the action could be interpreted as malicious.

However it doesn't bother my security application, Kaspersky 2019 !

Regards

Cheemag

 

Link to post
Share on other sites

OK, good.  Yes, what you're trying to do is exclude an application from Web Protection.  An entire folder cannot be excluded that way which explains why it wouldn't allow you to do so.  You can only exclude individual executables that way.

If the issue does return please let us know.

Thanks

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    No registered users viewing this page.

Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.