Massive Update Issues

[haiweepp]

I have 3 computers at home.  I have MalwareBytes Premium on all.  When I tried to download the "update" (included new program) it deleted my MalwareBytes on all three including the dashboard and my account, and I was forced to download the 14 day trial of premium.  After two days of searching I finally found the key so that I'm registered again.  Once that was done, I tried to open my password manager and my LastPass account was no longer accepting my user name and password.  After another hour or so I was able to open LastPass and found that it was suddenly EMPTY.  I don't have that backed up but, thankfully, I also had BitWarden installed on one of the computers so I could access my password list from there.  The simple act of updating cost me nearly 3 hours total to fix everything it had screwed up.

I can understand one of the systems getting screwy from an update but when all three have the exact same problem then it's a problem with Malwarebytes and their coding.  The Malware support program would have been useless since the update wiped all of the old files and program and I could hardly download and install it until I had Malwarebytes re-installed.

Has anyone else had the joy of trying to figure out what Malware screwed up?  Why would this happen to all three? 

 

Edited June 16, 2018 by haiweepp

[Malwarebytes]

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[dcollins]

We have no known issues with Lastpass that we're aware of, and the only issue with other password managers at the moment is that we sometimes prevent upgrades from completing properly (that should be fix soon).

If you can provide the logs requested above (preferably from all three machines) I can take a look at your logs and see what may have happened. We have had some installer issues in the past, but we were fairly confident we resolved them a few updates ago.