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My computer has a virus that is really bad


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Please help me it is controlling everything on my computer and is undectable on your antivirus this is my 4th time writing this       fecause iit keeps taking over mwehen  I type please helpsddf

Ok the virus popped a message saying Ok now Im done with you and then my computer forced shut down it self. I have just now reopened it and it has not said anything so far. But I am missing half my programs on my desktop I have gone to safe mode and tried running a scan without the virus exiting the program

Edited by Vtech_Vlogs
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***This is an automated reply***

Hi,

Thanks for posting in the Malware Removal for Windows Help forum. Being infected is not fun and can be very frustrating to resolve, but don't worry because we have a team of experts here help you!!

Note: Please be patient. When the site is busy it can take up to 48 hours before a malware removal helper can assist you. If no one has replied to your new topic after 48 hours please contact an Administrator to let them know.

First, if you haven't done so, please run a Threat Scan with the latest version of Malwarebytes. This may resolve your malware infection issue without the need for additional support. Click "Reveal Hidden Contents" below for details:

Spoiler

Malwarebytes can detect and remove most malware with no further actions required for free.

If you do not have Malwarebytes, please download it here and install. Be sure to post back the log as shown below.

  1. Open Malwarebytes for Windows
  2. To the left, click Scan > Scan Types.

    auto-reply-scan-types2.jpg.86e24e955a95d
     
  3. Select Threat Scan. Threat Scan is the most thorough and recommended scan method available.

    auto-reply-scan-types1.jpg.f4eee0e0c9375
     
  4. Click Start Scan
     

Next, if you're still experiencing issues after running Malwarebytes, then technical logs will be required to assist you. Click "Reveal Hidden Contents" below and follow the instructions to run the Farbar Recovery Scan Tool:

Spoiler

Don't use any temporary file cleaners unless requested - this can cause data loss and make a recovery difficult.

Please download the Farbar Recovery Scan Tool here and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  1. Double-click to run it. When the tool opens click Yes to the disclaimer.
  2. Press the Scan button.

    _frst_scan.jpg.d79beccbb6e66628e557f6c28
     
  3. It will make a log (FRST.txt) in the same directory the tool is run. Please attach or copy and paste it to your reply.
  4. The first time the tool is run, it also makes another log (Addition.txt). If you've run it before it may not and you may need to select it manually.
     

Finally, attach the Malwarebytes Threat Scan, FRST.txt and Additional.txt logs to your reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:   notify me.jpeg
 

Click "Reveal Hidden Contents" below for details on how to add attachments to your post.
Note: If you are unable to attach files, please copy and past the contents of the requested files in your Reply instead. 

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To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

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Please Note the Following:

  • One of our expert helpers will give you one-on-one assistance when one becomes available.
  • Refrain from making any further changes to your computer (such as Install/Uninstall programs, using special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.
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Troubleshooting Tips

 

 

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Hello Vtech_Vlogs and welcome to malwarebytes,

Continue with the following:

If you do not have Malwarebytes installed do the following:

Download Malwarebytes version 3 from the following link:

https://www.malwarebytes.com/mwb-download/thankyou/

Double click on the installer and follow the prompts. If necessary select the Blue Help tab for video instructions....

When the install completes or Malwarebytes is already installed do the following:

Open Malwarebytes, select > "settings" > "protection tab"

Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on....

Go back to "DashBoard" select the Blue "Scan Now" tab......

When the scan completes deal with any found entries...

To get the log from Malwarebytes do the following:
 
  • Click on the Report tab > from main interface.
  • Double click on the Scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have two options:
    Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
    Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply

     
  • Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…


Next,

Download Farbar Recovery Scan Tool and save it to your desktop.

Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way...

Be aware FRST must be run from an account with Administrator status...
 
  • Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
  • Make sure Addition.txt is checkmarked under "Optional scans"
    user posted image
     
  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also make a log named (Addition.txt) Please attach that log to your reply.


Let me see those logs in your reply...

Thank you,

Kevin....
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23 hours ago, Vtech_Vlogs said:

Please help me it is controlling everything on my computer and is undectable on your antivirus this is my 4th time writing this       fecause iit keeps taking over mwehen  I type please helpsddf

Ok the virus popped a message saying Ok now Im done with you and then my computer forced shut down it self. I have just now reopened it and it has not said anything so far. But I am missing half my programs on my desktop I have gone to safe mode and tried running a scan without the virus exiting the program

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 6/16/18
Scan Time: 6:55 PM
Log File: ca6cc884-71c0-11e8-b13a-e840f2060a72.json
Administrator: Yes

-Software Information-
Version: 3.5.1.2522
Components Version: 1.0.374
Update Package Version: 1.0.5512
License: Trial

-System Information-
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: JonJon-PC\JonJon

-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Manual
Result: Completed
Objects Scanned: 267095
Threats Detected: 0
(No malicious items detected)
Threats Quarantined: 0
(No malicious items detected)
Time Elapsed: 5 min, 49 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 0
(No malicious items detected)

Physical Sector: 0
(No malicious items detected)

WMI: 0
(No malicious items detected)


(end)

Addition.txt

FRST.txt

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Thanks for those logs Vtech_Vlogs, continue:

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Next,

Download AdwCleaner by Malwarebytes onto your Desktop.

Or from this Mirror
 
  • Right-click on AdwCleaner.exe and select user posted imageRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Accept the EULA (I accept), then click on Scan
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all the active processes
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply


Next,

Please download Zemana AntiMalware and save it to your Desktop.
 
  • Install the program and once the installation is complete it will start automatically.
  • Without changing any options, press Scan to begin.
  • After the short scan is finished, if threats are detected press Next to remove them.
    Note: If restart is required to finish the cleaning process, you should click Reboot. If reboot isn't required, please re-boot your computer manually.
     
  • Open Zemana AntiMalware again.
  • Click on user posted image icon and double click the latest report.
  • Now click File > Save As and choose your Desktop before pressing Save.
  • Attach saved report in your next message.


Let me see those logs in your reply, also tell me if there are any remaining issues or concerns...

Thank you,

Kevin...

fixlist.txt

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Haven't had the virus mess with me in a while but Today it just happen. I unplugged my internet and it stopped then I went and used Rkill and it stopped it for the time being I will also give you the log of the rkill.

 

# -------------------------------
# Malwarebytes AdwCleaner 7.2.0.0
# -------------------------------
# Build:    06-05-2018
# Database: 2018-06-15.3
# Support: https://www.malwarebytes.com/support
#
# -------------------------------
# Mode: Clean
# -------------------------------
# Start:    06-18-2018
# Duration: 00:00:01
# OS:       Windows 7 Professional
# Cleaned:  36
# Failed:   0


***** [ Services ] *****

No malicious services cleaned.

***** [ Folders ] *****

Deleted       C:\Users\JonJon\AppData\Roaming\imminent
Deleted       C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Cain
Deleted       C:\Program Files (x86)\Cain
Deleted       C:\Windows\Syswow64\SSL

***** [ Files ] *****

Deleted       C:\END

***** [ DLL ] *****

No malicious DLLs cleaned.

***** [ WMI ] *****

No malicious WMI cleaned.

***** [ Shortcuts ] *****

No malicious shortcuts cleaned.

***** [ Tasks ] *****

No malicious tasks cleaned.

***** [ Registry ] *****

Deleted       HKLM\SOFTWARE\029c4619-0385-5543-9426-46f9987161d9
Deleted       HKCU\SOFTWARE\f70aaed692b04b8e22569aa1973b398b
Deleted       HKCU\SOFTWARE\db0a6a9dcfb61d040a8a4df48d085920
Deleted       HKCU\Software\cain
Deleted       HKLM\Software\Wow6432Node\Classes\TypeLib\{ED721A76-8160-4DA0-A18E-7FD7C4574774}
Deleted       HKLM\Software\Classes\TypeLib\{ED721A76-8160-4DA0-A18E-7FD7C4574774}
Deleted       HKLM\Software\Wow6432Node\Classes\CLSID\{DD67706E-819E-4EBD-BF8D-6D6147CC7A49}
Deleted       HKLM\Software\Wow6432Node\Classes\Interface\{C97AF157-6A27-4F57-9D47-E2D3E4761B77}
Deleted       HKLM\Software\Classes\Interface\{C97AF157-6A27-4F57-9D47-E2D3E4761B77}
Deleted       HKLM\Software\Wow6432Node\Classes\CLSID\{B1A429DB-FB06-4645-B7C0-0CC405EAD3CD}
Deleted       HKLM\Software\Wow6432Node\Classes\CLSID\{AE91F9CE-0900-4E2A-B673-F3F6E4FC54D9}
Deleted       HKLM\Software\Wow6432Node\Classes\Interface\{A4F6E1B3-469E-46EF-A936-FBA9D5EFD2B9}
Deleted       HKLM\Software\Classes\Interface\{A4F6E1B3-469E-46EF-A936-FBA9D5EFD2B9}
Deleted       HKLM\Software\Wow6432Node\Classes\CLSID\{832599B2-55BF-4437-8F3E-030CF5AEB262}
Deleted       HKLM\Software\Wow6432Node\Classes\CLSID\{6EEBC7FF-67DA-4B90-9251-C2C5696E4B48}
Deleted       HKLM\Software\Wow6432Node\Classes\Interface\{5180FE16-2E09-497B-9C8B-5A6F029ECECB}
Deleted       HKLM\Software\Classes\Interface\{5180FE16-2E09-497B-9C8B-5A6F029ECECB}
Deleted       HKLM\Software\Wow6432Node\Classes\Interface\{46803190-228D-470E-90FE-F5E0CEA9C4F2}
Deleted       HKLM\Software\Classes\Interface\{46803190-228D-470E-90FE-F5E0CEA9C4F2}
Deleted       HKLM\Software\Wow6432Node\Classes\CLSID\{3E28F712-0D6C-4EE3-AC8C-8F060F5D7C33}
Deleted       HKLM\Software\Wow6432Node\Classes\Interface\{2C4B6DB8-6413-403B-A038-16A352CFE8B9}
Deleted       HKLM\Software\Classes\Interface\{2C4B6DB8-6413-403B-A038-16A352CFE8B9}
Deleted       HKLM\Software\Wow6432Node\Classes\Interface\{23C5311E-016D-4999-BCB1-499898429D6C}
Deleted       HKLM\Software\Classes\Interface\{23C5311E-016D-4999-BCB1-499898429D6C}
Deleted       HKLM\Software\Wow6432Node\Classes\Interface\{22511E2E-7970-414E-BC7C-28D16C4AF54D}
Deleted       HKLM\Software\Classes\Interface\{22511E2E-7970-414E-BC7C-28D16C4AF54D}
Deleted       HKLM\Software\Wow6432Node\Classes\AppID\{9DC8FA51-B596-4F77-802C-5B295919C205}
Deleted       HKLM\Software\Classes\AppID\{9DC8FA51-B596-4F77-802C-5B295919C205}
Deleted       HKLM\SOFTWARE\Microsoft\RADAR\HeapLeakDetection\DiagnosedApplications\SpyHunter4.exe

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries cleaned.

***** [ Chromium URLs ] *****

Deleted       Ask
Deleted       AOL

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries cleaned.

***** [ Firefox URLs ] *****

No malicious Firefox URLs cleaned.


*************************

[+] Delete Tracing Keys
[+] Reset Winsock

*************************

AdwCleaner[S00].txt - [4572 octets] - [18/06/2018 18:27:50]

########## EOF - C:\AdwCleaner\Logs\AdwCleaner[C00].txt ##########
 

Fixlog.txt

2018.06.18-18.32.10-i0-t92-d2.txt

Rkill.txt

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Run the following AV scan:

Download Sophos Free Virus Removal Tool and save it to your desktop.

If your security alerts to this scan either accept the alert or turn off your security to allow Sophos to run and complete.....

Please Do Not use your PC whilst the scan is in progress.... This scan is very thorough so may take several hours...
 
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program
  • If no threats were found please confirm that result....



The Virus Removal Tool scans the following areas of your computer:
  • Memory, including system memory on 32-bit (x86) versions of Windows
  • The Windows registry
  • All local hard drives, fixed and removable
  • Mapped network drives are not scanned.



Note: If threats are found in the computer memory, the scan stops. This is because further scanning could enable the threat to spread. You will be asked to click Start Cleanup to remove the threats before continuing the scan.

Saved logs are found here: C:\ProgramData\Sophos\Sophos Virus Removal Tool\Logs

Thank you,

Kevin...

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Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Thanks

 

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