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3 Trojans detected, slow since quarantine


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1-2 days ago Malwarebytes picked up on 3 Trojans (see attached log file for details). It immediately quarantined them.

Yesterday and today, I noticed that my post-boot program startup time has slowed significantly (immediately after boot when I open windows explorer/chrome, the entire system chokes for a good 45 sec to 1 min- this has never happened before). Furthermore, I am encountering erratic delay spikes in system response (for example, while navigating windows explorer the icons will take ridiculously long to load/appear, or windows explorer will stop responding) even after post-boot.

 

I don't know what is the cause. I've since updated Malwarebytes (necessitating a full reinstall because the automatic updater crashed), and done 2-3 scans- both hyper scans and threat scans- but it keeps coming up clean. I also have Kaspersky and have had Kaspersky for a good 1 year + before the Trojan was detected. 

What should I do to diagnose?

 

log virus.txt

Edited by Lagiasaurus
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  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malware Removal for Windows Help forum. Being infected is not fun and can be very frustrating to resolve, but don't worry because we have a team of experts here help you!!

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First, if you haven't done so, please run a Threat Scan with the latest version of Malwarebytes. This may resolve your malware infection issue without the need for additional support. Click "Reveal Hidden Contents" below for details:

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If you do not have Malwarebytes, please download it here and install. Be sure to post back the log as shown below.

  1. Open Malwarebytes for Windows
  2. To the left, click Scan > Scan Types.

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  4. The first time the tool is run, it also makes another log (Addition.txt). If you've run it before it may not and you may need to select it manually.
     

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Troubleshooting Tips

 

 

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I've done the scan (threat scan again, as well as FABAR), latest logs are attached as per the bot's request

Startup is still extremely laggy, to add on to what I mentioned above (chrome, steam, windows explorer taking extremely long to open)

1) Chrome also reports 'waiting for cache...' while it nonresponds
2) Steam shows fragments of its window while not responding
 

None of these things were present prior to the infection, startup had always been smooth and within 4-5 seconds

Addition.txt

FRST.txt

malwarebytes threat scan 20180618.txt

Edited by Lagiasaurus
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  • Root Admin

Hello @Lagiasaurus and :welcome:

Sorry for the delay. Let's start by resetting your Chrome. Please follow the directions here.

 

Then reboot the computer and run the following again for new logs.

 

 

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

  • If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • If you don't have Malwarebytes 3 installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know on your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Right-click on the program and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan.
  • When finished, please click Clean.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Copy its content into your next reply.

 

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
  • Please attach the Additions.txt log to your reply as well.

 

Thanks

Ron

 

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Malwarebytes found riskware in cheat engine (I don't think this is the issue, but I quarantined it anyway). It restarted after cleaning, and produced an additional log on restart, so I have attached that too

There were like 2 PUPs found by adwcleaner per bracket, so like 4 total. Log is attached

Downloaded Farbar again as instructed, most recent logs are attached

Logs are accurate as of 23 June 2018

Malwarebytes report 20180623.txt

Malwarebytes report 20180623 (after restart).txt

AdwCleaner[S00].txt

FRST.txt

Addition.txt

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  • Root Admin

Those threats are very minimal benign threats. Nothing wrong with changing passwords from time to time but I don't see anything obvious that would be stealing them there.

I do see some errors in the system which could be causing your slowness issues, but not malware related.

 

System errors:
=============
Error: (06/23/2018 07:51:33 PM) (Source: VDS Basic Provider) (EventID: 1) (User: )
Description: Unexpected failure. Error code: 490@01010004

Error: (06/23/2018 07:50:59 PM) (Source: Application Popup) (EventID: 56) (User: )
Description: Driver ACPI returned invalid ID for a child device (5).

Error: (06/23/2018 07:50:15 PM) (Source: Service Control Manager) (EventID: 7031) (User: )
Description: The Software Protection service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.

Error: (06/23/2018 07:50:14 PM) (Source: Service Control Manager) (EventID: 7031) (User: )
Description: The Kaspersky Secure Connection Service 2.0.0 service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.

Error: (06/23/2018 07:50:14 PM) (Source: Service Control Manager) (EventID: 7031) (User: )
Description: The Windows Media Player Network Sharing Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 30000 milliseconds: Restart the service.

Error: (06/23/2018 07:50:14 PM) (Source: Service Control Manager) (EventID: 7034) (User: )
Description: The SQL Server (SQLEXPRESS) service terminated unexpectedly.  It has done this 1 time(s).

Error: (06/23/2018 07:50:14 PM) (Source: Service Control Manager) (EventID: 7034) (User: )
Description: The Steam Client Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (06/23/2018 07:50:14 PM) (Source: Service Control Manager) (EventID: 7031) (User: )
Description: The Virtual Disk service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

 

 

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1 hour ago, AdvancedSetup said:

Those threats are very minimal benign threats. Nothing wrong with changing passwords from time to time but I don't see anything obvious that would be stealing them there.

I do see some errors in the system which could be causing your slowness issues, but not malware related.

 

System errors:
=============
Error: (06/23/2018 07:51:33 PM) (Source: VDS Basic Provider) (EventID: 1) (User: )
Description: Unexpected failure. Error code: 490@01010004

Error: (06/23/2018 07:50:59 PM) (Source: Application Popup) (EventID: 56) (User: )
Description: Driver ACPI returned invalid ID for a child device (5).

Error: (06/23/2018 07:50:15 PM) (Source: Service Control Manager) (EventID: 7031) (User: )
Description: The Software Protection service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.

Error: (06/23/2018 07:50:14 PM) (Source: Service Control Manager) (EventID: 7031) (User: )
Description: The Kaspersky Secure Connection Service 2.0.0 service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.

Error: (06/23/2018 07:50:14 PM) (Source: Service Control Manager) (EventID: 7031) (User: )
Description: The Windows Media Player Network Sharing Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 30000 milliseconds: Restart the service.

Error: (06/23/2018 07:50:14 PM) (Source: Service Control Manager) (EventID: 7034) (User: )
Description: The SQL Server (SQLEXPRESS) service terminated unexpectedly.  It has done this 1 time(s).

Error: (06/23/2018 07:50:14 PM) (Source: Service Control Manager) (EventID: 7034) (User: )
Description: The Steam Client Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (06/23/2018 07:50:14 PM) (Source: Service Control Manager) (EventID: 7031) (User: )
Description: The Virtual Disk service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

 

 

How should I go about fixing these? I don't even know what VDS/service control manager are

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  • Root Admin

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread.

Thanks

 

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