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The scan loop on the memory analysis


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Hello,


That's what I had already explained on a PC or the scan had looped ... for three quarters of an hour, before I noticed it ...

The phenomenon was reproduced on another PC ... under W10 Pro, last version of Mbam ... I stopped the scan which looped at 9mn

Here are the logs

Thank you

 

mbst-grab-results.zip

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Hello,

Well the scan remains on the memory analysis ... as in the photo ... I stopped the scan (at 17s) just for shooting.

The attached logs are with the scan for 9mn (on the memory scan) ... so I stopped it and restarted and it happened normally.
the cpu is an i7 5820K on X99-Deluxe with 32GB of memory ... It's with the automatic threat scan when the PC starts ... Normally the scan lasts 1mn30 on this machine. It's very fast...

The phenomenon is however very occasional ... but occurs on any of my PCs ... (under W10) ... That's already, at least three versions of Mbam3 that I found that ... and as in other topics you have already dealt with problems related to the use of memory ... I had already reported this problem, but you have deleted my posts ...
I reported a 45-minute scan loop when I saw it ... and the Kingston PC SSD burned some time later.  (HP 2540P-i7 L640 Ram 8GB)

But I do not think I'm the only one where this happens ...

Greetings

 

 

1697980598_Scanloopmmoire.JPG.8c402fae253ff473ce4b2040291a82cc.JPG

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Thanks for the clarification. We have identified a situation while rootkit scanning that could make scans take a very long time like you're reporting. This should be resolved in the next release.

If you turn off rootkit scanning, does this issue go away?

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  • 1 month later...
3 hours ago, doninfosys said:

I have the same memory scan looping, numerous times. Win 10 mem objects scan for 80,000 items, 27 minutes, no rootkits. How to resolve?

Hello and Welcome

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:
NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download Malwarebytes Support Tool
  • Once the file is downloaded, open your Downloads folder/location of the downloaded file
  • Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.

  • Place a checkmark next to Accept License Agreement and click Next
  • You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!"
  • Click the Advanced Options link
    5ae220dc8c030_welcomembst.png.fd2156a783
  • Click the Gather Logs button
    gatherlogs.png.6fb7abe3251f4a4f5fba47602
  • A progress bar will appear and the program will proceed to gather troubleshooting information from your computer
  • Upon completion, click OK
  • A file named mbst-grab-results.zip will be saved to your Desktop
  • Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
     972599947_notifyme.jpeg.475d9f00582b41dc

    To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.
    mb_attach.jpg.220985d559e943927cbe3c078b


One of our experts will be able to assist you shortly.

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