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found 2 csrss.exe in process explorer and task manager.


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Okay so this goes back about a week ago, where i was on a website that somehow automatically redirected me and started a download by force and I was unable to stop it. I think it was about a 1mb download which already worried me. Anyways, my computer was hit with the same virus (win32.adware.gen) around 12 times and i was also hit with 1 (win32.trojan.gen). The trojan was said to be taken care of by the antivirus as I never seen this pop up again, but where as the adware.gen was seemingly reinstalling itself over and over and over no matter how many times my anti virus went through its removal process. My Webroot antivirus could not get this virus off of my computer until I booted into safemode and deleted a program that my anti-malware program said had a suspicious file "TrojanDownloader". These threats were downloaded over my Microsoft Edge browser, as that was the browser I was using at the time. I Immediately uninstalled that browser, and permanently deleted all Microsoft edge files with my Webroot Antivirus in effort to help keep these infections from happening. Today I was hit with 3 more threats that they said stemmed from Microsoft Edge, even though i deleted all of the files I could have possibly deleted. My anti-malware would notify me of suspicious behaviors every so often and I would just keep my eye on what is happening. I also was notified by my Anti-malware of "suspicious host 72.30.3.42" 3 times today and this was the final straw, I know something is seriously wrong. I did some further research after those and went into Process Explorer, Task manager, and my Autoruns and discovered that I have 2 csrss.exe files in my processes as well as task manager. One of the csrss.exe uses a considerable amount more CPU(almost 1%) and Private bytes (around 6mb but will fluctuate to almost 12mb), where as the other uses virtually 0 CPU and around 1.8mb. Also the first csrss.exe file I talked about has way more threads, very high Cswitch delta numbers that fluctuate drastically, and a startup file called "cdd.dll+0x6840" which screams a red flag immediately to me because the 2nd one has nothing close to that. I am scared to take care of this by myself as I have an expensive computer that I would hate to ruin because I am not an expert on virus removal so I am turning to you for help.

Thanks in advance,

Squals24

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***This is an automated reply***

Hi,

Thanks for posting in the Malware Removal for Windows Help forum. Being infected is not fun and can be very frustrating to resolve, but don't worry because we have a team of experts here help you!!

Note: Please be patient. When the site is busy it can take up to 48 hours before a malware removal helper can assist you. If no one has replied to your new topic after 48 hours please contact an Administrator to let them know.

First, if you haven't done so, please run a Threat Scan with the latest version of Malwarebytes. This may resolve your malware infection issue without the need for additional support. Click "Reveal Hidden Contents" below for details:

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Malwarebytes can detect and remove most malware with no further actions required for free.

If you do not have Malwarebytes, please download it here and install. Be sure to post back the log as shown below.

  1. Open Malwarebytes for Windows
  2. To the left, click Scan > Scan Types.

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  3. Select Threat Scan. Threat Scan is the most thorough and recommended scan method available.

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  4. Click Start Scan
     

Next, if you're still experiencing issues after running Malwarebytes, then technical logs will be required to assist you. Click "Reveal Hidden Contents" below and follow the instructions to run the Farbar Recovery Scan Tool:

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Don't use any temporary file cleaners unless requested - this can cause data loss and make a recovery difficult.

Please download the Farbar Recovery Scan Tool here and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  1. Double-click to run it. When the tool opens click Yes to the disclaimer.
  2. Press the Scan button.

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  3. It will make a log (FRST.txt) in the same directory the tool is run. Please attach or copy and paste it to your reply.
  4. The first time the tool is run, it also makes another log (Addition.txt). If you've run it before it may not and you may need to select it manually.
     

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Troubleshooting Tips

 

 

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  • 2 weeks later...
Hello Squals24 and welcome to Malwarebytes,

If you still need help continue with the following:

If you do not have Malwarebytes installed do the following:

Download Malwarebytes version 3 from the following link:

https://www.malwarebytes.com/mwb-download/thankyou/

Double click on the installer and follow the prompts. If necessary select the Blue Help tab for video instructions....

When the install completes or Malwarebytes is already installed do the following:

Open Malwarebytes, select > "settings" > "protection tab"

Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on....

Go back to "DashBoard" select the Blue "Scan Now" tab......

When the scan completes deal with any found entries...

To get the log from Malwarebytes do the following:
 
  • Click on the Report tab > from main interface.
  • Double click on the Scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have two options:
    Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
    Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply

     
  • Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…


Next,

Download Farbar Recovery Scan Tool and save it to your desktop.

Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way...

Be aware FRST must be run from an account with Administrator status...
 
  • Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
  • Make sure Addition.txt is checkmarked under "Optional scans"
    user posted image
     
  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also make a log named (Addition.txt) Please attach that log to your reply.


Let me see those logs in your reply...

Thank you,

Kevin....
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Due to the lack of feedback, this topic is closed to prevent others from posting here.

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Thanks

 

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