Jump to content

PUP.Optional.Conduit


Recommended Posts

  • Replies 54
  • Created
  • Last Reply

Top Posters In This Topic

  • Root Admin

Hello @Al2017

 

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

  • If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • If you don't have Malwarebytes 3 installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know on your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Right-click on the program and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan.
  • When finished, please click Clean.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Copy its content into your next reply.

 

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
  • Please attach the Additions.txt log to your reply as well.

 

Thanks

Ron

 

Link to post
Share on other sites

  • Root Admin

Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

fixlist.txt

 

Thanks

Ron

 

 

Link to post
Share on other sites

I did another scan and not threat was detected this time...I did everything you asked me to however I have no idea what happened there as in what the actions above actually did and why Malwarabytes was unable to clean the computer until you told me to do those things.

Link to post
Share on other sites

  • Root Admin

Okay, let me get some other logs. Today is Father's Day so I'll probably get back to you again sometime tomorrow.

 

Please provide the following logs and we'll verify what is actually going on with your system or Malwarebytes program.

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download Malwarebytes Support Tool
  • Once the file is downloaded, open your Downloads folder/location of the downloaded file
  • Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  • Place a checkmark next to Accept License Agreement and click Next
  • You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!"
  • Click the Advanced Options link - do not click Get Started

    mbst-welcome.jpg.2300dd6068ae92db1bdc8f0
     
  • Click the Gather Logs button

    mbst-gather-logs.jpg.1f7715f40c0a46d4b4d
     
  • A progress bar will appear and the program will proceed to gather troubleshooting information from your computer
  • Upon completion, click OK
  • A file named mbst-grab-results.zip will be saved to your Desktop
  • Please attach the file in your next reply.

 

Thank you

Ron

 

Link to post
Share on other sites

  • Root Admin

The logs show that your Kaspersky antivirus is wanting to reboot the computer to fix some things.

Please restart the computer. Then run a Full Scan with Kaspersky again and if it finds anything let it remove it. Then restart the computer again and do another scan with Malwarebytes and let me know if the same detection is there or not.

Thanks

As for keeping those tools, no one should not as the tools are updated every day. If or when needed you should always get a new fresh copy.

 

Link to post
Share on other sites

Please restart the computer.

DONE

Then run a Full Scan with Kaspersky again and if it finds anything let it remove it.

DONE, IT FOUND NOTHING.

Then restart the computer again and do another scan with Malwarebytes and let me know if the same detection is there or not.

DONE, YES, IT DETECTED THE SAME THING AS PER ATTACHED PHOTO.

:( 

Malware.PNG

Link to post
Share on other sites

I quarantined the items and then deleted then...I did a scan once again and all was well, it did not find anything BUT I have done that before and the files reappeared after a few days...I will monitor it and do another scan tomorrow and the days after that until it happens again - hopefully it won't anymore.

Is my laptop at risk? 

Link to post
Share on other sites

Guest
This topic is now closed to further replies.
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.

Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.